Proximus Reviews 

This isn’t a company but a criminal organisation they only want your money for bad service and general bad product they don’t have fiber everywhere but sell there services as if they did. There are other providers that give better product for the same buck..

Perhaps the worst customer srrvice I have ever come across. Just spoke to a cutomer service agent called ASHRAF who literally told me he has no clue of how to solve my problems and that i should wait and stop calling. Proximus should be ashamed.

I know that Internet in Belgium is probably the worst and expensive internet of Europe...but Proximus is true shameful! Around 2 months ago I requested a new subscription to proximus, I waited a second technician because my home probably was not well linked but, at the first activation when I check the line speed (really really low and unstable: with ethernet cable connected to the modem: 11.6Mbs download and 1Mbps upload ) I decided to cancel especially because calling the Proximus call center agent told me that on my zone proximus is very bad and he himself admitted that they should have been much more transparent with me. Anyway I cancelled the subscription.End of tragic ridiculous story: Yesterday I receiving even a bill of around 65 eur to pay for the "installation" :D

Probably one of the poorest service there is. There is no words to describe it (classy remote, slow internet, poor customer service, etc.). They just updated the web interface for customer and it's incredibly appalling (not even the possibility to find my invoices anymore). Links in emails are not working.... It's incredible how bad the general service of Proximus is, and always has been.

Worst customer support on the planet! All the other terrible reviews are absolutely correct. Even as a Business customer (you are supposed to have priority support Ha Ha Ha Ha) there is no way to get in touch with them (unless you have a couple of days to spare waiting on the line to speak with an "agent". To add insult to injury, you can send them a request to call you when they are available (i.e. when they are not having lunch, sleeping etc.), then indeed their system calls you ONLY TO HAVE YOU WAITING AGAIN FOR HOURS! The most incredible thing of all is that they are aware of these reviews and they do ABSOLUTELY NOTHING to correct the situation. Your best bet is to go directly to a Proximus shop (where of course you will still have to wait) but at least there is a chance you might actually get something done. And in case you are wondering why I am not switching to another provider it is because they offer an English speaking customer support service (which of course is useless). So I will change after all.

Proximus is the worst telco company I have experienced in Europe so far. It's been six days that I am without internet due to a technical issue in their side. I have called them multiple times and I had to re-explain the issue every time because they don't open tickets explaining costumer's requests. I was told that the second line of support would have contacted me for the technical issue I am experiencing but it's been 3 days and they did not reach out. Meanwhile I'm paying 25 euros per month for internet without still having it.

Don’t respect clients time. Poor customer service!

Terrible service. Their system is extremely messy and somehow they manage to shut down my service religiously every 6 days.

After a call they book a visit (which they not always show up) a technician comes, updates the serial number of the ONT in their system and the internet comes back seconds later, only for 6 days later to drop again.

They have no idea what is happening and this has been on going for over one month.

General review:

If it works = Great service, 100% uptime.
If it doesn't = Good luck, they will never fix your issue

Worst company that I have ever dealt with in my entire life. They schedule Internet installations, to which they never show up, they waste your time and money for nothing! Dreadful customer service also. Had to change to Telenet, and having no problems ever since.
DO NOT CHOOSE PROXIMUS. EVER.

Outsourced customer service that hang up on you on the phone when they can’t answer your request, I’ve never seen such an awful way of treating customers ! I would be glad to see a new comer on the market to bring a needed competition that might push them to upgrade their service.

Horrible customer experience. The girl that answered was very rude and talked in a very condescending way. Why are they getting paid to treat customers this way?

Proximus takes the money and doesn't provide the services.
When I stayed in Spain for 4 months for my maternity leave in 2018, Proximus disconnected my internet. They continued charging me all the 4 months. When I came back, it took me quite a lot of time and phone calls to Proximus until they admitted they had disconnected the Internet in my place for lack of use, and reconnected it. No money reimbursed or excuses, of course.
I didn't use my Proximus TV for a while at the end of 2022. As a result in January 2023, the TV was not working. Again, several phone calls to Proximus to get to information that Proximus had disconnected my TV for lack of use, while Proximus continued charging me for the TV.
Again, no excuses and no reimbursement.
On top of this, on 2nd February (yesterday) I had no minutes left on my mobile phone. I checked my mobile: impossible, I have 120 minutes each month, and my only call had been one of 20 minutes on 1 February. I contacted the client service. Most unhelpful and unfriendly. They said they don't have access to the data of my conversations and cannot help me. I have no access either because the application my Proximus does not work. Proximus cannot tell me when the application Myproximus will start working again. So now, they are charging me for my mobile phone and I cannot make phone calls.
I am beyond fed up. I know already that there will be no reimbursement and no excuses.
Proximus has no shame. They steal and just give it no importance. The longer they can prolong the situation, the more they earn.
Just trusting that clients do not have the money and the time to take them to Court.
Perhaps with me they got it wrong? Perhaps I got to the point where I will take the time and the energy. And so we should all do.
If you are interested in a joint complain, I will be opening a thread on this probably through facebook

Very rude and unprofessional staff.
Wifi is straight up bad, it j
keeps lagging but for an expensive price.
They forgot to send me an email they claim they sent, even though i got no information whatsoever.
I suggest you find another provider, like I will.

Hello! The Proximus service is the best because:
1.I have internet on fiber with all equipment that was released this year+I have a lot of mbps speed for download and upload(600d and 200u mbps)
2.The tehnician came very fast on the day of the installation and was very experienced!
3.On 2 mobiles I have very fast internet with Proximus sim cards!

Simply the worst service I 've ever had. Their technician was supposed to arrive to install fiber internet and they never did. The next appointment they did come and messed up the installation (you only had one job!)... Then the next one to fix the error of the previous one never arrived... ANd the next one without noticing me he switched the date of the appointment and came to fix it when I was not in the country and reported he fixed the issue, even if he didnt! And so now it's been almost two months with no internet but they told me I have to keep paying the subscription otherwise they will terminate the line...
Very well done Proximus, you really tried your best to reach the lowest point of customer satisfaction.

I was warned to avoid this company, which I ignored. Only to find out that this is in fact the single worst company possible, dealing with them is pure psychological torture. I was supposed to have my internet installed last Friday. I took a day off work, sitting at home as per instructed 8am - 17h, nobody came. Turns out they made a mistake, and then they disappeared. After 5 phone calls, 10+ attempts on chat, I have now no appointment, no internet, no information. Their customer service is a disaster.

Called to ask about my billing date and to confirm it was correctly changed (was billed in the old date this month) and to ask why my app keeos crashing while trying to use it. Customer service agent put me on hold (without warning).... Took me off hold, put me back on hold, took me off, put me on, took me off... And promptly hung up, with no warning either.

10 minutes for nothing, and i still do not have the answer I'm looking for

There is no internet connection and they told me that It will comes back for an hour, but 7 hours has passed and still no connection

Internet went out Saturday, so Sunday I spent 67 on chat hold waiting for a real person. I had to stop that eternal wait, so I tried again Monday. One hour later I gave up. On Tuesday I went to the tge Proximus retail store in Pelt and they gave me a tech service number to call. I did that, was on hold for about 20 minutes and after the rep answered the call, I gave my problem and the line went dead… she’d hung up on me! Today (9/11/2022) Wednesday, I’ve been told the issue was countrywide and that it would be fixed by 17:00. What a big lie! If I could give them a negative 5 stars, I would. These people don’t give a whit!!!! Going to change to Telenet tomorrow

Terrible, 'the average waiting time is 5 minutes'. You can multiply that by 10 at least. And then when you finally have someone on the chat, they simply say they can't help you. Worst thing is that I checked something with them upfront before going abroad and now it doesn't seem to be true and they just brush me of.