Protaxaccounting Reviews 3

Very Bad Service for nearly a Year:

There were errors with VAT under-calculating as well as over-calculating. There were problems with the payroll.
On receiving the information from my previous accountant, they resubmitted some of the payments that had already been submitted. This resulted in HMRC requesting the employee to pay more tax as the records were showing that she had earned a lot more money.
Within 11 months of joining them, I had to to move to another accountant.
I requested them to make corrections, they agreed but never updated and never picked my phones or responded to my email. My phone calls were not being answered.
Today I decided to use a different phone to call them, someone answered it! After explaining who I was, I was told the people in charge were either too busy or out of office.
I will appreciate any advice how to proceed to resolve these issues.

I'm not normally one to write a negative review, would rather just not use again and move on however, when it comes to business and peoples money, silence would only hinder rather than help.

I met Lee of ProTax Accounting through a networking group when I first became self employed - for the first few months Lee was incredibly helpful, however after a short time the contact became non-existent; the letters from HMRC starting to land at my door regarding failure to submit quarterly VAT returns, receiving 'estimated bills' from HMRC, my list of items on Xero to be reconciled were growing and in all honest, I don't have a clue how to do all of that.....but that's what my monthly payment to an Accountant is for, to pay for a service.

When checking on my Xero account late December/January, Lee had not even logged into my Xero since the early October the previous year. Yes I am naïve when it comes to being new in business but I know poor practice when I see it.

I wrote a severance of services email to Lee, which was never acknowledged and well over a month later I finally received the transfer of my Xero account from ProTax to me.....I don't know why I expected even an acknowledgement when the previous lack of communication should have told me everything I needed to know.

My advice is to not be distracted by the 'discounted' price per month - pay more for someone who is going to do what you pay them to do and you won't need to pay out for those HMRC fines.

Stay well clear. Caused nothing but problems and charged us for the privilege. Absolutely no professional integrity.