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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be average, with some appreciating the fair pricing and the overall performance and stability of the proxies for tasks like market research or basic automation. Reviewers often highlighted the responsiveness and helpfulness of the customer support, with some specific agents being praised for their technical assistance and problem-solving skills. However, some people were dissatisfied with the website, describing the dashboard as buggy and noting delays in bandwidth usage graphs. A significant number of customers also reported negative experiences with refunds, stating that the company has a strict no-refund policy even when services were not working or were unusable. Additionally, some reviewers found the customer support unhelpful, slow to respond, or even rude, especially when dealing with issues like non-functional proxies or requests for replacements.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express extreme disappointment, citing issues... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported negative encounters,... See more

Website

People report negative experiences with the website. Many consumers express disappointment with misleading... See more

Refund

Consumers express significant dissatisfaction regarding refunds. Many reviewers report that the company... See more

Price

Reviewers mention ambiguous feedback about price. Many customers find the pricing fair, affordable, and a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The web dashboard can be quite buggy. Sometimes it fails to generate the proxy list export on the first click, and I have to refresh the page a few times. Once the proxies are actually loaded into my... See more

Rated 3 out of 5 stars

The datacenter IPs get flagged pretty fast on major websites like Google or Amazon. You definitely need to buy their residential proxies if you want to bypass strict anti-bot systems. Average service... See more

Rated 4 out of 5 stars

Use their service from last 6 month. Use their residential and mobile services. Use it for tiktok and its working properly.

Rated 4 out of 5 stars

I’m impressed with Proxy-Cheap.com’s performance and support. Whether for market research or other online tasks, the proxies work seamlessly. Their customer service is responsive and helpful, making... See more


Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service
  3. VPN Service

Written by the company

At Proxy-Cheap.com we offer enterprise-level proxies for novices and professionals. We provide affordable solutions for our customers to obtain data and circumvent restrictions while operating at scale. Our solutions serve customers from data scraping to market research and other industries.


Contact info

3.4

Average

TrustScore 3.5 out of 5

791 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Smooth onboarding process

Smooth onboarding process. I paid with crypto, the payment was confirmed quickly, and my dashboard was ready to go in minutes. The UI is very clean and easy to navigate even for beginners.

April 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Very affordable pricing without…

Very affordable pricing without compromising on quality. I bought their IPv6 datacenter proxies just to test them out, and the speeds blew me away. Great for tasks that don't require heavy residential IPs.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I use their 5G mobile proxies for…

I use their 5G mobile proxies for social media account management. Since switching to Proxy-Cheap, my accounts have been completely safe with zero action blocks. The IP rotation works flawlessly. Definitely worth the price.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Customer support is top-notch

Customer support is top-notch! I had a slight issue with IP whitelisting on my server, opened a ticket, and Alex got back to me within 15 minutes with the exact solution. Proxies are fast and stable. 10/10 service.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Proxy-cheap for about…

I’ve been using Proxy-cheap for about four months now, and the stability is what stands out the most. I mainly use their residential proxies for data scraping, and the connection rarely drops. For the price point, the performance is honestly better than some of the more expensive providers I’ve tried in the past. Definitely a solid choice if you're on a budget but need consistency.

December 2, 2025
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Rated 1 out of 5 stars

This is not just bad service — this is a scam.

I am extremely disappointed with this service. They are selling low-quality, spammy, and abusive proxies/IPs. When I reached out to their support team requesting a replacement, they flatly refused. I then requested a refund or withdrawal of my remaining account balance, as I no longer wished to continue using their service — only to be told that making such a request would result in the termination of my account along with all active proxies.

This is completely unacceptable. How can a company penalize a customer simply for asking to retrieve their own money?

Let that sink in. They are essentially holding your money hostage and punishing you for daring to ask for it back. This is not just bad service — this is a scam. Stay far, far away from these people. They do not deserve a single penny of your hard-earned money."

April 1, 2026
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Rated 1 out of 5 stars

No one should buy a proxy from here…

No one should buy a proxy from here proxy cheap. Their fraud score is very high 70+. All their IPs are in the blacklist. They say they are residential IPs. But they are data center. If you ask for refund, they are buffaloes and do not give refunds.

All ips data center

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

It is painful to even give the 1 star

It is painful to even give the 1 star. I wish I could give zero. I purchased ISP proxy only to end up with Datacenter. The customer care are useless and do not answer the questions. This company is a SCAM. Save your money and time by avoiding them. Here is their response:
You keep avoiding this question: Why does maxmind your "trusted" partner show my proxy connection as corporate, yet it should be isp
and Eric

and Eric says:
It would be the same explanation, sir; they sometimes flag large IPs as corporate.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

tay away! Terrible service and non-existent support

I only give this 1 stare because there is no less words cannot describe how poor this service is. The experience has been a nightmare from start to finish. Instead of providing solutions, their customer support only adds more complications. I encountered a major issue with the IP I purchased and requested a replacement only two hours after starting the service—with a full month still remaining on my subscription. Despite the clear technical issues, they flatly refused to change it or help in any way. strongly advise anyone considering 'Cheap Proxy' to look elsewhere. Do not waste your money or your time on this. Save yourself the headache and warn others not to get involved with such an unprofessional provider

March 24, 2026
Unprompted review
Rated 2 out of 5 stars

Slow proxies

Slow proxies, that some times work and some time dont. the price is fair, however this wasn't the quality I needed for my purposes

March 12, 2026
Unprompted review
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Rated 1 out of 5 stars

中文描述存在技术误导(带宽与流量混淆)Misleading Chinese Translation (Bandwidth vs Data Confusion)

【中文】

网站中文描述存在明显技术误导。

页面写的是“带宽 1G”,但在网络术语中,“带宽”指的是速度(Mbps),而不是流量(GB)。实际购买后才发现,这里的“1G”指的是“1GB流量”,而不是带宽。

这种翻译在技术上是错误的,也极易误导用户,尤其是非英语用户,会直接影响购买决策。

我正是因为这个错误描述而购买了错误的套餐。

联系客服后,对方以“已使用服务”为由拒绝处理,并且在我指出“带宽与流量术语错误”后,停止回复。

如果你依赖中文页面,请务必谨慎。

【English】

The Chinese version of the website contains misleading technical terminology.

It states "Bandwidth 1G", but in networking terms, "bandwidth" refers to speed (Mbps), not data usage. In reality, the plan is limited to 1GB of data, which is completely different.

This incorrect translation is technically inaccurate and highly misleading, especially for non-English users. It directly affected my purchasing decision and caused me to buy the wrong plan.

After contacting support, they refused to provide any solution, citing "used service", and stopped responding when I pointed out the terminology issue.

Be cautious if you rely on localized (non-English) descriptions.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

I requested for refund because their proxy didn't work . They said they will refund my funds after 14 but I am yet to receive the refund a month later.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using ProxyCheap for quite a…

I’ve been using ProxyCheap for quite a while now, mainly for data scraping. Before this, I tried a few other proxy providers, but their speeds were often very slow. With ProxyCheap, the connection speed has been much better and more stable for my work. So far my experience has been very positive, and I’d easily rate their service 5 stars.

October 29, 2025
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Rated 1 out of 5 stars

WARNING

WARNING: Proxy-Cheap "Static ISP" is a scam for streaming (Flagged IPs & No Support)

I paid a premium price for a Static Residential ISP SOCKS5 proxy from Proxy-Cheap, specifically to access services that require clean IPs. Here is the reality of their service:

Polluted IP Pool: The IP assigned to me (Comcast) was already heavily flagged. Checking it on ip-api.com reveals the "org" is hardcoded as "Treochoy9" instead of "Comcast Cable Communications". This means their IPs are heavily recycled and instantly detected as a proxy pool by any basic Risk Control system.

Zero Customer Service: When I provided the technical proof that the IP was already polluted BEFORE I even used it, support refused to rotate or replace the IP. They blindly hid behind their "No refund/exchange after data usage" policy, completely ignoring that they delivered a fundamentally broken product.

False Advertising: They sell these as clean residential IPs, but they are just abused datacenter-style pools masking as residential.

Do NOT waste your money here if you need clean IPs for TikTok, Netflix, or any modern platform. You will be assigned a blacklisted IP and they will refuse to help you.

February 26, 2026
Unprompted review

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