Protectmyinstall Reviews 10

Used this service under the promise that the elevated price reflected a fixed price and protection against bad work. We ended up paying the contractor additional and the installation is of really poor quality. The bath has needed resealing 3 times in 6 months, the floor is lifting, the tiles are cracking, the ceiling below is damaged from leaks. The finish was poor with gaps in the joins and damage is left on the wall from locating the leaks. All PMI do is say contact the contractor, who isn't able to do the work. The kicker was months down the line we spoke to the sales woman from homebase again she said "oh I was going to warn you off using that tradesman"!

Do not use or work with Protected Home Improvement Network Limited (T/A Protect My Install)
• No complete procedures. no follow up from PMI on Complaints, did not Notify the customer there was issues with the platform.
• I was asked to Provide my own invoice for the variation works by PMI as was have Difficulty Uploading to the system.
• The customer thinks they’re paying £600 deposit to the installer but really, it’s going to protect my install as a fee to use the service Which they provide quotes, invoices, Variation orders, Contract.
• Dispute button does not work for the Installer
• support from protectmyinstall no Response from the support team after making a complaint.
• Email From PMI - 'As explained this morning, when adding the schedule of works in the custom lines, please try not to make the descriptions too long (single sentences rather than paragraphs)
I appreciate you have to detail the work to be done, however, you can separate these in individual custom lines instead of typing three or four sentences in one custom line. Please make sure the cost of the work remains the same by dividing the total value for the schedule of work by the number of lines you are using.'

The customer money is not safe**Escrow account that PMI use **
Notices
This firm is running off its UK business and cannot deal with new customers.

This firm is in the UK’s financial services contracts regime for EEA-based firms that previously passported into the UK. This regime provides a limited period of time during which firms can continue to service UK contracts entered into prior to the end of the transition period, in order to wind down their UK business The right to refer a matter to a dispute resolution scheme may not exist or may be more difficult for a UK customer to use.

Protect My Install and Ian AIM Property Services, 70 Whitton Close, Doncaster, DN4 7RD cannot be trusted. It is a total scam!

Inviting tradespeople into your private sanctuary, your home takes a lot of trust, and you hope that the tradespeople have integrity and are honest. We decided to go with PMI and Ian as we thought by having a one-year workers guarantee we would be protected. It has now been just over a year since our install was completed and we are still rectifying mistakes.

The first thing to note is how many delays we had during the install:

1. Ian couldn't start on time because he was at A&E with a chest infection. I had to phone him to find out where he was. Apparently, he was just about to phone me. When he started work, we never heard him cough once.
2. Car problems or a flat tired.
3. Bad back.
4. Left halfway through the day to write something up.

Since the install we had to call Ian back (using the PMI workers guarantee) to fix the following:

Two leaks in the boiler cupboard.
Leaks underneath the tub.
Leaks underneath the vanity unit.
A rocking toilet (astounded that he thought we wouldn't notice that. The excuse given was because I didn't like silicon, he didn't silicon it in!).
Fix the broken toilet seat (apparently the toilet seat was a bad design that is why he hadn't screwed one of the hinges in properly).

We couldn't bear to have Ian in our home again and we found more leaks this September:

Another one underneath the vanity unit. The plumber we brought in told us Ian hadn't attached the tap properly.

The silicon around the tub was terrible and always covered in mould and leaking. Ian assured us it had been triple silicone and was completely bomb proof.

Turns out the tiling is a complete mess, and the bath has been installed incorrectly. Our feature wall tiles have about a 1 cm gap between the ceiling and first row of tiles. We had to put a bit of wood up there to cover it up.

Following research, we did online and talking to several bathroom fitters the ideal way to install a tub is as follows: The tub should have been installed first and then the tiles after (tiling down to the tub). The tub should have had silicon round the frame of it and then placed against the wall. Tiles should have been tiled down to the tub and then a rim of silicon applied round the tub. We now have to rip the tub out and do it again!

Even if Ian did not follow the ideal way, he tiled first and then put the tub against the tiles our new plumber asked us why had Ian not put silicon on the outside/frame of the tub before he attached it to the tiles and then silicon around the rim? A good question that we do not know the answer to. This way the tub would be watertight, and water would not drip underneath the silicon rim between the tub and tiles (like it is doing now).

I have not even mentioned how poor the plastering of the ceiling was. Fortunately, they acknowledged that and gave us a small refund.

They were also very untidy workers. Brooks sea salt crisp packets were left in the boiler cupboard. As well as lots of other rubbish. Fortunately, I spotted some tile spacers in our gutter before it rained or else the gutter would have got blocked. Our front garden was an absolute tip.

We were so sick of Ian being in our home and so tired of the install. When it was coming to an end Ian said he would not collect the rubbish from the install that he'd left in our front garden until we paid him in full.

PMI do advise/recommend that we check the install prior to paying but we are not experts in this area. How would we know for example that the vanity unit's tap has not been installed correctly or that the frame of the bath should be siliconed prior to attachment to wall or tiles or the proper way to install tiles or a bathtub? We trusted that PMI and Ian knew what they were doing, that Ian had been vetted by PMI and that the install would have been done to a high-quality standard.

We made a mistake and paid him because we just wanted our home back. PMI offered no advice or support on the matter. It took weeks for them to send the dispute process, and I had to chase them up. In the end we didn't raise a dispute because we did not have the energy and wanted to move on.

We have had no support from PMI. The first email I sent to complain about Ian I had to chase up several times. I sent another email this September and have not received even an acknowledgement.

Please do NOT use PMI or Ian. We would not recommend either.

Install took place in September 2023. Workers guarantee protected us until September 2024.

Ben and his team did a great job installing our kitchen. The work was completed on time and to a very high standard.

Thank you for recommending such a great fitter. The whole experience was so much better than I expected. I have a breathing problem, the fitter dusted and vacumed each day fully aware of my condition. The finished bathroom is beautiful. The quotation was well within my budget, no extra costs. Thank you.

Avoid at any costs. They had been recommended to us by Homebase and I am surprised that Homebase recommend them..we booked few months in advance,found fitter,accepted quote,paid deposit. Once you do that whole communication with fitter collapsed. He wanted us to use his trades for additional work such as plastering or electrical work but they were very very expensive. When it come closer to the project we pulled out as we were waiting 3 weeks for fitter to answer one simple question. We got deposit back. Please be careful . Maybe we were unlucky but it was bad experience and I don't want anyone to go through this stress especially when you plan everything in advance. We found another fitter a lot cheaper and he did fantastic job. I think protect my install gets all trades without checking quality of her work.

Please avoid the partnership Homebase-Protect My Install like the plague! It is a system carefully designed to dump all responsibility onto the customer in case something goes wrong. I've been living without a kitchen for nearly one month and everything went wrong. I am being submitted to an authentic torture. I was very close to handing my notice at work due to the levels of stress and only the understanding of my management prevented me to do so. I e-mailed Protect My Install to ask for help but they didn't even bother to reply or give me a call.
Please do not fall into this trap!

We've just had our new kitchen fitted and it was a pleasure to have Mr Mike Williams, very professional and so tidy, with great knowledge of all aspects of kitchen fitting, absolutely thrilled and so happy to have chosen him and Lloyd his helper, very satisfied with Homebase, Faith and Emily who help design our new kitchen did an excellent job.
Mr & Mrs Plumridge - Gosport

Rubbish, sent Kitchen designs in good time, Arranged a site visit with a local installer. Didnt turn up, wouldnt answer their phone, then cancelled the project citing 'Couldn't install in his time frame'