Protos Car Rentals Reviews 31

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Car Rental Agency

Written by the company

Welcome to Protos, the premier car rental company in Crete. Our family-run business has been providing personalized, budget-friendly, and flexible services for over 30 years. Our name, derived from the Greek word for "The number one," reflects our commitment to putting our customers first. At Protos, we pride ourselves on being a modern business that refuses to follow inconvenient and standardized procedures that make your life harder. We understand that every customer is unique and that building a relationship with each of them is essential. We are dedicated to meeting our customers' individual requests and expectations, ensuring their satisfaction with every aspect of our service. Choose Protos for your car rental needs and experience personalized, budget-friendly, and flexible services from a family-run business that puts you first.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent car

Excellent car, excellent pickup at CHQ.
They welcomed via phone as soon as I touched down and thanked me fatter delivery.
The car was new, with car play and the price very competitive. I will rent from them again!

December 20, 2025
Unprompted review
Protos Car Rentals logo

Reply from Protos Car Rentals

Thank you for your review! It’s great to hear that the pickup at CHQ was smooth and the car met your expectations. We look forward to welcoming you back for your next rental!

Advertisement
Rated 5 out of 5 stars

Easy way of car rental

Easy way of car rental,
Quick process,
Uncomplicated,
Web-services required only a few data,
Friendly personnel,
Good price

November 6, 2025
Unprompted review
Protos Car Rentals logo

Reply from Protos Car Rentals

Thank you, Joannis, for summarizing your positive experience with us! We’d be happy to have you back on the island whenever you return!

Rated 5 out of 5 stars

Trustworthy Hire Company

The on line booking process was very easy. The car was delivered to our hotel on time and the Protos representative was friendly and efficient. The car was very nice and I had no problems with it, and again the process of returning the car was quick and straightforward. This was the second time I had hired a car from Protos and I will certainly use them again.

September 23, 2025
Unprompted review
Protos Car Rentals logo

Reply from Protos Car Rentals

Thank you for your review! It’s fantastic to have you back as a returning customer, and we’re thrilled that your second experience with Protos was just as smooth. We look forward to assisting you again on your next visit!

Rated 5 out of 5 stars

Had a smooth and stress-free experience…

Had a smooth and stress-free experience with Protos. The booking process was simple, the car was well-maintained, and pick-up/drop-off were quick and easy. The team was friendly and professional, which made the whole experience even better. Would definitely rent from them again when in Crete! Free bottle of water upon arrival would be a nice addition since it's very hot when you arrive in Crete.

August 25, 2025
Unprompted review
Protos Car Rentals logo

Reply from Protos Car Rentals

Thank you for your review, Samantha! We’re pleased to hear that the process from booking to drop-off was smooth and that our team contributed to a positive experience. We appreciate your suggestion about a bottle of water and will keep it in mind as we continue to improve our service.

Rated 5 out of 5 stars

I was very satisfied

I was very satisfied with the car rental service. I appreciate that despite my last-minute reservation, they provided me with a high-quality car that I was very happy with. I have been renting cars on the Greek islands for 8 years, and this was a car that I really had no fear of driving. Although my hotel was outside the location offered on the website, they brought it to my hotel for the same price after prior arrangement. Everything the company presents on the website is valid, including the price, type of insurance, and there were no hidden fees, as is sometimes the case. I wish your company and you personally all the best and thank you once again for your services.

August 5, 2025
Protos Car Rentals logo

Reply from Protos Car Rentals

Thank you for your detailed feedback, Martin! We’re glad your last-minute booking was handled efficiently and that the car met your expectations. We truly appreciate your warm wishes and look forward to welcoming you again in the future.

Advertisement
Rated 5 out of 5 stars

I can only recommend

I can only recommend. We had Toyota for 6 people, clean, reliable, fast and pleasant communication. Clear website and conditions.

July 28, 2025
Unprompted review
Protos Car Rentals logo

Reply from Protos Car Rentals

Thank you so much for your recommendation, Irena! We’re happy the Toyota worked perfectly for your group of six and that everything from booking to pick-up was smooth.

Show reviews in all languages. (31 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look