I dispise the whole concept of insurance, but needs must sometime. Protectivity Insurance has restored a little faith, it was completely trouble free. The website is excellent, bold, clear and very ea... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I compared the prices of a few insurers that insure pet sitters. I also searched to see which insurance pet sitters were recommending. Protectivity, alongside Pet Business Insurance, were highly recom... See more
Company replied
I found the whole experience to be very quick and easy online and they offered the best price I could find for my business insurance. I made contact with Protectivity by email after receiving my pol... See more
Company replied
To date I haven't needed to claim on my insurance policy and hope I never have to. Protectivity Insurance make sure I am aware of when my policy is due to be renewed which is a comfort to me. The p... See more
Company replied
Company details
Contact info
Dovetail House, Wycombe Road, HP14 3RQ, Stokenchurch, United Kingdom
- 01494 887909
- alisontaylor@starpeakuk.com
- protectivity.com
4.8
Excellent
807 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been a long standing customer…
I have been a long standing customer and service, advice and help is always excellent.
January 7, 2026
Unprompted review
Reply from Protectivity Insurance
Thank you for your feedback and for your continued custom. It's great to hear that you were pleased with our service.
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Protectively good service on line…
Protectively good service on line looking for insurance quick and easy and good price thank you
January 5, 2026
Unprompted review
Reply from Protectivity Insurance
Thank you for taking the time to leave feedback! It's great to hear that you found the process easy and that you were pleased with our pricing.
Renewing to policy made easy.
January 6, 2026
Unprompted review
Reply from Protectivity Insurance
Thank you for your feedback. We are glad you found the renewal process easy!
Very satisfied chap we spoke with was…
Very satisfied chap we spoke with was great.
January 5, 2026
Unprompted review
Reply from Protectivity Insurance
Thank you for your feedback. It's good to hear that you were pleased with our service.
Great service
I am a personal trainer and was told about protectivity insurance i explained what I needed and they were so helpful and helped me get the cover I needed and ryan was very helpful
March 3, 2025
Unprompted review
Reply from Protectivity Insurance
Thank you for your feedback. It's great to hear that you were pleased with the service that was provided by Ryan.
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Easy and to the point registration
Clear information and fast processing
January 4, 2026
Unprompted review
Reply from Protectivity Insurance
Thank you for your feedback. We are glad that you thought the process was fast!
Reply from Protectivity Insurance
Thank you very much for your feedback. It's good to hear that you were pleased with our service.
Reply from Protectivity Insurance
Thank you for your feedback. It's good to hear that you were pleased with our service.
When I have purchased the policy on…
When I have purchased the policy on line it was quite straightforward there's no problem or complications
That's why I have rated the company 5 🌟
January 1, 2026
Unprompted review
Reply from Protectivity Insurance
Thank you for your feedback. We are glad you found the process straightforward!
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Never fear already done
I am always reminded to renew my policy which is extremely helpful
It’s all taken care of without any problems
Very easy for me thankfully
January 1, 2026
Unprompted review
Reply from Protectivity Insurance
Thank you for your feedback. It's good to hear that you were pleased with our renewal communication.
Very quick and easy and cheap
Very quick and easy and cheap, specifically tailored to my treatment offers.
December 26, 2025
Unprompted review
Reply from Protectivity Insurance
Thank you for taking the time to leave feedback! It's great to hear that you found the process easy and that you were pleased with our pricing.
Quick, efficient & sorted in minutes
Immediate chat response. Sent renewal quote in minutes. Pressed the button and hey ho.. insured! Couldn't be easier x
December 24, 2025
Unprompted review
Reply from Protectivity Insurance
Thank you so much for the great review. We are so pleased that you were happy with the renewal process. Thank you so much!
Very helpful and polite team
Very helpful and polite team in renewing our policy again
December 23, 2025
Unprompted review
Reply from Protectivity Insurance
Thank you so much for the great feedback. We are pleased to know that you found our team helpful. 😊
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Simple to use
December 10, 2025
Unprompted review
Reply from Protectivity Insurance
Thank you for the great feedback! We love to hear that you found the process easy! 😊
Applying for the event insurance was…
Applying for the event insurance was easy and simple
December 15, 2025
Unprompted review
Reply from Protectivity Insurance
Thank you for the great feedback! Glad you found the process easy and simple!
Customer Service
The team were very helpful and explained my insurance in detail - as I had not taken out this type of insurance before. They were very approachable and considerate. Overall very professional.
December 12, 2025
Unprompted review
Reply from Protectivity Insurance
Thank you for such a great reply. Very glad to hear that you were happy with the level of service provided. We are always here if you require further assistance. 😊
Insured with them for 11 years, never had to claim until now!
Insured with them for 11 years. When I tried to make my first claim for temporary loss of earnings due to injuries caused by my job over the years, resulting in 2 operations and time off work to recover, they said it was classed as pre existing as ‘didn’t happen within the current insurance period’ It took me almost 2 years of multiple tests to get the correct diagnosis! Apparently that doesn’t matter. Absolute joke of a company! I will be going elsewhere, as will my colleagues!
December 15, 2025
Unprompted review
Reply from Protectivity Insurance
We are sorry to hear about your recent time off work, the need to have two operations, and wish you a speedy recovery. The Personal Accident section of the Pet Business policy will only provide cover for injuries that occurred as a result of an accident whilst working under the policy at an identifiable time. There is no cover for gradual injuries incurred over a period of time. If you can provide evidence of your injury occurring at a specific time whilst you were working under a policy with ourselves, please send that to the claims handlers at your earliest convenience so that your claim can be reviewed again. Or if you prefer, we can follow that up for you if you contact us direct with those details.
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Reply from Protectivity Insurance
Thank you for the 5 star review, glad you found the process easy and quick!
Easy to take out and simple renewal…
Easy to take out and simple renewal process
December 4, 2025
Unprompted review
Reply from Protectivity Insurance
Thank you very much for the 5 star review, this is much appreciated. We are very glad that you found the process simple. 😊
Very happy with the service
When phoning Protectivity I always get through to a person very quickly (no long hanging on the line) and am dealt with very helpfully, politely and efficiently by the person I speak to.
December 9, 2025
Unprompted review
Reply from Protectivity Insurance
Thank you very much for your feedback. It's great to hear that you were pleased with our service.
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