Psicon Reviews 

Extremely fast diagnosis from start to finish.

I cannot fault psicon at all!
Everyone was so helpful, I received tons of support during the process.

My son was given such care and compassion during his assessment, he's been let down multiple times by professionals that were supposed to support him and id genuinely felt like all hope was lost.

Psicon have been absolutely amazing and i will forever be thankful of the support and help we have received.

I wouldn't hesitate to recommend psicon.

They care so much and are so easy to talk too very child focused. Never felt rushed and really do care and go the extra mile to ensure you get the correct medication and support so please I choose them.Response time is quick and supportive every step of the way.

A positive and seamless experience from start to finish. Communication was excellent throughout, with regular updates and clear information provided at every stage. The assessment was thorough, professional, and conducted in a way that immediately put my child at ease, while fully addressing all of our questions and concerns.

Following the diagnosis, the support was comprehensive, with detailed follow-up guidance and signposting to relevant resources and services. I wouldn't hesitate to recommend them to other families seeking an assessment

I am extremely disappointed with the level of service I have received.

Communication has been terrible from the beginning. I sent multiple emails and had to wait a very long time before anyone replied. When I finally received a response, I was told that the staff member handling my case was on holiday and that I would have to wait until they returned. So we kept waiting and waiting, with no updates or progress.

What is most frustrating is that when it comes to paying the bill, they have no problem sending reminder emails every single day. It seems they are only efficient when they want to collect payment, but not when it comes to providing customer service or resolving issues.

I am very disappointed with their attitude and the way they treat their customers. Looking back, I truly regret choosing this company. I would not recommend their services based on my experience.

We have recently had both ADHD & autism assessments for my daughter. There have been obvious waits along the right to choose route, but once we got appointments, the contacts have all been positive. Most meetings have been completed virtually, which is convenient, although misses the benefits gained by a face to face dimension. One assessment was in person. The centre was welcoming & child centred, with fidget toys & activities around. The biscuits were a welcome gesture, along with free drinks for parents while we wait.

I’m looking to continuing our contact with Psicon as we start the journey of trying medications for ADHD.

I honestly cannot praise the team at Psicon enough. From the moment we walked through the door, everyone was absolutely fantastic and made what could have been a very daunting experience feel so much easier.

The reception team were lovely and showed us to a waiting area that had clearly been set up with the children in mind. There were toys, colouring activities, a peanut ball and weighted blankets, amongst other things. It was such a welcoming environment and immediately helped put us at ease.

When it came to the assessments, my daughter was initially hesitant about going into a separate room without me. The team were incredibly understanding and patient, allowing me to stay with her until she felt comfortable enough for me to quietly leave. There was absolutely no pressure, no rushing and no time limit placed on how long this took. They completely followed her lead, which meant so much to us.

The doctor who carried out my parental interview was equally fantastic. She really took the time to listen, explain everything thoroughly and answer my questions. I genuinely felt listened to and supported throughout the entire process.

It's now only been three days since our appointment and we've already received an email officially confirming our daughter's autism diagnosis. We're still awaiting the full report, but I already feel confident recommending Psicon to anyone going through this process.

As a parent, you naturally worry about how your child will cope with an assessment like this, but the kindness, patience and understanding shown by every member of the team made such a difference.

Thank you to everyone at Psicon for making such an important day for our family such a positive experience. You really were fantastic!

Another month another problem with Psicon...

My son was diagnosed with ADHD back in June or July. By the time it came to getting his medication prescriptions we've had nothing but problems with Psicon. The communication within the company itself is exceptionally poor and there seems to be no official complaints procedure STILL. The dish out complaints email addresses but no one ever replies anyway.

We had a phone meeting with a prescriber in late September. She advised that for my sons next prescription she would be prescribing 20mg Medikinet and then 10mg medikinet so for the first 2 weeks in that prescription he should take 20mg for the first 2 weeks then from week 3 a 20mg plus a 10mg medikinet tablet. Fine, we did that.

Then we came to order our new prescription so I request 20mg medikinet and 10mg medikinet to carry on the dose the prescriber told us to have HOWEVER, once again Psicon have messed up the prescription and only prescribed 20mg even though my son has had no adverse effects to the 30mg and we've had no phone consultation since so no reason they're now only prescribing 20mg.

The whole company is awash with disorganisation, extremely long waiting times on the phone to their one and only prescription team, no returned emails, no returned phone calls and generally no communication between them.

I assume the original prescriber will be calling again soon to see how my son's getting on with his 30mg medikinet and I'll be more than happy to tell her what a shambles the company is. We've had non stop issues since the beginning of the medication stage and so if I could give anyone advice it would be to go somewhere else because you will spend half your life on hold to Psicon should you choose them because they cannot do anything right.

I also have an upcoming phone call with my sons prescriber but in true Psicon style I've had no email or text about when this call is.

Diabolical service.

EDIT - AS SOON AS MY REVIEW WAS POSTED I RECEIVED A RANDOM CLINICAL REVIEW LETTER CALLING ME BY THE WRONG NAME AND THEM SAYING MY SON'S LATEST DOSE OF MEDIKINET IS 10MG WHEN IT'S ACTUALLY 30MG. EMBARRASSINGLY FOR THEM THEY ALSO SENT IT TO MY SONS GP WITH COMPLETELY INACCURATE INFORMATION ON IT WHICH I HAVE NOW ASKED THEM TO REVIEW. DISGUSTING.

Do NOT use Psicon!!

Concerning inappropriate questions were asked of a five year old regarding adult relationships and their personal relationships as in do you have a girlfriend etc this does not fall into the guidelines of the DSM 5 assessments if children

Outstanding from start to finish after a long 14 year wait with camhs I went down the right to choose path with my son and we was seen and all finished within 9 months every worker we have had has been amazing and I couldn’t fault them one bit I’m truely grateful to all that have worked with us on this what seemed never ending totally recommend

Very poor service indeed. Communication and speed of response have been abysmal at all stages.

I was diagnosed with ADHD in 2024 and had my care through Psicon ltd for the last year and it has been amazing, literally has changed my life. I started medication for ADHD and it has changed my life, I’m able to concentrate, prioritise, listen and less fidgety. I had reviews with Krystal Charnock who has been my prescribing nurse, she is so lovely and down to earth and really knows her stuff. She made me feel relaxed and calm and really treats you like a human rather than a number or tickbox, thank you Krystal, you really are an amazing Nurse.

We had a very good experience with Psicon. We went through Right to Choose and our wait time was acceptable. In fact it was less time than we expected. It was good not to have to travel too far. The professional who met with us the first time was excellent. My child was very nervous and wouldn't separate from me so I was allowed into the room, and sat quietly at the back just so that he felt safe and comfortable to participate in the session. The professional was warm and friendly, and very good at what she did. She managed to engage my child and get a real idea of what he is like.
The second appointment was over zoom. Again, the professional was brilliant and evidently an expert. She met mainly with me but asked to meet my child briefly, and managed to get him to open up even though he was reluctant. The doctor gave me a diagnosis there and then, and reassured me that my child would be fine and get through life well with family support and understanding professionals, like teachers, etc. Our final report was sent to us very quickly and was very thorough and helpful.

Both the pre-assessment questionaires and the assessments themselves were incredibly thorough. I was given time to speak and felt as if I were really listened to. Diagnosis was immediate and every stage of the process was efficiently and professionally managed. Would recommend 100%!

Extremely professional and caring at every stage of my interaction with Psicon.

Outdated DSM-5 Framework Discriminates Against High-Masking AuDHD Presentation

While I am grateful that Psicon successfully synchronized my children's vital ADHD medication titration appointments, the autism diagnostic assessment pathway remains deeply flawed, exclusionary, and structurally discriminatory against high-masking AuDHD profiles.

My son Rowan’s assessment panel completely missed the complex, exhausting biological cost of neurodivergent masking. The clinician dismissed his autistic traits simply because he is highly intelligent, well-spoken, maintained eye contact, engaged in role-play, and has friends. To claim that an autistic child cannot be deeply empathetic, imaginative, or maintain peer relationships is a lazy, outdated stereotype that completely ignores the modern reality of internalised neurodivergence.

As a neurodivergent adult who survived the exact same masking patterns as a child, I see exactly what the clinicians failed to observe. My children absorb the emotions of others, analyze social situations to fit in, and use their high intelligence to subconsciously copy behaviors to pass as neurotypical. Rowan’s ADHD is currently his dominant presenting trait simply because it is more socially acceptable; he is actively terrified to drop his shield and unmask in a hostile school environment where staff have zero specialized neurodiversity training.

By relying strictly on rigid, checkbox-style DSM-5 observation metrics during a brief clinic session, Psicon is entirely failing high-masking children. This structural blind spot leaves vulnerable, intelligent young people completely unsupported, forcing them to carry the weight of an unrecognized identity until they crash with anxiety and depression in adulthood.

I am permanently pulling both of my sons out of Psicon's diagnostic pathways and transferring their files to independent, specialist private practitioners who actually utilize modern, neurodiversity-affirming frameworks. If you have an intelligent, high-masking child, avoid this standard NHS-checkbox track entirely.

For so long, me and my husband have been convinced that our child had autism and despite people telling us “it’s just age”, “I don’t think so” we finally got accepted to be seen by Psicon, the best decision we ever made was to go with Psicon. The waiting times were so so quick which we felt so lucky with. They put us at ease straight away, the doctor we spoke to was incredible and the child psychologists were so lovely. We have now chosen for our daughter to be seen by them as they have been incredible and they finally confirmed the diagnosis of what we thought would be. Thankyou so much to all of the team

I had 3 separate assessments for family members. After submitting paperwork, the appointments for ADHD assessments were only 2-4 weeks wait. And Autism one was abit longer 3-4 months. However it was all so quick, easy and the Drs were so friendly, helpful and professional. I would 100% recommend Psicon to anyone who needs.

The team who works at Psicon is excellent and professional.

We were kept informed throughout the whole experience as to where we were on the waiting list. All letters, emails, assessments and reports were completed in the time frame specified. When we did speak to people via phone, email or in person, everyone we dealt with was professional and friendly.

Psicon have been absolutely brilliant with my 9 year old son, the whole process has been quick and they where very understanding with me and patient as it was all a bit too much to process for myself but my son got both diagnosis and I’m so thankful he can now get the help he needs