Protec Covers Reviews 385

Protec were very helpful and did all they could to get the covers right first time.

Recommended
Thank you

The Protec team did a great job of making my motorhome cover. They double checked all the measurements, and the cover is excellent quality and fits very well.

Great Customer Service. Highly recommended.

Great customer service- talked through all the stages and timely

Superb experience from start to finish. Quality of the cover is excellent. Completing their measurement template was simple and the Protec team ensured all bits, such as the clear section over the solar panel, door opening, bike carrier and satellite dish aerial, fit perfectly. I was able to fit over my m/h on my own. Highly recommended .

Great customer service, delivered on time and with care and the caravan protective towing cover is a quality product, looks fantastic

I’ve been using them for years, first to make a one off for an uncommon (in the UK) van and then for a new van that Hymer could not provide dimensions till the van was made. In both cases the used latest tech to measure up and produce a great fit.

I ordered a Custom Cover in Nov 25 for my new T6 Camper conversion, impressed with the attention to detail in the process, full marks to Peter and Lisa!
The Cover arrived early in the new year, when putting it on we saw that the door flap was on the wrong side, and there were a couple of the custom mods we required missing. One phone call to Lisa, plus e-mail with Photos, followed up with a Video call with Lisa and a chap from Production so I could do a Video walk round, a New one went into production, no fuss!
Replacement delivered very promptly, and perfect! a great piece of kit.
I am realistic enough to know that sometimes, things go wrong, but in my experience, some businesses will try and shift blame, makes excuses, quote terms and conditions, refreshingly, not the case here, a simple "right, lets fix this" attitude.
Well done to everyone concerned and thank you.

Great product recently ordered a new cover due to me changing caravans Old cover stood the test of time and the harsh winters for the 7 years that I had it.
Very good after sales service from Lisa couldn't do more for me very professional and customer caring in her approach.
Slight issue at time of order due to the company changing hands and relocating production to new facility, however things are running very smoothly now and extremely happy with my new caravan cover

While the cover I required was not initially available, then had misfit issues when first supplied, Protec have continued to be very proactive and cooperative throughout this order. I now have a well fitted Towing cover.

Protec really took a huge amount of trouble to help us get the dimensions and cover choice absolutely right. The finished article is exceptionally well constructed and the material durable. We have been very impressed by the workmanship and the overall customer service.

We purchased an expensive tow cover about three years ago and the front has eroded and falling to bits. This cover is not useable. I contacted them and was advised the company was sold and under new directorship. They said they would repair the cover for over £100 with the VAT. When I explained I would have expected a new company to honour the previous excellent customer service from the original owners I was informed they would not and they did not have to comply with the Consumer rights act in respect of fit for purpose as they only purchased the name. For such an original expensive product I would have expected the new owners to at least attempt to keep the existing customers happy but sadly this was not the case. We will be using another company now out of principle as clearly they have no interest in maintaining good customer relations.

In 40 years of caravanning, we have always used Protec covers and having always had first class service, we decided to use them again to replace our existing five year old cover. In the past, we have just given Protec the year, make and model of our caravan, paid the fee and then waited for delivery.

Following our history of great service from Protec, late on a Friday afternoon, we placed an order on line for a basic cover for our 2013 Swift Challenger 570 stating that we did not need any extra allowances for an A/C unit, satellite, bike rack, access doors etc.

We had not realised at this stage that Protec had been sold earlier this year and that the new company operates under new systems and procedures. It is no longer based in Bradford and is essentially a different company.

We did, perhaps naively, tick a box that said:
“I understand that I will be required to provide additional information (measurements solar panels, access flaps, satellites, air con units, bike racks, awning rails and door location) on completion of purchase” but as we didn’t ask for any of these extras, we assumed it didn’t really apply to us.

We were surprised therefore on the Monday to receive an email from Protec/Specialised Canvas with an attached PDF file asking for several basic measurements that would involve using a step ladder to satisfy in full. They also requested photos of the front, back, top and both sides of the van. These had not been mentioned in the ordering process.

We replied to the email saying that as we are now in our seventies, we no longer felt safe using step ladders to take measurements and photos of the roof and could not understand why this was necessary as in the past, Protec had the basic model specification measurement templates in their database.

We were told that a lot of these templates had not been transferred in the sale of the company and that it was now the responsibility of the customer to supply even some of the most basic measurements. We felt unable to do that at our age and by this stage, we were losing confidence in the new company. Had we we realised this requirement beforehand, then we would not have placed the order in the first place.

We requested that the order be cancelled and whilst the company said that was possible, they directed us to their “Refund policy” at the very bottom of the order page on their web site and this does state that a 20% administration charge may be applied.

They did cancel the order for us and despite a phone call asking for an explanation of this administration fee, we were charged the full 20% which amounted to £113.

This proved to be a very expensive mistake for us so please ensure that you read their “Terms of Service” and “Refunds Policy” carefully BEFORE placing an order. Cancelling an order even within hours of placing it will cost you dearly.

At just over 3 years, our very expensive cover started to fall to bits.
I've had 3 covers from Protec and the first 2 lasted around 15 years between them. They were really good covers and lasted.
Now 4 years old, this latest cover is almost like tracing paper, it's torn and literally falling to pieces.
The quality seems to have dropped off the scale.
Protec covers don't want to know, and looking at other reviews, I'm not alone, such a pity.
If you're looking for a cover to protect your pride and joy, look elsewhere.

REPLY TO PROTEC COVERS.

Hello Peter

I spoke with you last year about our cover and sent you photos, at just over 3 years of use.
You said the damage was due to UV and that Protec couldn't help due to the cover being out of warranty.
You advised that I glued patches to the cover.. Nice
I said that I wasn't happy with the outcome and you apologised, but words are cheaper than actually doing something about it.

The strange thing is, the tow hitch cover, which sees the same weather as the roof, is fine.
At over £400 for a cover, I think 7-9 years is about right, it used to be??

These covers used to keep our other caravans, looking like new.

Well what can I say, I contacted protec after an awful experience with specialised covers, to be welcomed by a chap called Peter Braisby who filled me with confidence about their service, I was told I could bring the caravan to them and they’d use the super technology to take measurement so they the full cover fitted like a glove, just to ring them first to book in, so I did just that, rang and emailed no more then 3/4 weeks later to be told we no longer do that, but that’s not to say we can’t, give me a couple of weeks I’ll get back to you, that’s where the contact ended, I’ve since heard nothing, I was looking at buying a full winter cover with extras and a towing cover I’d say probably £1400 in total, but they weren’t interested, clearly they have an abundance of clients they are able to pick and choose who they sell too, if only there was a no star review. If anyone’s interested I do still have all the email correspondence to prove said conversation.

I had a ProTec cover (towing jacket) for a 2021 Coachman we then upgraded our caravan in 2024 for a 8 foot wide Coachman to which I decided to go with Protec again as I thought the first one that I had was spot on. Back in July 2024 we took delivery of our new caravan and fitted the new towing jacket from Protec for the first time to find out did not fit correctly, after the numerous phone calls and emails with pictures and videos and from the offset by email they told me that they will not be doing any alterations to which got my back up at the start the problem was with the jacket is that it was very loosely fitted was not a snug and fit at all. Therefore it was flapping in the wind and I was scared that it would scratching the front of my caravan especially the windows after several weeks of arguing with them, I decided to go to specialise covers and I’ve got to omit that specialised covers are a different ball game altogether then after sales are out of this world and they know how to treat their customers with respect and their product is much much more superior than Protec

Brought a cover 2 1/2 years ago. We went for a tailor made cover over a cheap one , thinking if it’s made for the caravan it will fit properly. With it having a 3 year warranty we expected it to last. About 18 months ago we put it into storage. We cleaned and polished the caravan knowing we would not be using it for a while. We used to go up and check on it regularly especially when it had been windy. We noticed there was a small rip on the join of the roof and side, so we decided to take the cover off, when we did this it was so brittle it ripped from the back to the front of the seam. We contacted protec who firstly blamed it on the weather, then said it could probably be because the cover had not been cleaned and the pores had got blocked. We sent photos and they said they could see it was stained where it was ripped and they said the rest was in good condition. Even though it was still under warranty they said they maybe able to renew the roof but we would have to pay , the cost would be more expensive than buying 2 cheaper ones. Knowing what I know now , I would have brought a cheaper one at a fraction of the price.

My towing jacket had the strap come apart in travel which was smashed while hitting the road in travel. Quote for a replacement buckle strap £138.73
According to the Pro-Techcovers website have joined forces with Specialised Canvas!

Cgontacted Protec about the new piece they had put in the roof 2023 as when we took over off the cover has black mould marks, the roof of Motorhome was green algae,protec said not covered as we had had cover over 3 years but they had put new piece in previousyear so we have bought a top cover to cover top of protec cover to keep water off this is what we have had to do on a £400 cover.looks really good on caravan site where it is wintered made sure Protec label is highly visible