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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be average, with some appreciating the fair pricing and the overall performance and stability of the proxies for tasks like market research or basic automation. Reviewers often highlighted the responsiveness and helpfulness of the customer support, with some specific agents being praised for their technical assistance and problem-solving skills. However, some people were dissatisfied with the website, describing the dashboard as buggy and noting delays in bandwidth usage graphs. A significant number of customers also reported negative experiences with refunds, stating that the company has a strict no-refund policy even when services were not working or were unusable. Additionally, some reviewers found the customer support unhelpful, slow to respond, or even rude, especially when dealing with issues like non-functional proxies or requests for replacements.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express extreme disappointment, citing issues... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported negative encounters,... See more

Website

People report negative experiences with the website. Many consumers express disappointment with misleading... See more

Refund

Consumers express significant dissatisfaction regarding refunds. Many reviewers report that the company... See more

Price

Reviewers mention ambiguous feedback about price. Many customers find the pricing fair, affordable, and a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The web dashboard can be quite buggy. Sometimes it fails to generate the proxy list export on the first click, and I have to refresh the page a few times. Once the proxies are actually loaded into my... See more

Rated 3 out of 5 stars

The datacenter IPs get flagged pretty fast on major websites like Google or Amazon. You definitely need to buy their residential proxies if you want to bypass strict anti-bot systems. Average service... See more

Rated 4 out of 5 stars

Use their service from last 6 month. Use their residential and mobile services. Use it for tiktok and its working properly.

Rated 4 out of 5 stars

I’m impressed with Proxy-Cheap.com’s performance and support. Whether for market research or other online tasks, the proxies work seamlessly. Their customer service is responsive and helpful, making... See more


Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service
  3. VPN Service

Written by the company

At Proxy-Cheap.com we offer enterprise-level proxies for novices and professionals. We provide affordable solutions for our customers to obtain data and circumvent restrictions while operating at scale. Our solutions serve customers from data scraping to market research and other industries.


Contact info

3.4

Average

TrustScore 3.5 out of 5

791 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Burned proxy and trash support

Bought the proxy today, tried to use it literally the same minute. Dolphin Anty immediately flagged it as burned. Tried logging into Facebook with a clean setup and new profile — account got banned instantly.

I contacted support less than 5 minutes after purchase. The agent “Ola” was completely useless. No refund, no replacement, no solution at all.

End result: lost the proxy, lost the profile, lost money. Garbage service. If you try to save a little, you end up losing way more. Never again.

July 30, 2025
Unprompted review
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Rated 5 out of 5 stars

The customer service staff helped me…

The customer service staff helped me solve the problem meticulously, and it was finally solved after two days! Great service, thank you very much, God bless you!!!

July 17, 2025
Unprompted review
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Reply from Proxy Cheap

Thanks a lot! Glad we could sort it out for you. Appreciate your patience — we’re always here if you need help again! 🙌

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Rated 1 out of 5 stars

these guys are lying about their proxy…

these guys are lying about their proxy locations. I paid and one of the location I want and was displayed on their website is not there. I doubt I'll get a refund. stay away.

July 12, 2025
Unprompted review
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Reply from Proxy Cheap

Hi, thank you for your feedback. We’re sorry to hear about your experience. Our team is here to help — if there’s been a mismatch or issue with the proxy location, please contact us at support@proxy-cheap.com with your order ID so we can look into it and make things right.

Rated 1 out of 5 stars

Totally Unreliable and Misleading Service

I purchased a proxy specifically for Turkey, but the IP I received was located in Helsinki, Finland — confirmed by multiple IP geolocation services. When I contacted support, they just referred me to MaxMind and claimed it's the only source they acknowledge, even though the IP clearly wasn’t in Turkey.

To make things worse, they refused to offer a replacement or refund, despite the proxy being completely useless for my intended purpose. Their system misrepresents IP locations and they hide behind a “no change, no refund” policy even when the product is not as described.

Avoid this service if you need accurate geo-targeting or any form of customer support that actually solves problems. Extremely disappointing and a waste of money.

July 7, 2025
Unprompted review
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Reply from Proxy Cheap

Hi, thank you for your feedback. We're sorry to hear the proxy didn't meet your expectations. We use MaxMind as our official geolocation provider, as noted in our terms, and understand this may not always align with other databases. That said, we never want a customer to feel stuck — you're welcome to reach out to support@proxy-cheap.com again with your order ID, and we’ll do our best to review the case further.

Rated 5 out of 5 stars

The support is quick and very helpful

The support is quick and very helpful - Donna Anderson, resolved my issue within minutes.

July 1, 2025
Unprompted review
Proxy Cheap logo

Reply from Proxy Cheap

Thank you for your feedback! We’re glad Donna Anderson could resolve your issue quickly. If you need anything else, just let us know.

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Rated 1 out of 5 stars

Ip's were straight ass

Ip's were straight ass. Asked for a refund, responses are so long and slow. And customer support repeatedly asking the same questions over and over again with no proper brain usage. Took me like 5-6 times, just to get a refund through their thick heads. Better, cheaper sites out there, avoid this one.

June 29, 2025
Unprompted review
Proxy Cheap logo

Reply from Proxy Cheap

We’re sorry to hear about your experience and apologize for any frustration caused. We strive to improve our support process and appreciate your feedback. If you have any further concerns, please reach out to support@proxy-cheap.com so we can assist you directly.

Rated 1 out of 5 stars

Extremely Disappointing Proxy Service

Extremely Disappointing Proxy Service - Avoid At All Costs

I feel compelled to share my thoroughly disappointing experience with this proxy service to warn potential customers about their deceptive practices and substandard offerings.

[Misleading Product Descriptions]:
Despite advertising "static and residential proxies," this service consistently delivers datacenter (corporate) IP addresses instead. When I purchased what was explicitly marketed as residential proxies, I received nothing but datacenter IPs that were immediately flagged and blacklisted by the websites I needed to access.

[Inadequate Technical Support]:
Upon contacting their technical support regarding this fundamental misrepresentation, I was dismissed with claims that this discrepancy "wouldn't cause any harm." This response demonstrates either a concerning lack of technical knowledge or deliberate dishonesty, as datacenter IPs are routinely blocked by most modern websites specifically because they are easily identifiable as non-residential traffic.

[Geographical Inconsistencies]:
The geographical accuracy of their IP addresses is equally problematic. Despite specifically requesting United States-based IP addresses, many of the provided IPs are geolocated to entirely different countries. More troubling is their practice of advertising IPs as belonging to reputable ISPs like AT&T, when in reality these same IPs are registered under completely different providers such as "Great Basin Internet."

[Deceptive Verification Claims]:
When confronted about these inconsistencies, their support team directs customers to use MaxMind for verification, claiming this resolves any database discrepancies. However, this recommendation exposes their own contradictions: even MaxMind's database clearly identifies their "residential" proxies as non-residential, directly contradicting their marketing claims. Their suggestion to use MaxMind appears to be nothing more than an attempt to deflect criticism by showing ISP information derived from ASN data, while completely ignoring the fundamental issue that the advertised ISP bears no relation to the actual service provider.

[Final Assessment]:
This service represents a textbook example of deceptive marketing practices in the proxy industry. They systematically misrepresent their product offerings, provide inadequate technical support, and employ misleading verification methods to justify their substandard service.
I strongly advise potential customers to avoid this service entirely. Not only will you receive inferior products that fail to meet basic functionality requirements, but you'll also be supporting business practices that undermine the integrity of the entire proxy service industry.
Save your money and seek alternatives from providers who offer genuine transparency and deliver the services they actually advertise.

June 20, 2025
Unprompted review
Proxy Cheap logo

Reply from Proxy Cheap

Thank you for your detailed feedback. We take all customer concerns seriously and apologize if our service did not meet your expectations. We strive for transparency and accuracy in our product descriptions, and we use MaxMind as our official geolocation source as stated in our terms. We understand the importance of reliable proxies and are committed to improving where needed.

If you would like us to review your specific case further, please contact support@proxy-cheap.com with your order details. We want to work with you to address any issues and improve your experience.

Rated 1 out of 5 stars

The resident IP address I purchased is…

The resident IP address I purchased is not from the home broadband operator, and no refund is given.

I have not used it formally, nor have I consumed more than 100MB of traffic.

I have submitted two tickets, but there have been no refunds.

June 5, 2025
Unprompted review
Proxy Cheap logo

Reply from Proxy Cheap

We’re sorry to hear about the trouble with your residential IP purchase. Our refund policy is designed to ensure fairness, but we want to understand your case better. Please email support@proxy-cheap.com with your ticket numbers and order details, and we’ll review your request as soon as possible.

Rated 5 out of 5 stars

Intuitive experience

My issue was fixed with a direct approach from the support agent Ola.
(Tips: Donna is nice she helps with refunds and Ola gives great technical help she is really smart )

June 10, 2025
Unprompted review
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Reply from Proxy Cheap

Thanks for the shout-out! Glad Ola could help with the technical issue, and we appreciate your kind words about Donna too. We’re here whenever you need us.

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Rated 1 out of 5 stars

Bull shit nkt.

This is the worsed proxy I've ever come across, I bought this so called proxy cheap on 2nd of this month and believe me you up to today I've never used even a single minute... Please my good people, if you don't want to get an heart attack keep away from this annoying proxy.

June 2, 2025
Unprompted review
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Reply from Proxy Cheap

We’re sorry to hear about your experience and understand your frustration. Please reach out to support@proxy-cheap.com with your order details so we can look into this and help resolve the issue.

Rated 1 out of 5 stars

Disappointed with Proxy Quality and Replacement Policy

I bought a Static Residential (ISP) Premium proxy for $10.58, but within a week it stopped working for what I needed due to technical issues that weren’t on my end. I asked for a one-time replacement as a courtesy, but was told no because of the strict refund and replacement policy.

I understand that companies have policies, but it’s frustrating when there’s no flexibility, especially when the issue happens shortly after purchase and isn’t the customer’s fault. A bit more understanding and better support in cases like this would really make a difference.

Hopefully they'll consider revisiting the policy to better support users who run into real issues.

June 17, 2025
Unprompted review
Proxy Cheap logo

Reply from Proxy Cheap

Thank you for sharing your experience. We understand how frustrating this can be, especially when issues arise shortly after purchase. Our policies are in place to maintain fairness, but we’re always open to feedback and continually reviewing them. If you’d like, please contact support@proxy-cheap.com with your order details — we’re here to help where we can.

Rated 5 out of 5 stars

Great Help

The support agent Ola was great.
Thanks for the help.

June 16, 2025
Unprompted review
Proxy Cheap logo

Reply from Proxy Cheap

Thanks for your feedback! We’re happy to hear Ola provided great support.

Rated 5 out of 5 stars

very Nice customer support experience…

very Nice customer support experience if your ip is Not working they guide you best and also Refund if you're not satisfied with your Service, thanks

June 13, 2025
Unprompted review
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Reply from Proxy Cheap

Thank you for your kind words! We're glad our team could help and that you’re satisfied with our support and refund process.

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Rated 1 out of 5 stars

Never buy their isp

Never buy their crocker isp at 9.99$
It's lifetime under maintanence and never work, support? The worst support system in the world, Reply after a long time and they don't have any solution, no replacement no support, Just you have to wait, Totally money waste and fraud support

June 6, 2025
Unprompted review
Proxy Cheap logo

Reply from Proxy Cheap

We’re sorry to hear about your experience and understand your frustration. We strive to provide timely support and effective solutions, and we apologize if we fell short. Please contact support@proxy-cheap.com with your order details so we can investigate and assist you further.

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