Protect Mats Reviews 

It arrived in two days. Perfect fit. The beveled edge makes it look nicer. I am excited to be protecting my desk.

Protect Mats are great!!!! They delivered quickly & everything was done as measured. They are also reasonable. Highly recommend!!!

Great customer service.
Very fast shipping.
Quality product should last a long time.
Looks great.

Protect Mats did an outstanding job for us. My order arrived in less than a week from the time we placed our order. It was accurate based on the dimensions I provided.{Hint: measure three times at least before ordering.} I now do not worry scratches to my tables and den bookcases. We wish we had ordered this product years ago.

So glad I purchased the 2 ml mat. It was cut to perfection and fits my custom made oak Amish table perfectly! I basically bought it so we can do art crafts,etc. without marring the table. Look forward to having meals on it and not having to worry about burn marks. Extremely prompt service and it arrived within 3 days after ordering. It did have a strong plastic smell, but it dissipated after a few days. You can't go wrong with a purchase from them. Cindy from Vermont

I received my order and I am so, so pleased!

The website was easy to navigate and the ordering process was simple. I opted for rounded corners and the instructions for measuring that were so easy.

I also want to compliment the customer service. Communication was clear and prompt. I was kept informed every step of the way.

I couldn’t be happier.

Great product. The measurements were exact and beautifully protects our coffee table. Would highly recommend and buy again.

We couldn’t be happier with our Protect Mats. They are a great investment to protect your furniture. We look forward to doing business with them again.

Order a custom mat, we got it in the fit was fine but it looks really cheap, has a haze that makes it look very plasticky if that’s a word. When I contacted customerservice they said they don’t except returns for custom-made items. So unless you’re sure you don’t care what it looks like I wouldn’t bother buying from these people cause they’re not gonna back it up.

I like that it’s removable! Smells a little at first, but goes away.

⭐☆☆☆☆ **Horrible Customer Service**

Absolutely horrible customer service. They don’t answer or return phone calls, and they don’t respond to emails. It’s extremely frustrating trying to get a simple question answered. If this is how they treat potential customers, I can only imagine what happens after a purchase. I would not recommend doing business with this company. **Save yourself the frustration and take your business elsewhere.**

The product was not sized correctly for my table. I’m sure the matt functions the way it’s supposed to. It’s not aesthetically nice and I generally don’t deal with companies who don’t stand behind their product and put the onus on the consumer.

They were wonderful in helping correct a problem with my first mat made by me and filling both orders very quickly. Erica in Customer Service was kind and very helpful.
Thank you for helping me and providing a great product to protect my table!

Perfect solution for protecting the top of my wooden painted sideboard. I was researching a glass top versus a protect mat, and the thick vinyl was the way to go. I'm glad I got it! It arrived in a timely manner, excellent customer service, and the beveled edge is an especially nice touch. Highly recommend.

Buyer beware. Based on my experience, I do not recommend ordering a custom mat from ProtectMats.

I ordered a custom 48-inch circular table mat expecting it to be cut specifically to fit our 48-inch round table. Unfortunately, the mat we received was not a true 48-inch circle.

When we first contacted ProtectMats, we sent photos showing that the mat extended past the table in some areas and fell short in others. Their representative told us the mat may need a few weeks to flatten and settle because it is rolled for shipping. We followed that recommendation and waited.

Several weeks later, the fit had not improved. We carefully measured both the table and the mat. Our table is a true 48-inch circle. The mat, however, measures nearly an inch short of 48 inches across one diameter and slightly longer than 48 inches across another. We sent ProtectMats clear photos documenting these measurements and requested either a correctly manufactured replacement or a refund.

After that, customer service stopped responding. I sent multiple follow-up emails and even made sure to include both the email address their representative had contacted me from and their listed customer service address in case my replies were not reaching the right person. Still, no response.

This was an expensive custom product, and I gave ProtectMats every reasonable opportunity to resolve the problem. I followed their instructions, waited the additional time they recommended, documented the issue with measurements and photos, and repeatedly attempted to contact them.

Because ProtectMats did not respond or offer a resolution, I ultimately had to dispute the charge with my credit card company.

The manufacturing mistake itself is frustrating, but mistakes can happen. What made this experience unacceptable was the lack of customer service once the defect was clearly documented. For a company selling expensive custom-made products, I expected much better quality control and responsive support.

I would not order from ProtectMats again.

Unfortunately, my experience with this company has been very disappointing.

I ordered a custom table protector using the measurements of my actual tabletop: 81” × 37” with 4” rounded corners. When the product arrived, the fit was not correct. The protector extends beyond the table in some areas, while along the straight side edges there are areas where it aligns with the table and others where it sits inside or outside the edge. The cut simply does not look consistent.

I contacted customer service and provided everything they requested: multiple photos, measurements of the full length and width of the table, measurements of the corner radius, and even a video showing the fit of the protector.

Instead of offering a solution, the process became a long back-and-forth conversation. I was told that the additional length was intentional because the material would shrink over time, and that the side alignment could be related to the corner radius. However, my concern about the uneven straight side edges remained unresolved.

I even made it clear that if I had measured the corner radius incorrectly and that were the only problem, I would accept responsibility and keep the product. But there are other fit and cutting issues beyond the corners.

After providing all the requested evidence and spending considerable time trying to resolve the situation, I ultimately asked to return the product for a full refund because I no longer felt that we were making progress toward a resolution.

For a custom-made product, I expected much better quality control and, especially, a more effective approach to resolving a problem when a customer provides detailed evidence that the product does not fit properly.

Unfortunately, based on my experience, I cannot recommend this company.

Perfect fit and fast delivery! Planning on ordering another one for a larger table when it is delivered!

I got my mat for a coffee bar, was a little skeptical at first bc some reviews were complaining about the smell but mine did not smell at all after I left it outside for a few days! I wiped it down, placed it and it fits perfectly

After reviewing multiple companies, I decided to go with Protect Mats. They had a user friendly online ordering system. Your measurements are down to the mm and look great. Cost was affordable where others were much higher. Would use them again :)

I have 2 young grandchildren and this mat is perfect for my table. Easy to clean also. I love it.