PRYA Reviews 

1,595
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 260 reviews, reviewers had a great experience with this company. Customers consistently praise the beautifully made and high-quality products, often noting their stunning designs and durability. Many appreciate the exceptional customer service, describing interactions as helpful, polite, and responsive. People frequently highlight the excellent overall experience, from unique items to efficient order updates, making them eager for future purchases, often mentioning the lovely packaging. However, some people mentioned that certain jewelry items tarnished or lost their gold plating quickly, contrary to claims of being tarnish-free. Additionally, some reviewers were not happy with order processing times, experiencing delays and a lack of communication, with some also reporting unresponsive customer service.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the stunning and beautiful designs,... See more

Quality

Customers consistently note positive experiences with quality, often praising the stunning and beautifully... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a desire to reorder.... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, amazing, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as "second to none" and "amazing."... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I bought from these guys probably 5 times in the past and their pieces are so beautifully made I keep going back….. There attention to detail is unmatched and the quality for the cost is outstan... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got i... See more

Rated 5 out of 5 stars

Beautifully crafted Jewellery, amazing customer service! The gold plated and Silver jewellery is fabulous, doesn’t tarnish whatsoever with showering and perfumes. My daughter was very pleased wi... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,595)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Really nice jewellery

Really nice jewellery. I can't afford to buy real gold. Prya jewellery is a great alternative. So far, the pieces I have purchased are not tarnishing as they promised. I particularly love the little bags each piece comes in. These will help prevent the jewellery from tarnishing when not being worn, I guess. I will be ordering more pieces for my collection and would recommend Prya Jewellery 🥰

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Time frame is quite something

Time frame is quite something. Ordered over 2 weeks ago and have not yet received a notification to say it’s at its final stages of the process. So it’s clear it’s still nowhere near ready for dispatch.

I’ve order from this company before in the Black Friday sale (so the busiest time of year for any company) and received that order within 2 weeks. So the generic, we’re busier than normal email that you get when you ask where your order is, is highly frustrating.
If you want your item for an occasion, I’d look at an alternate company with a much shorter time frame for delivery!

November 9, 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

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Rated 5 out of 5 stars

Absolutely incredible and Amazing!

Absolutely incredible and Amazing!! Super fast delivery considering it was a special named necklace with 5 of my dogs names on it. I’m so happy with it I cried when I opened the special box in came in. The team were professional and kept me updated on the progress and time frame throughout .plus Delivery was super fast. I highly recommend this company. All I want to say is thank you for creating one of my dreams . Have a blessed year . I’ll be definitely ordering again for presents too . Thank you all

November 7, 2025
Unprompted review
Rated 2 out of 5 stars

Zodiac signs pendants

I ordered three chains with zodiac sign pendants. They said they were waterproof. The chain might be, but the pendants are plastic! I don't recommend it. Also, the chain and pendant are very different in color.

November 5, 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Olya,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Rated 5 out of 5 stars

Personalised necklace

I ordered a personalised Arabic necklace for my niece for her birthday. She absolutely loved it, it’s great quality & worth buying & came with a little pouch as well as gift box. I would recommend their jewellery to anyone wanting to buy.

October 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Love love love!

Love love love!!

I have now bought serval peices from them for both myself and friend last and family. To this day they are still perfect!

Their customer service is outstanding! Quick responses and they go the extra mile.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team

I originally ordered a necklace from them and I loved it.. but I did have a small problem with the necklace and I contacted them if they could help me out. Fortunately there customer care team were amazing and sent me a replacement straight away! I 1000% recommend ordering with PRYA

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Prya

Prya. What a wonderful company to order from. To date I have now ordered 5 necklaces all beautiful. Personally I could order everything the webpage has such beautiful jewellery. The customer service team are first class with any problems or queries you may have. Happy shopping. 🥰

October 28, 2025
Unprompted review
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Rated 5 out of 5 stars

i was looking for a personal gift for a…

i was looking for a personal gift for a 16 yo young lady and found what i was desired in Prya, what i loved even more is the journey from the moment i bought the bracelet till i received it . Prya kept me informed on every step of the process, made the entire experience very trusted for a first time buyer, i would diffidently buy from them again!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

I’ve ordered a necklace for a present it’s beautiful, the gift box it came in is lovely, amazing company to deal with, customer service astounding

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Necklace and braclet

I purchased a Prya named braclet for my granddaughter as a Christmas present, when I received it i thought it was beautiful, so much that I also purchased a named necklace to go with it.
I cannot wait to see her face on Christmas morning

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful service

Beautiful service. The most stunning jewellery. They also included a gift which my wife adores. 10 out of 10

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Personalised jewellery

Absolutely gorgeous jewellery arrived in great time and kept updated by emails highly recommend this company 5 star service

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service probably the best in 2025

Bought a chain as only Prya made it how I wanted it.

Amazing service from the start.
Unfortunately chain tarnished (not the lettering)
Spoke with support today, and immediately apologetic and offer a replacement to me made again for me.

This customer service to me is second to none in this digital age, can't beat "the human touch" to know your being heard as a customer.

Above and beyond in my eyes

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Prya enough

I can’t recommend Prya enough! Their customer service is absolutely outstanding – efficient, friendly, and always quick to resolve any query with genuine care. Every time I’ve reached out, the team has gone above and beyond to help, making the whole experience effortless and enjoyable.

I’ve purchased multiple pieces from Prya over time, and each one has been immaculate in quality – beautifully designed, durable, and the perfect finishing touch to my outfits every day. Whether it’s a delicate necklace or statement earrings, every piece adds a little extra elegance and confidence to my look.

It’s rare to find a brand that delivers both exceptional products and first-class service, but Prya truly does. I’ll definitely continue to be a loyal customer! ✨

October 14, 2025
Unprompted review

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