Kelsey Phillips Reviews 69

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

As first time buyers, Kelsey provided excellent mortgage advice and support for our recent purchase. She is extremely knowledgable, professional and took the time to explain everything in detail... See more

Company replied

Rated 5 out of 5 stars

Kelsey was very knowledgeable and informative when it came to discussing our recent buy to let mortgage. She was friendly and answered all of our queries in a timely manner. I didn’t have to chase for... See more

Company replied

Rated 5 out of 5 stars

It was extremely important for us to move swiftly for our recent house purchase and Kelsey’s role in that process was pivotal. She was friendly, efficient and very informative. She was very well vers... See more

Company replied

Rated 4 out of 5 stars

Very happy with the service I received from a lovely chap all the my concerns were acknowledged, validated and we spoke through everything and it much easier to make decisions with a clear picture.

Company replied

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker
  4. Real Estate Consultant

Written by the company

Now trading under Arose Finance. As one of the UK’s leading mortgage advisors, we promise to find exactly the right mortgage for you from the thousands the market has to offer. Expert Mortgage & Protection brokerage based in Essex, servicing the whole of the United Kingdom. We donate a portion of our profit for every mortgage application. We offer all your mortgage and protection needs under one roof.


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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Rated 5 out of 5 stars

Excellent mortgage service

As first time buyers, Kelsey provided excellent mortgage advice and support for our recent purchase.
She is extremely knowledgable, professional and took the time to explain everything in detail and with transparency.

Kelsey is fantastic to work with and made the whole process so much easier for us. She is honest, helpful and efficient, proving excellent communication throughout the whole process.

I would highly recommend Kelsey to anyone looking for mortgage support. Thank you so much Kelsey.

May 7, 2024
Unprompted review
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Reply from Kelsey Phillips

Hi Theresa,

It has been nothing but a pleasure to partner with you and I was delighted we could arrive at such a fantastic outcome for you both.

Further to my previous direct messages, I look very much look forward to speaking again soon.

All the best,
Kelsey

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Rated 5 out of 5 stars

Kelsey was very knowledgeable and…

Kelsey was very knowledgeable and informative when it came to discussing our recent buy to let mortgage. She was friendly and answered all of our queries in a timely manner. I didn’t have to chase for a response at all! She was able to offer us a competitive mortgage along with building insurance. Looking forward to do doing business with Kelsey again. I firmly believe Kelsey had our best interest at heart rather than offering a generic service.

March 21, 2024
Unprompted review
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Reply from Kelsey Phillips

Hi Parminder,

Thank you very much for taking the time to write this review. It has been a real pleasure to partner with you and I was delighted we could arrive at a swift and optimal outcome for you both!

Look forward to speaking again soon.

Best,
Kelsey

Rated 4 out of 5 stars

Very happy with the service I received…

Very happy with the service I received from a lovely chap all the my concerns were acknowledged, validated and we spoke through everything and it much easier to make decisions with a clear picture.

January 8, 2024
Unprompted review
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Brian,

Kelsey Phillips here - pleasure to meet you! To flag: I do believe you may have posted this review on the incorrect Trust Pilot page.

Judging by your review perhaps a different, male advisor at Protect & Lend. Nonetheless I wish you all the best in your future endeavours.

Kind regards,
Kelsey

Rated 5 out of 5 stars

An asset to any BTL business!

Kelsey’s strength is in finding creative solutions to unusual challenges; we are all well aware the mortgage environment is particularly tough at the moment. Kelsey took time to review our portfolio holistically and using modelled interest rate expectations calculate where our rents would need to be if those projections realised. As far as I am aware, this is a significant step above what other advisers are offering - a genuine asset to our business

December 20, 2023
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Reply from Kelsey Phillips

Hi Jamie,

Thank you very much for taking the time to write this review. It has been a pleasure to partner with you and I was delighted we could arrive at a great outcome for you!

Look forward to speaking again soon.

Best,
Kelsey

Rated 5 out of 5 stars

Perfect service

We would like acknowledge the professional service we received Kelsey’s knowledge and experience was appreciated Kelsey went above and beyond to insure our needs were met
Would definitely recommend

November 4, 2023
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Reply from Kelsey Phillips

Hi Caroline,

Thank you very much for taking the time to write this review! It has been a real pleasure to partner with you over the past few weeks and delighted we could arrive at a great outcome.

I look forward to working together again in the near future.

Many thanks,
Kelsey

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Rated 5 out of 5 stars

Efficient and helpful

: Kelsey was extremely helpful and her extensive understanding of the financial markets provide very helpful in finding us the best product for our circumstance. More than that, the whole process was seamless and very efficient. Very happy with the service we received!

November 1, 2023
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Reply from Kelsey Phillips

Thank you very much for taking the time to write this review! It has been a real pleasure to partner with you over the past few weeks and delighted we could arrive at a great outcome.

I look forward to working together again in the near future.

Kind regards,
Kelsey

Rated 5 out of 5 stars

Excellent mortgage solutions provided

Kelsey's assistance was pivotal for our recent remortgage. After explaining our circumstance she was able to outline the various options available to us (more than we had been told by our former broker) - including the advantages and disadvantages of each. I plan to use Kelsey's services going forward! Thanks so much, Kelsey!

November 29, 2023
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Reply from Kelsey Phillips

Hi Beth,

Thank you very much for taking the time to write this review. It has been a pleasure to partner with you and I was delighted we could arrive at a great outcome for you both!

Look forward to speaking again soon.

Best,
Kelsey

Rated 5 out of 5 stars

Extremely trustworthy

Wonderful service, extremely quick and efficient. Highly recommend

November 14, 2023
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Reply from Kelsey Phillips

Hi Geraldine,

Thank you very much for taking the time to write this review. It has been a pleasure to work with you and I look forward to speaking again soon.

Best,
Kelsey

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Rated 5 out of 5 stars

*Review:* It felt like nothing was too…

*Review:* It felt like nothing was too much trouble for Kelsey. She is very attentive & knowledgable about the mortgage market but also the economics behind it. Was very happy with the result in the end we achieved the best deal for our circumstance and felt well informed of the next steps to progress. Will be using going forward!

October 31, 2023
Unprompted review
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Reply from Kelsey Phillips

Hi Maggie,

Thank you very much for taking the time to write this review. It has been a pleasure to partner with you and I was delighted we could arrive at a great outcome for you!

Look forward to speaking again soon.

Best,
Kelsey

Rated 5 out of 5 stars

Superb!

I recently had a fantastic service from Kelsey. She is knowledgeable, helpful and is a very friendly expert… the whole experience was made simple, easy to understand and seamless… In the end, we were able to find a mortgage totally tailored to our requirements. Fantastic!

November 29, 2023
Unprompted review
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Reply from Kelsey Phillips

Hi John,

Thank you for taking the time to write this review. It has been a pleasure to partner with you and I was delighted we could arrive at a great outcome!

Look forward to speaking again soon.

Best,
Kelsey

Rated 5 out of 5 stars

Outstanding review

I have used Kelsey’s services for multiple purchases & portfolio remortgages. She is professional, extremely helpful and always finds me the best product. Most recently we did not receive an expected response from a lender but she swiftly revised our proposal and ultimately was able to achieve our desired outcome. I will continue to use her going forward!

November 10, 2023
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Reply from Kelsey Phillips

Hi Emily,

Thank you very much for taking the time to write this review! It has been a real pleasure to work with you over the last month and I am delighted we could arrive at such a great outcome.

Look forward to speaking again in the near future.

Best,
Kelsey

Rated 5 out of 5 stars

Could not have been more helpful

I really appreciated Kelsey’s time and expertise in our recent remortgage; she could not have been more helpful and went beyond what could be expected of a standard mortgage advisor. Excellent service provided!

November 1, 2023
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Reply from Kelsey Phillips

Hi Amber,

Thank you so much for taking the time to write this review! It has been a pleasure to partner with you and I am delighted we could arrive at such a fantastic outcome.

I look forward to working together again in the near future!

All the best,
Kelsey

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Rated 5 out of 5 stars

Honest, Trustworthy and capable

Kelsey is an honest, approachable professional with extensive knowledge about the mortgage market. I felt very much like I could trust her advice and that I was in safe, capable hands. Ten out of ten service!

November 28, 2023
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Reply from Kelsey Phillips

Thank you very much for taking the time to write this review! It has been fantastic to work with you over the last month and I am delighted we could arrive at such a great outcome.

Look forward to speaking again in the near future.

Until then,
Kelsey

Rated 5 out of 5 stars

Cannot thank you enough

It’s very rare that you meet a person who is not only patient, well mannered and extremely attentive to one’s needs. In Kelsey’s case she explained everything in such detail, however did it in terms that alleviated the stress completely from the process. She was both thorough and extremely accommodating to our needs and wants, and did everything with the utmost professionalism and with a genuine smile on her face, I cannot thank her enough. If there were more stars available she would be awarded every one of them,a rare gem in a very competitive market place, and a true professional.

October 24, 2023
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Reply from Kelsey Phillips

Hi Nick,

Thank you for your very kind review; I really appreciate you taking the time to write this. It has been a real pleasure to work with you and I am delighted we could arrive at such a fantastic outcome.

I look forward to working together again in the near future.

Best,
Kelsey

Rated 5 out of 5 stars

Outstanding help!

I have used Kelsey’s services for multiple purchases & portfolio remortgages. She is professional, extremely helpful and always finds me the best product. Most recently we did not receive an expected response from a lender but she swiftly revised our proposal and ultimately was able to achieve our desired outcome. I will continue to use her going forward!

November 16, 2023
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Reply from Kelsey Phillips

Hi Shirley,

Thank you very much for your kind review! It has been such a pleasure to work with you and I am delighted we could arrive at such a fantastic outcome.

I look forward to working together again in the near future.

Best,
Kelsey

Rated 5 out of 5 stars

On the ball!

Kelsey was absolutely on the ball with her knowledge about the mortgage market, regulations & the economics which drives it. Best advice I have received from a mortgage adviser and I would not hesitate to recommend going forward. Thanks again

September 29, 2023
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Reply from Kelsey Phillips

Hi Ashley,

Thank you very much for taking the time to review. It was such a pleasure to work with you and I was delighted we could arrive at such a great outcome.

I look forward to working together again in the near future.

All the best,
Kelsey

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Rated 5 out of 5 stars

Patient, approachable and very helpful!

Kelsey was very approachable, patient and helpful throughout the whole buying process. No enquiry was too much and she was able to help not only in relation to mortgages but also offered valuable insights into the front-to-back purchase process (which I wasn't sure of). I would recommend her to anyone!

November 27, 2023
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Reply from Kelsey Phillips

Hi Frances,

Thank you for taking the time to write this review; I really appreciate it! It was such a pleasure to work with you and I was delighted we could arrive at such a great outcome.

I look forward to working together again in the near future.

Kind regards,
Kelsey

Rated 5 out of 5 stars

Thank you!

Over the years, we have used a couple of different mortgage advisers and could not recommend Kelsey more. She is professional, personable and very knowledgeable on the mortgage market; nothing we asked was too much and we felt she had fully understood our objectives. Thanks again!

November 17, 2023
Unprompted review
Kelsey Phillips logo

Reply from Kelsey Phillips

Hi Fran,

Thank you very much for taking the time to write this review! It was a pleasure to work with you and delighted we could arrive at a great outcome.

Look forward to speaking again soon.

Best,
Kelsey

Rated 5 out of 5 stars

First time remortgaging

Following buying our first house, this was our first time remortgaging and Kelsey could not have bene more informative. She was frequently updating us with information, explaining each step and could not have been more helpful and efficient. The mortgage product we agreed was excellent and we were very happy overall!

October 31, 2023
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Reply from Kelsey Phillips

Hi Beth,

Thank you taking the time to write this review, it is much appreciated!

It was a total pleasure to work with you and delighted we could arrive at such a fantastic outcome.

Look forward to speaking again soon.

Kind regards,
Kelsey

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