ProWare Kitchen Reviews 

637
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the kitchen products offer fantastic value and are exceptionally well-made for everyday cooking tasks. Many people are thrilled with how easy the pots and pans are to clean and maintain over long periods of use. Shoppers also note the prompt shipping and attentive communication provided by staff before and after making a purchase. Some reviewers were not happy with delivery delays or heavy product weights that made handling difficult for certain individuals. A few buyers also expressed disappointment regarding specific quality issues or higher prices compared to alternative online shopping platforms.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with the outstanding cookware and... See more

Quality

Users describe positive interactions with quality, expressing deep appreciation for the outstanding build,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived quickly... See more

Service

People report positive experiences with service, frequently praising prompt responses, rapid delivery, and... See more

Order

Reviewers highlight positive aspects of order process, expressing delight with the three-pan set, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a set of pans with features I needed (such as a helper handle). They were beautiful, very solid and seemed very good quality. Unfortunately they were so heavy with that it wasn't possible for... See more

Rated 5 out of 5 stars

We ordered two copper bottomed frying pans but, unfortunately, received incorrect ones. On contacting Proware they immediately sent the correct ones out on a next day delivery. I returned the incorre... See more

Rated 5 out of 5 stars

The quality of the stainless steel tri ply cookware is already known to me, owning some smaller pans. This order of larger pans was handled brilliantly through the website. Very fast despatch and wel... See more

Rated 5 out of 5 stars

I have already shopped with ProWare before but on this shopping ‘trip’ I wanted to buy a replacement lid for one of my existing 18cm saucepans and on the ProWare website I could only see 24cm spare li... See more


Company details

  1. Kitchen Supply Store

Information provided by various external sources

We are a family owned and run business with years of experience in the kitchenware industry. The ProWare ranges are carefully designed and engineered in Sheffield to the highest standards. We pride ourselves on producing beautiful and professional quality cookware that will last a lifetime.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(637)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service…

First time shopping with Proware - called customer service with a query prior to ordering, call was answered promptly by a friendly operator who dealt with the issue immediately. This made a really nice change from the usual automated phone lines and was very much appreciated.

February 11, 2025
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Reply from ProWare Kitchen

Thank you Angie, really glad the team were able to help you over the phone and we also like to chat too! We hope you enjoy using your purchase.
Many thanks,
ProWare

Rated 5 out of 5 stars

Beautiful cookware, great service

Top class cookware, always great service, fast, reliable delivery , what's not to love, thank you.

March 22, 2025
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Reply from ProWare Kitchen

Thank you for leaving us a review, it is much appreciated by the team. We are really happy you were pleased with the cookware and service. Enjoy!
Many thanks,
ProWare

Rated 5 out of 5 stars

Great product efficient service

Ease of use of website, sufficient information and images to enable me to make an informed choice. The delivery was timely, an efficient service with updated information from purchase to delivery. All this and a fabulous well priced product

March 21, 2025
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Reply from ProWare Kitchen

Thank you for ordering with us Mike, we're so pleased you found the whole process from ordering to delivery easy. We hope you enjoy using your cookware. Many thanks,
ProWare

Rated 5 out of 5 stars

The saucepans are excellent and the…

The saucepans are excellent and the service and delivery also.

January 26, 2025
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Reply from ProWare Kitchen

Thank you for ordering with us Linda, we're really pleased you are happy with your order and the service you received.
Many thanks,
ProWare

Rated 5 out of 5 stars

Pots excellent quality.

Pots arrived very quickly and well packaged. They are exactly as described and appear to be of high quality. Only time will tell but I have similar copper based pots which I got as a wedding present over 50 years ago and am still using. In that time I have gone through many non stick pots.

February 4, 2025
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Reply from ProWare Kitchen

Thank you for ordering with us, we're really glad you are happy with the quality of the pans and we hope you enjoy using them.
Many thanks,
ProWare

Rated 5 out of 5 stars

The Saucepans arrived very quickly but…

The Saucepans arrived very quickly but they are a present but do look very well constructed and of a good quality, well packed and very happy with purchase

February 4, 2025
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Reply from ProWare Kitchen

Thank you for ordering with us Sandra, we hope the present is well received.
Many thanks,
ProWare

Rated 5 out of 5 stars

Extremely happy with my purchase…

Extremely happy with my recent purchase of the stainless steel tri-ply set of 3 saucepans, chefs pan with lid, roasting pan and 28cm frying pan for our new induction hob. Not only does the set look great, the quality is brilliant and they all come up like new after being in the dishwasher. Very helpful and knowledgeable staff and quick delivery which was well packaged. Great local business which I would highly recommend.

December 6, 2024
Unprompted review
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Reply from ProWare Kitchen

Thank you for ordering with us Danielle. We are so pleased you are happy with your new stainless steel tri-ply cookware. Glad the team could help and you were happy with the service.
Many thanks,
ProWare

Rated 1 out of 5 stars

Dents and bent handles.

Delivered with dents at edge of base, and bent handle on one side.
Reached out, got told it’s normal in manufacture for the handles to be bent!
No thanks.
Return.

January 30, 2025
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Reply from ProWare Kitchen

Thank you for your feedback on the steamer Michael, we will pass this along to the team. Happy to refund as discussed.
Many thanks,
ProWare

Rated 5 out of 5 stars

Good quality pan set

Good quality pan set, well built. Should last a good few years. Fast hassle free delivery.
A+++++

January 6, 2025
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Reply from ProWare Kitchen

Thanks for ordering with us, we're really pleased you are happy with your order and the delivery.
Many thanks,
ProWare

Rated 5 out of 5 stars

Decided to ditch my toxic non-stick pans

Decided to ditch my toxic, non-stick pans and after doing s lot of research I picked Proware - many people recommended the brand and they have a tri-ply collection. Bought a couple of tri-ply pans/frying pans. Used them 3 times so far but they seem really good. Only downside is they are quite heavy, but I guess that’s normal? These are my first stainless steel pans so I can’t really compare them, but I’m very happy with them and I would buy from them again.

January 29, 2025
Unprompted review
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Reply from ProWare Kitchen

Thank you for ordering with us, we love that you did your research before ordering. Yes our tri-ply pans are on the heavy side due to the gauge of the material used which will be similar when compared with other tri-ply pans of the same quality. We hope you enjoy using them.
Many thanks,
ProWare

Rated 5 out of 5 stars

Great pans

Very helpful on the phone. Pans arrived in a lovely box. Fast delivery. Very good quality 3 ply Stainless pans. Did upgrade to non stick on the frying pan though. I would recommend this company. If I need anything else I will not look else where.

January 2, 2025
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Reply from ProWare Kitchen

Thanks for ordering with us Dean. Really glad the team could help on the phone and that you're happy with your order.
Many thanks,
ProWare

Rated 5 out of 5 stars

Roasting pan - excellent!

I bought the roasting pan mainly because of good reviews and the company being Sheffield based. I was subsequently disappointed to find it was made in China - not mentioned on Amazon. The company, when asked, assured me they had worked with a relatively small Chinese company for years because of the quality of their products. I prefer to buy UK where possible, but as I'd already purchased I kept the roasting pan. It's heavy, robust, and very shiny. Roast potatoes are done to absolute perfection, and don't stick to the pan surface like most other pans I've had. Yes, it's expensive, in my opinion, but that probably reflects the quality of the pan. Very happy with it so far. Would recommend.

Update some months on: Very happy with the quality of this pan. Potatoes roast beautifully and brown on the bottom as well as top and don't stick to the pan. Meat roasts beautifully. Planning to buy one for my daughter.

December 13, 2024
Unprompted review
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Reply from ProWare Kitchen

Thank you for leaving us a review Helen, really glad you have had the time to use the roasting pan and are still enjoying using it.
Many thanks,
ProWare

Rated 5 out of 5 stars

Great pans and service

Bought two great pans, wasn’t happy with the size of one (my fault for getting the points of measurement wrong) and ProWare were quick to respond to my query and replacing with a different pan. Would use again

January 2, 2025
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Reply from ProWare Kitchen

Thank you for leaving a review it is much appreciated. Really pleased the team could help with the pan size change.
Many thanks,
ProWare

Rated 5 out of 5 stars

Great cookware

Great cookware, well packaged and sent out the next day. What more could you want.

January 2, 2025
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Reply from ProWare Kitchen

Thank you for ordering with us Phil, really glad you were happy with the service you received.
Many thanks,
ProWare

Rated 5 out of 5 stars

Shipped quickly despite christmas…

Shipped quickly despite christmas perios, lovely pans that stack fantastically.

December 28, 2024
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Reply from ProWare Kitchen

Thanks for ordering with us Rob. We love how the pans stack too!
Many thanks,
ProWare

Rated 5 out of 5 stars

my review

goods as described delivery as promised good service all round

January 15, 2025
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Reply from ProWare Kitchen

Thank you Richard, we're really pleased you are happy with your order and the service you received.
Many thanks,
ProWare

Rated 4 out of 5 stars

24" Chefs Pan

24" Chefs Pan - Always room for improvement - Great product, a bit pricy but will hopefully perform/last like other ProWare pans we have.

How about a smaller - (20/21") version next?

January 13, 2025
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Reply from ProWare Kitchen

Thank you for leaving a review Michael it is much appreciated and we will definitely take it into consideration.
Many thanks,
ProWare

Rated 5 out of 5 stars

Lovely sauté pan

Lovely sauté pan. Fantastic quality. It was an efficient service. I would use them again.

January 12, 2025
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Reply from ProWare Kitchen

Thanks for ordering with us Seth, we hope you enjoy cooking in the Sauté pan.
Many thanks,
Rachel

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