Prsnt Reviews 255

Dan in the support team was great and resolved my issue very quickly with politeness and empathy.

Had an issue with my O2 prize, Dan from prsnt sorted it for me, kept me informed each step. Great communication, attentive and great app

Like many others I also had a great experience Dan who helped me redeem a gift when the link wasn't working - I ended up using Google Chrome instead of my usual browser. He even followed up to make sure it was resolved afterwards which was a nice touch that I've not seen before. However like many others I had issues with the link not working the first time so maybe that's something to be worked on.

Very helpful via email and dealt with everything promptly

Dan the man Hamilton was extremely helpful and was quick to respond to my quandary.. many thanks and have a great year!

Had an issue with redeeming a gift card but was swiftly dealt with. Good customer service!

What a wonderful service. Nice to have a helpful a customer team who have followed up on my query above and beyond. Great outcome. Really happy to give a 5* review.

I won a prize on O2 Priority but initially the emailed link wouldn’t work (2nd time this has happened, so quite frustrating).

I contacted Prsnt and with a few hours I got an email back from Dan who gave me instructions on how to do it through Google Chrome. Worked fine then.

Great customer service from Dan, thank you.

Like others, had an issue with an O2 priority code. Contacted the the support email expecting to wait a couple of days but Dan got back to me super quickly (< 1 hour) to identify the issue and resolve it. Excellent.

A rep named Dan assisted me with a query I had. He was great, really helpful and sorted out my issue very quickly. Thanks a bunch for everything!

Won an 02 prize and it wasn't working. A few messages.trying things with Dan, and he got it sorted. Less then 6 hours total!

Great customer service issue was resolved in downloading the voucher in about 20 mins from enquiry

I would like to give my Compliments & say a Huge Thank You to Amazing Dan who helped me today. Dan was friendly, professional & helpful from start to finish. Dan made me feel welcomed & resolved my query promptly, which I really appreciated. Prsnt is a brilliant app, with a huge variety of gifts. The Excellent Service I received from Dan, going above & beyond, was Outstanding! Thank you & Best wishes, Maria :)

I won an M&S treat with O2 Blue Mondays but found it impossible to redeem via the link. I emailed Prsnt for advice and got a response very quickly. Dan was extremely helpful and resolved the issue in a very friendly and efficient manner. Great customer service!

Quick informative service

I had an issue with a gift card and they were very prompt and replying and resoliving the issue.

Had a small problem with a code and was sorted put within 10mins and on a Bank Holiday as well.! Brilliant service, thank you

I had a problem with a gift card I got, so I sent an email to them. They got back to me within 12 hours and the 2nd email(after giving info) got back to me within like 5-20 minutes.
Top support.

Dan was brilliant to help me quickly resolve an issue with a previous voucher. He was courteous, quick and patient at explaining. Thank you so much Dan, you eased my initial frustration and restored my faith.

My mum sent me a gift, it never arrived. We both emailed to query it and chased, and were met with auto replies of ‘we’ve had a large number of orders’ excuses. Chased them from 24th Feb and today, nine days later, (5th March) a refund arrived in my mums bank. We have uninstalled the app unfortunately and will not be using it again!

EDIT:
Prsnt have since resolved it and sent us both a free coffee. Thankyou for a positive outcome.