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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the taste of the products, with some describing them as delicious and satisfying, like creamy milkshakes. Several users also found the products effective for their intended purpose, such as meal replacements that keep them full or supplements that deliver described benefits. The packaging is often noted as professional and sturdy, with convenient features like well-placed serving spoons. However, some people were dissatisfied with the customer service, citing issues like unhelpful responses, difficulty with exchanges or refunds, and a lack of support when problems arise. There are also concerns about product quality, with some experiencing issues like chalky textures, products not blending well, or flavors being too sweet or unpleasant. Delivery problems are also mentioned, including missing items, damaged packages, and orders not arriving as expected.

What people talk about most

Product

People report ambiguous experiences with the product. Some customers praise the shakes for being filling,... See more

Quality

Consumers find quality to be ambiguous, with some praising products for great taste, good macros, and... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant issues, including... See more

Customer service

Customers had negative experiences with customer service. Many reviewers reported shocking and terrible... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with some... See more

Based on these reviews

Rated 3 out of 5 stars

Be aware they'll will not exchange your protein powder if you dont like the flavor. I love the strawberry & should of sticked with it. The white chocolate raspberry taste horrible like medicine, even... See more

Rated 3 out of 5 stars

Protein drinks taste delicious but they don't fill you up at all. They also cause alot of gas. Bad stomach. Night burn tablets don't work. Gave me horrendous nightmares!

Rated 2 out of 5 stars

i was really looking forward to trying this shake but the texture was chalky and didnt blend well no matter how long i mixed it

Rated 2 out of 5 stars

I purchased Strawberry before ans I really liked it. I just purchased Iced Capuccino and I was disappointed as it is too sweet. I even did 2 scoops only and it’s still the same. I tried to check if I... See more


Company details

  1. #71 of 80 best companies in Fitness and Nutrition Service
  2. #150 of 160 best companies in Vitamin and Supplements Store

Written by the company

Empower Women - Protein.com is a Women's Lifestyle Brand.


Contact info

3.0

Average

TrustScore 3 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After I experienced stomach pain from…

After I experienced stomach pain from the proteins they told me I can’t return the proteins which I think it’s a joke I paid $50 for the proteins that I can’t drink and they don’t offer refund
Terriblme experience

August 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Don’t work

I have taken a full bottle of 150 capsules and have not seen any visible difference in my skin tone. They do not work and are not worth the money. Plus they are not FDA approved, so I took these at my own risk.

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

Completely useless product

Tried the tanning pills and the bodyfat burner pills, with absolutely no effect whatsoever. I contacted the support team to request a refund and went around in circles with an AI bot. I requested contact with a human and she-bot said my case would be passed on for review. Still waiting, no refund, no tan, no weight loss. These products are a ripoff. Don’t waste your money!

July 1, 2025
Unprompted review
Protein.com logo

Reply from Protein.com

Hey Sam. Im sorry to hear about your bad experience. But this seems to be for a company in the UK and not US where we are based.

Rated 5 out of 5 stars

Delicious and filling!

I love the chocolate and strawberry flavours made just with water. I'm looking forward to trying all the other flavours. Never has 130 calories tasted so delicious and they keep your tummy as satisfied as having a full meal.
The shaker works very well too, but make sure it's closed properly or it's messy!

May 20, 2025
Unprompted review
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Rated 1 out of 5 stars

DON'T BUY THESE TABLETS!

I took the tanning tablets for 3 weeks, ended up with a really bad tummy, going to the toilet every 5 minutes, symptoms very similar to cystitis, extremely uncomfortable. I researched the ingredients of the tablets, and it said there was nothing in them to cause any of the symptoms I had, so having not took them for 2 days, I started taking them again, and after just 1 day the symptoms returned, so I've stopped now, and the symptoms have gone away....and I forgot to mention, I'm still as white as ever, they did not work...at all !! So, unfortunately I would absolutely not recommend buying these tablets! I really don't think they are safe!

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE OF PROTEIN.COM.AU tanning…

BEWARE OF PROTEIN.COM.AU tanning capsules- it's a scam! The capsules do NOT work and I've noticed they have pulled all their accounts from Social Media. No refunds unless you return the bottle unused which is non-sensical. After being scammed a couple of times purchasing on SM - that's it! No more. Why dont the SM companies do due diligence on these companies more often! Its criminal behaviour. :(

February 27, 2025
Unprompted review
Protein.com logo

Reply from Protein.com

Hey Julie hope everything is well.
Im sorry to hear about your bad experience, but I believe you have written to the wrong domain. It would be very appreciated if you could change it.

Best regards

Rated 1 out of 5 stars

Tanning tablets WASTE OF MONEY !!!

I bought 2 bottles of the tanning tablets I usually tan very easily so I thought they would be great.

Big mistake they did absolutely nothing !!!

Customer service is rubbish too, I contacted them to say nothing had happened and how dissappointed I was they said everyone reacts differently 🤷🏻 and I could return them provided they were in the same condition as what they were, I don't know how I could try them without using them so that's useless too. I won't be using these again or reccomending them to anyone. 👎👎

July 21, 2024
Unprompted review
Show reviews in all languages. (75 reviews)

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