Proximus Reviews 

The most impatient, low intelligence helpdesk! The chat function is basically a joke, I explained my problem over and over just for them to change the chat guy and for him to ask what the problem is from the beginning! As if we didn’t go through all the levels with the one before him. I called the helpdesk after that and the guy on the line was even worse! He wouldn’t listen and repeatedly saying the same things without understanding me. At the same time threatening me to hangup and how he can’t help if I don’t understand him and wishing me a nice day! At the end I explained the issue again, he finally realised what I was saying, decided that to he unhelpful and with no explanation just connected me to another college! whom then asked me to repeat the problem again!!!
She listened and showed to be more helpful than him! It is fixed now but they wasted 2 hours of my time for something that could’ve been solved by someone in 5minutes!

Absolutely terrible service. Getting help from Proximus is like running in circles: slow, unhelpful, and frustrating at every step. You get bounced around, contradictory information, and in the end — no solution.

Their communication is a mess, support is unresponsive, and even the simplest requests become endless back-and-forth with no clear answer. I’ve wasted so much time trying to resolve what should have been a straightforward issue.

Honestly, one of the worst customer experiences I’ve had with a telecom provider. I would not recommend Proximus to anyone.

from closing the chat, to suggest weird technical solutions...not closing the account...everything to show poor customer service

The customer support is impossible to reach. I'm lagging often and their services are very bad, I'm already changing but I don't recommend anyone to use them

The Internet sometimes appears and sometimes disappears for a long time. I am writing this review via mobile Internet. Do I need to say anything else ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

Terrible Customer Service – No Reminders, Only Threats

I’m extremely disappointed with how Proximus handles its customers. I officially terminated my contract and returned all equipment on 31 May 2025 at one of their shops. I specifically asked if anything was outstanding, and was told everything was settled.

Then out of nowhere,no reminder emails, no follow-up messages, just a sudden letter threatening collection agencies, interest fees, and extra costs for an alleged unpaid invoice of €123.99. No email communication, no call, not even a proper explanation. Just a letter and a cold warning.

Their customer service is also nearly impossible to reach,you can’t even email them directly, only the chat system. When you try to get answers, you’re bounced around or ignored.

This whole situation is unprofessional, stressful, and completely avoidable if they just communicated properly.
I would not recommend Proximus to anyone, even when you leave the company correctly, they still manage to mess it up.

Really disappointed with Proximus right now. When I signed up for Fiber, there was a promo for 3 months free. I couldn’t complete the order online (because I wasn’t sure if my apartment had internet set up before), so I called their customer service. The person on the phone confirmed I’d still get the promo, even though the confirmation email would say otherwise. They told me to just ignore the email and that the invoice would be corrected.
Fast forward, I’ve now received a €115 bill for May and June, no promo applied at all. And when I contacted them, they just told me I got what was in the email and to accept it. Honestly feels like I was scammed.

My attempts to get Fibre Optic have been going on since 2018 and despite hours spent on the phone chasing, it is STILL not connected.
The main cable went in several years ago.The extension into my building which was supposed to happen at the same time did not. It was shown on a plan that I signed off after a visit by technical staff.
Every time a technician turns up I'm told they can't connect me because the intermediary cable isn't there.
"Don't worry" they say "not a difficult job". But still no one turns up to connect.
On Friday Proximus sent an email saying the work would be done on 23 July (this year!!!) and I don't need to be here. But I do because they cannot access the corridor where the cable is to be connected unless I'm here. And they cannot place the units on the walls unless they are in our private courtyard.
I have spoken to no less than 20 people at the Service Clientele. It's complete joke.

No internet since 07/05. No explanations, nothing. Everyday we tell the story again and again, to an helpdesk which is absolutely useless. they promise phone calls as follow up, which never materialize. RUN FROM PROXIMUS

I bought a SIM card from Proximus that never activated properly. I barely used it, but was still charged a large amount. After contacting customer service, I paid what they told me was the full balance and cancelled the subscription, which was confirmed.

Later, I was shocked to receive a debt collection notice for a small unpaid amount I was never informed about. That hidden charge turned into penalties and legal threats, bringing my total loss to over €225 for a service I hardly used.

If I had been told there was still something left to pay, I would have done so immediately. Instead, I was left dealing with unnecessary stress, poor communication, and a sense of being misled.

As an international student, this experience was frustrating, costly, and disappointing. I cannot recommend Proximus based on this.

It is a disaster and nobody cares. The board of directors ( raad van bestuur) are a bunch of greedy obsolete politicians cashing in but not really doing anything. The company was valued at 15 B and now it is 2 B says enough. Customer service is bad and outsourced no supervisors available. The products they offer don’t function properly , old poor quality modems, tv boxes and boosters that don’t accept wireless printing , where WiFi is lost several times a day , wireless headphones cause disruption and tv programs language switching to original language is not possible or switched to French ( maybe as their ex CEO was French). They have a monopoly and dictate the price setting as the most expensive in Europe but without good customer service and help. The old Belgacom structures are present and there is no clear plan for the future!
We are now taking them to court for misleading the customer, failing to implement proper procedures to protect the customer and create a functioning product and for abusing the market domination and taking advantage of their monopoly. If you get a scarlet number your invoice comes from proximus.

Please be aware, they will automatically change your subscription plan to the most expensive rate so you end up paying more than expected, they usually target elder people that are not aware of their surroundings and most of them only figure the changes when the bill hits. Please double check your current subscription plan because they change this without your consent over and over!!

Dangerous driving. I encountered an incredibly dangerous driver, driving a Proximus van today. I tried contacting the company to let them know but it's extremely difficult to get in touch with them if you are not a customer. For a company that says it participates in several safety and security programs, they should be easier to get in touch with on such matters.

Could not get through to customer support after trying multiple times! And the network speed is always super slow

Poor customer service. Fiber at a premium price functions poorly… and the technical service is inept

Worse than 1 star!

Honestly, they don't deserve even a start, the customer support is unqualified, disrespectful and the company is disastrous. Sending technicians 5 times to the same place hoping for a cable to magically appear. I'm not sure how they aren't sued yet for sending invoices providing no service that you have to hop through hoops in order to cancel.

It is simply hard to describe how bad this company is.

Application et sit non fonctionnel très peu de data par rapport a ses concurrents et 4g d’après data inefficace

Have received 2 installation dates for wifi at our home over the past 2 weeks without them actually coming or communicating with us. We have to sit and wait an entire day for them and nothing...All the phone assistants do is make another appointment for a week in the future. Let's trust 3rd times the charm! PLEASE CHANGE YOUR INSTALLERS!