Proscenic Reviews 

Everything was perfect. Both product and support exceeded my expectations.

Awful app, mediocre vaccuum . Wouldn’t buy this brand again

I’m really happy with the Proscenic P20! I actually liked it so much that I bought it twice, one for myself and one for my mother.

It’s lightweight, easy to use, and very convenient for everyday cleaning. I especially like how easy it is to clean after use, which makes the whole process much less of a hassle. It’s practical, comfortable to handle, and does a great job for regular household cleaning.

Definitely a great choice if you’re looking for a lightweight and easy-to-maintain vacuum cleaner!

Very nice product at its price,quality parts and very good support. Proscenic P20 offers a very good battery and easy to use.

"I have purchased a P20 stick, and I can tell it to be the most value for money. It is versatile, lightweight, and easy to use. It has very strong suction, a long-lasting battery, and also a water tank for mopping. I strongly recommend it; it will solve your daily routine."

I live in Ireland, ordered a Proscenic
P15 vacuum cleaner and they supplied me with a two-pin european charger... Ireland has the same three-pin electrical sockets as the UK. Customer service response... buy yourself a charger that works! Disgusting response!
How can you supply a product to a country and it not be usable???

Promised to replace broken proscenic and gone forever. Poor product and support team. Do not recommend

Item failed after 5 months, supposed to have a 2 year warranty which is lies. You can only contact customer service by email and they are very slow to respond. Didn’t listen to the problem, weren’t interested in resolving. Had to order whole new replacement which arrived damaged after paying extra for a “worry free delivery”. Won’t refund my money. 100% scammers. Reported to Trading Standards.

Worst support ever. I ordered vacuum stick and extra battery. They send 2 packages. Only battery came. Vacuum stick never came, and the delivery company they said they delivered, but not to me. I paid Worry-free service but it’s only to get more money. Just buy Dyson from your local store.

My Proscenic M6 Pro suddenly stopped working with the app and started giving a 404 error. When I contacted support, they told me "the APP compatible with this machine is currently unavailable due to expiration of service." Their only suggestion was to use the buttons on the vacuum or the remote, which i no longer have.

I asked if they were planning to fix it or if support was being discontinued. They said they were "looking for a solution" but had no timeline.

Pretty disappointing. I bought a smart robot vacuum, and now am unable to use it because Proscenic shut down the backend. I won't be buying another Proscenic product.

Is it just me is it that these large companies just don't care anymore? I've dealt with Samsung, the most aggressive after sales I've ever experienced. How dare I complain about their products! Now I'm in communication with Proscenic and I'm rapidly losing the will to live. I picked up a Q20Plus robot requiring a replacement brush and brush guard, simple enough you would have thought. The brush arrived, it does not fit, bearing in mind I've over 55 years engineering experience and fix robot vacuums for a hobby including their M8Pro and M7Pro so I have lots of knowledge on these robots, the supplied brush just does not fit into the drive end of the robot, trying to explain this with photos and even in Mandarin was a total waste of emails. To make matters worse the brush guard I purchased has not arrived although I bought it before the brush! I live in the UK, we have, by Law the right to repair but the Proscenic department responsible for helping is obviously staffed by non-technical people who can barely manage to reply to emails let alone understand the issues. If you buy one of their vacuums get it for a great price as when it breaks you are on your own.

They stop app support after a few years, making the robot useless. Untrustworthy company.

Terrible product. It last 2-3 months and some part will break. If you buy from their website and speak to their support, be ready to be asked to send 30 videos and they will never reimburse or send you the right part you need!

Please please please do NOT buy a proscenic vacuum. Like other reviews. Purchased from amazon in January only ised a couple times and just cuts out.. not useable.. still like new .. Must have sent 20 emails to support who answer politely but DO NOTHING.. absoloute waste of money. You get what you pay for this is a rubbish product with no customer service .. they want me ro but another so they can give me a refund ha ha ... PLEASE PLEASE do not purchase....

Stay away from Snapbuy and Proscenic. This has been the most unprofessional and exhausting business experience I have ever encountered.

I purchased a Proscenic Q20 Plus for my company, Rejoice Styling. It arrived defective, but getting a return authorized was a nightmare. It took more than 30 emails of back-and-forth stalling before they finally accepted the return.

The facts:

• March 12th: The device was officially delivered back to Snapbuy’s warehouse.

• Current status: It has been over two weeks, and both Snapbuy and the manufacturer, Proscenic, are refusing to issue a refund of €399.90.

• Both companies are ignoring all correspondence. Snapbuy points to Proscenic, and Proscenic (who has been in CC for weeks) remains silent. They are effectively holding my business funds hostage.

Legal Action:

• As of Monday morning, March 30th, I am moving forward with:

• A formal Court-Ordered Payment Reminder (Mahnverfahren) via the Amtsgericht München against Snapbuy GmbH.

• Claiming the €40.00 late payment penalty (§ 288 para. 5 BGB) plus statutory interest and all legal fees.

•Reporting this structural misconduct to the German Gewerbeamt.

If you are a business owner or consumer, do not trust these brands. They ignore legal deadlines and have zero respect for customer rights. Snapbuy and Proscenic: I will see you in court on Monday.

the Proscenic F10 wet-dry vacuum cleaner I recently purchased. Since the very first day of use, the device has been malfunctioning and is practically unusable.
I am experiencing the following persistent issues:
1. Water Tank Sensors: The device constantly gives false alerts, stating that the clean water tank is empty when it is full. Similarly, it reports that the dirty water tank is full even when it only contains a few drops of water.
2. Self-Cleaning Failure: The vacuum is almost never able to complete the self-cleaning cycle successfully.
3. Water Leakage: This is the most serious issue. While the device claims the water tank is empty, within a few hours, the entire content of the clean water tank leaks out into the charging base.
4. General Performance: The product has failed to perform its basic functions from day one.
Given these major defects, the machine is unfit for use. I am extremely disappointed with this purchase and expect a prompt resolution.

My husband and I purchased a Proscenic Q8 for my mother-in-law, who is nearly 81 years old. We were able to set it up as a present for her, and it worked for about a day. After that, it began showing multiple malfunction errors. One of the main issues was a problem with the wheels, and the back section where the rubbish collects was not properly connected, which caused repeated errors. The machine frequently got stuck in corners and simply would not move.

We contacted the company requesting a refund, as it was clear the machine was faulty. However, they said we would need to pay for the return postage. This is completely unfair, as my mother-in-law cannot troubleshoot the machine, and the fault is clearly with the product.

Despite providing screenshots and demonstrating the problems, the company refused to provide the return address so we could send the machine back. We agreed to pay the return postage just to recover some of the cost, but even this simple request was denied.

We feel this is unreasonable behavior and will be raising a claim through PayPal, as the company seems unfamiliar with UK consumer rights. This experience has been frustrating and disappointing, especially given that the product was meant as a gift for an elderly family member.

Their customer service is really bad and they just dont care to help. My battery of my vacuum (apparently its that) stopped working and they're just telling me to buy a new one. This Vacuum isnt even a year old.

Direct order from Proscenic's Site, everything smooth and professional. I bought a P16 Vacuum with 2 Batteries. I was impressed by the product's quality and efficiency !! Nice purchase i will surelly buy from them again !!

I am very disappointed with Proscenic’s handling of my two devices.

1. For the Amazon-purchased device, Proscenic is the manufacturer and therefore responsible for repairs. I already sent the device back (they even paid the postage), yet instead of fixing it, they claimed they had no inventory and refused to repair or replace it. This is completely unacceptable from a manufacturer.

2. For the device purchased directly from their official website, they only offered an 80% refund — which I find unreasonable and unfair.

I expect a full refund for both devices or a proper repair for the first one. Anything less is not acceptable.

Very disappointing customer service experience.