Pro Putt Systems Reviews 525

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

3 years ago I bought the 3’x4’ chipping mat. I use it regularly and still no signs of wear. Works great. I had two putting surfaces from another manufacturer and thought it was just not running true.... See more

Rated 5 out of 5 stars

I would give this product 10 stars if I could. The assembly of the putting green was effortless, my boys and I had it put together in about 25 minutes. In my opinion, there is not another putting gree... See more

Company replied

Rated 1 out of 5 stars

Not happy with length of time ship label made to shipped, not efficient at all. And if I had known 12/12 I wouldn't have it by Christmas I would have went elsewhere. Won't be ordering from here any... See more

Company replied

Rated 5 out of 5 stars

Brian was very accommodating and helpful! He set up a call on a Sunday since he knew how tight the schedule was with when I needed my Putting Green for my event. Shipped to a busy Stadium and made it... See more

Company details

  1. Sports

Information provided by various external sources

Professional Grade Indoor Putting Greens and custom practice greens! Shop our Tour-Tested chipping and hitting mats, golf studio packages and training aids


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

525 reviews

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

All worked out in the end

My husband prematurely gave this putting system rave reviews. We got the Ultimate putting trainer. Initially it seemed great: Sturdy, nice look. After a few days, I just felt like the putting ‘green’ feels more like a chipping or hitting mat, it feels too spongy/springy and indents stay where you stand or where a few balls might sit for a bit. The ball just doesn’t have a nice roll to it. Not sure..maybe we can purchase a different turf to go on top of the panels which we really like. I don’t know how ppl are saying the putts roll true?? It’s been almost a year now and we’ve not been happy with it but i’m sure nothing can be done as it’s been some time. Its just okay to be honest.

Update: They immediately reached out to me after this post. Customer service has always been great. Brett is awesome and we worked out a resolution which suits us perfect. Pls reach out to customer service asap if you have any doubts they will address your concerns.Happy customer

November 7, 2022
Unprompted review
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Reply from Pro Putt Systems

Hi Maria - unfortunately we can not identify you in order to reach out with a solution here. Can you call the toll free and ask for Brett or leave a message with the name on the order, phone number, and or an email? There is always something that we can do and we don't leave people hanging with stuff like this. Please know that we sell thousands of greens per year and this complaint is quite rare. Thanks! Talk soon.

Rated 5 out of 5 stars

The hitting mat is too small for…

The hitting mat is too small for hitting a driver. There was no indication on the website that this would be the case. Called company several times and no return call yet. That aside, all the members do like the " true strike " hitting zone. True feel - all I need to get is an additional piece to make hitting mat bigger.

It turns out that YOU CAN hit with a driver, just need to utilize the rubber Tee Holes provided. My mistake, and as already noted, the mat does feel like a fairway hit for the irons.

October 11, 2022
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Reply from Pro Putt Systems

Hi Mr. Mastroianni,
I sent you a note with a graphic that shows where the tee is supposed to go and drivers are definitely not a problem with the True Strike Single. I also went into our logs and I can see you called a couple times. That is unacceptable and I am dealing with this as we speak. That is not how we operate but in this case, we were wrong. I sent you my cell number. Please do ring me when you can.

Rated 5 out of 5 stars

Our order came in exactly as requested

Our order came in exactly as requested, and all materials were high quality with a great feel. In addition, they went out of their way to get us a "fix" (required due to a coordinated component that another vendor messed up) in a two-day turnaround! They were timely, responsive and helpful..

August 3, 2022
Rated 5 out of 5 stars

The post sales service was AWESOME

The post sales service was AWESOME! My TrueStrike mat had some minor damages due to shipping, and they immediately sent out replacements with prepaid return labels for the damaged ones. I value the peace of mind from this experience and will definitely purchase again.

May 7, 2022
Rated 5 out of 5 stars

No issues

No issues. Item as promised. Nice feel to golf role. Would buy from again and recommend to others.

April 22, 2022
Rated 5 out of 5 stars

Absolutely love my new Pro Putt Green

Absolutely love my new Pro Putt Trainer XL. Product was easy to assemble and rolls true. Delivery was delayed slightly but pro putt team communicated ahead of delay so I was not surprised by the change of date. I have already spent hours on it and my two young boys have as well.

March 30, 2022

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