Don't walk away, run! Tried ordering a silver Army coin for my son, and after they took my order, got an email the next day saying after an internal review my order was being cancelled, say what??? In... See more
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#1 Top Choice for Bullion, online or anywhere else! Of the half dozen or so bullion dealers I have tried, Provident Metals is my favorite. I have placed 23 orders with Provident, while my second most... See more
Company replied
Bought Radom ASE's...all were spotted...emailed twice to customer service, even contacted owner, no response. Extremely poor customer service, either that or they didn't like my name. My last time bu... See more
They send packages under $1000 without signature. USPS lost my package. Provident customer service started a claim for me and then closed the claim and refused to refund or replace. I then got a lette... See more
Company details
Information provided by various external sources
Provident Metals offers investment grade products for the discerning collector as well as the new bullion stacker. Free shipping and compelling prices make Provident Metals the People's Bullion Dealer.
Contact info
15850 Dallas Parkway, 75248, Dallas TX
- (800) 313-3315
- help@providentmetals.com
- providentmetals.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I recieved 2 orders of random silver …
I recieved 2 orders of random silver zombucks. The 10 coins look great. I got 5 unique coins out of the set.
These guys are great
These guys are great. I like the fact that there is no minimum order amount as with most other companies. Their website is easy to use and order from and shipping is quick. I like these guys and you will too.
My first time to buy Silver
My first time to buy Silver. I had questions/concerns. My questions were anticipated and the answers already there at my fingertips. So, I ordered. Everything happened as promised. I will buy again from Provident.
Thanks! Benny
I have accounts with 5 online precious …
I have accounts with 5 online precious metals dealers and I've used all of them but Provident Metals is pretty much my go to dealer for everything unless I'm buying less than the $99 free minimum shipping that they offer whereas then i go to my other Texas friends. Provident has good prices, great quality and fast delivery. I haven't sold to Provident yet but I'm looking forward to the day when my silver gains enough to sell it woohoo high ho silver!! I'll give a review when that time comes.
But get out the calculator and shop around and tally up some prices and I'm sure you'll become a Provident Metals customer.
Never had any issues with Provident!
Fast shipping, easy payment options, accurate order filling, and excellent packing. I have tried other PM sites and keep coming back to Provident.
100% Perfect Service
Once again, Provident Metals delivers 100% perfect, customer service experience.
Always, both a privilege and pleasure, doing business with you folks.
Bill in Tennessee
Excellent service and delivery time.
was pleased with my order
was pleased with my order, will make future orders with Provident Metals
Have bought from them for years
Have bought from them for years. Always satisfied and recommended them to others.
payment option
everything went ok ,my only problem was I paid by credit card where I did not get the cash discount credit card you get approved right away you get your coins around 5 business days to get the cash discount it would take around 10 business days. my question is you get approved right away with the credit card you should get the cash discount
Got a new roll
Got a new roll, unopened of kangaroos. Pleased with the packing, especially not using provident metals as their shipping name. It was provident machines. Hell yeah! Gotta love my heavy graphics cards.
Easy to navigate their web page and …
Easy to navigate their web page and always on time and accurate with the orders i place. And love the free delivery with orders over $99.
My experience with them is alright
My experience with them is alright. However 1 thing they may want to improve on is differant packaging for certain items. Some rounds comes with a "certificate" that goes with it and sometimes it could bend or maybe get damage while trying to cut open the tight packaging.
Very happy customer!
Provident's website is slick and transparent. Communication was immediate and the delivery came ahead of schedule. Would definitely use again/recommend to a friend! In fact, I already have!
10% Fee to Return for Underweight, Damaged Bullion
Sold me underweight and damaged bullion. When I asked to return it for store credit they said I'd have to pay for shipping myself and they would charge me a 10% restocking fee. Isn't selling underweight bullion mail fraud?
I have no ideas where improvement might …
I have no ideas where improvement might be delivered, but there is always room for improvement. I suppose one area all precious metal online dealers can improve is signed delivery. For those of us who work during normal delivery hours and have a locked package box that the USPS uses, we have the option of using that in place of a signature.
I ordered a small amount of silver for …
I ordered a small amount of silver for a birthday present and it was delivered on time and on her birthday! HAPPY
Great service with no hassle
Great service with no hassle. I'll definitely be buying more. Thanks for a great experience.
Good company!
All of my purchases with Provident have went perfectly.
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