PRYA Reviews 

1,598
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers had a great experience with this company. Customers consistently praise the beautifully crafted jewelry, highlighting its outstanding quality, attention to detail, and unique designs. Many report that items are durable and resist tarnishing even with regular wear. The customer service team is widely regarded as exceptional, with reviewers appreciating their helpfulness, proactive approach, efficient query resolution, clear communication, and reliable delivery. However, some customers noted issues with product quality, specifically mentioning that jewelry tarnished or gold plating peeled away much sooner than expected. A few others also felt that delivery times were significantly longer than advertised or experienced unexpected delays, causing frustration for special occasions.

What people talk about most

Product

Customers generally express satisfaction with the product, often praising the beautiful designs, high... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful craftsmanship,... See more

Order

Users describe positive interactions with order, with many customers expressing satisfaction with the overall... See more

Customer service

People report positive experiences with customer service, highlighting the team's proactive, understanding,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I bought from these guys probably 5 times in the past and their pieces are so beautifully made I keep going back….. There attention to detail is unmatched and the quality for the cost is outstan... See more

Rated 5 out of 5 stars

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got i... See more

Rated 5 out of 5 stars

Beautifully crafted Jewellery, amazing customer service! The gold plated and Silver jewellery is fabulous, doesn’t tarnish whatsoever with showering and perfumes. My daughter was very pleased wi... See more

Rated 5 out of 5 stars

The team at PRYA customer service are amazing! They are so proactive and understanding and want to help. Big shout to Sharon who made my experience a pleasure and was very active in supporting with my... See more


Company details


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4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,598)

236 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing jewellery pieces!!!

I have purchased a few Arabic name necklaces this year, for gifting friends and family. Honestly everything was on point from communication (order-process-delivery) and the jewellery looked brilliant. I have mine, I have worn since last year and Alhumdulillah its still in great condition. Highly recommend.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Such beautiful jewellery

Such beautiful jewellery, really lovely staff with excellent customer service and super fast shipping. Will definitely be ordering again in the future and I will definitely recommend this company to my friends and family. Thank you so much!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Initial neclace

Great quality product for a good price.. excellent craftsmanship. Was a great gift

September 16, 2025
Unprompted review
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Rated 5 out of 5 stars

From delicately made with love start to finish it was very…

From start to finish it was very exciting for me. I spell my name differently so to get a beautiful delicate piece of jewelry was so lovely. My necklace I requested was a delicate blingy piece. When it arrived it was more than I expected. I get ALOT of compliments and it’s so delicate I can hardly feel I’m wearing it. I absolutely love my necklace from prya. Thank you again and it was my pleasure doing business with this company. Highly recommend Very satisfied customer. 😊

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a personalised bracelet

I ordered a personalised bracelet, the time slot was 2-4 weeks due to personalisation. It came in just under 2 weeks. And the packaging and the bracelet itself is lush! Give nothing bad to say.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

I would give this company 10 stars if I…

I would give this company 10 stars if I could, gorgeous jewelry but the bracelet I got for my daughters 18th birthday with her name on it was gorgeous we both love it, also I was kept up to date through the whole process. Brilliant company ❤️

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Just beautiful

The jewellery is beautifully crafted. The personalised is so gorgeous.
I have ordered jewellery for my granddaughter and my 4 year old great niece.
PRYA keep you informed and up to date with how the jewellery is progressing.

August 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Just wow

Just wow ! I’ve had my eye on the double name necklace for ages !I had the link saved on my favourites for a while. When my 2nd baby was born I ordered it only a few days after !

Just fantastic! When I received it which didn’t take too long I fell in love haven’t taken it off since. The stages of arrival are great the team keep going posted of the stage of where your delivery is at from design to crafting to quality check. Honestly such a great business to purchase from will be purchasing again

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Customer experience: 10/10

The products are so pretty and the quality is great! Prya’s team and customer service were exceptional. Their responded quickly to my query and were eager to help me. I believe they received my return and shipped my new item the same day. I had it the very next day!!! I will absolutely repurchase and highly recommend them! Customer experience: 10/10

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

problem resolved quickly!

Great company to deal with, I had a problem with my order, they responded quicky and they made a quick decision and replaced my items straight away, wich I respected very much, their items are great quality , im glad I chose them for my daughter's 30th birthday presents,
Thank you

July 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Really good quality jewellery

Really good quality jewellery, I bought a pair of earrings and a personalised necklace from Prya and I’m obsessed with them, I’ve received so many compliments on my necklace, customer service was also really helpful and lovely. Would recommend this brand if you want good quality jewellery for reasonable prices :)

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Impeccable customer service

After purchasing my third necklace i had some issues with quality which was a surprise to me after having such a great experience with my first product. I emailed PRYA and was dubious if they would suggest the issue was caused by me but oh wow their customer service was impeccable! Within the hour of emailing them, even late in the evening, a few polite emails and they had sent me replacements with no quibble at all ! Some of the best customer service I have ever received. Sometimes products have issues but knowing how amazing they are when that happens I will 100% be using again and faith restored ! Well done PRYA !

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars ⭐️⭐️⭐️⭐️⭐️

I have been ordering Jewellery from PRYA for a couple of years now & have never been disappointed. I am one of those people that doesn’t take my jewellery off, I sleep, shower, do the housework all wearing my jewellery and it still looks as good as the day it arrived. I also have customised jewellery which I know takes a little longer to come down but I can assure you that it’s worth the wait. I am currently waiting for another customised order from them and they keep me in the loop every time, letting me know each step that’s taking place to make my order perfect. The team are small but so helpful and have the best customer support I have spoken to in a while. If you’re looking for jewellery that doesn’t break the bank, whilst still being high quality then PRYA is the way forward!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

This brand… wow

This brand… wow! I purchased a personalised ankle bracelet in silver. After having a lot of issues with ankle bracelets from other brands snapping, my expectations were low, however this brand massively exceeded them! The bracelet is a beautiful design exactly as shown online, the metal is super shiny and responds well to polishing and most of all it’s extremely sturdy, none of the connecting hoops have stretched or broken and I’ve worn it in all climates since the day I bought it several months ago. Could not recommend enough. Even the process is updated in steps online. Will absolutely purchase again!!!!!!!

May 31, 2025
Unprompted review

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