Pro Tax Services Reviews 99

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I had an outstanding experience with Pro Tax Services team member Ellie! From start to finish, she was professional, knowledgeable, and incredibly helpful. She made the entire tax process seamless, an... See more

Rated 5 out of 5 stars

Even though my process was potentially a little more complicated than most, I was always kept up to date with what was happening. Ellie was brilliant at messaging me to let me know where she had gotte... See more

Rated 5 out of 5 stars

Easy communication between myself and Jade . Any little issue was corrected and communicated . Made it such a straight forward process . Polite and professional throughout will use again if the time c... See more

Rated 5 out of 5 stars

Ellie filed my taxes very quickly! She is an amazing person and always ready to answer any questions i had. Very professional and patient. I will recommend Ellie to anyone. Her professionalism is top... See more

Company details

  1. Tax Consultant

Written by the company

Pro Tax Services is a professional and fully qualified tax advisory team that specialises in PAYE rebate claims on a strictly “no refund, no fee” basis.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

99 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Tax Return

I had an outstanding experience with Pro Tax Services team member Ellie! From start to finish, she was professional, knowledgeable, and incredibly helpful. She made the entire tax process seamless, and most importantly, she had secured my tax refund quickly and efficiently. I felt completely supported throughout the whole process, and she answered all my questions with patience and clarity. If you're looking for reliable, top-notch tax services, I highly recommend Pro Tax Services. They truly go above and beyond to deliver excellent results!

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant service

Brilliant service. Ellie was reliable and communicated well throughout. I have recommended this to friends and family and will continue to do so. Ellie makes the process really easy and understandable.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Even though my process was potentially…

Even though my process was potentially a little more complicated than most, I was always kept up to date with what was happening. Ellie was brilliant at messaging me to let me know where she had gotten to with my case.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

The best

Jade Forster deserves a 5 star because she is reliable and competent in her job, I wish she can be the star of the month in her job, well done Jade

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing

Amazing. Gave them a few details and they did everything, never knew I was owed so much. Staff were helpful and friendly. 100% recommend

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jade was very professional and direct, she supported me through the process of the tax assessment and kept getting in touch as soon as she was free.

I would recommend process tax service for any tax assessment services

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The process was so seamless and there is high degree of transparency. Staff is exceptionally helpful and I managed to get what I needed with minimal effort. Highly recommended.

March 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable

They are reliable, they support you and make sure everything goes well, they are fast in documentation/submission and you get swift response, I have been using pro tax services and they deliver.

February 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Wonderful service

Wonderful service—prompt, efficient, and accurate. Jade from Protax truly knows what shes talking about and put my nerves at ease by helping me sort evrything out. Couldn't have asked for more!
Thanks Jade ⭐️⭐️⭐️⭐️⭐️

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Jade did an amazing job doing my tax…

Jade did an amazing job doing my tax return. It was very simple on my end. I just handed them the documents that they needed and they did all the rest! Definitely go here if you want quick and easy tax returns 👍🏻. Will use again

March 11, 2026
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Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Casey falsely informed of my tax refunds, became incredibly difficult to get in touch with, and now I’m being faced with a £3,000+ fine from HMRC. Please do not use this company. And before they try and say “we have no records of you so this is false”, I have receipts/ emails. It’s really sad how they prey on those who aren’t as clued up as others and if I’d have known the outcome, I would never have done this for an extra £1,000 in my bank. They take a huge chunk and fail to inform you of the consequences.

February 23, 2026
Unprompted review
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Reply from Pro Tax Services

Hi Evie,

We are disappointed to read this review as it does not reflect the documented history of your case.

We have taken time to thoroughly review your file and all communication held on record before responding.

All tax calculations were reviewed and signed in writing prior to submission. Our fee structure was clearly set out in the signed Terms & Conditions before any work commenced.

Refund amounts, commissions and breakdowns were transparent and authorised by you before processing.

With regard to the HMRC penalties referenced, multiple reminders were sent ahead of the January filing deadline in order to submit the 2023/24 return. The statutory deadline and potential late filing penalties were clearly communicated at that time. Unfortunately, no response was received before the deadline.

When you later re-engaged, assistance was offered to review and resolve the position, including options to clear the outstanding balance. You advised that you would contact HMRC directly to discuss the matter, and we did not receive further instruction to proceed on your behalf. Throughout this period, support and assistance remained available should you have wished us to proceed.

We retain full written records of authorisations and communications and take compliance and client transparency extremely seriously.

Should you wish to re-engage so we can review the matter again, we remain open to assisting.

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