Repeatedly Ignored Despite Raising Serious Concerns
Rebranded this week - previously Health Harmonie Minds
I've been with Health Harmonie Minds (HH MINDS) since March 2026 after moving from a private provider onto shared care. I chose HH MINDS because they had one of the shortest waiting times. My mum joined shortly after me and, unfortunately, both of us have experienced ongoing problems.
One issue is a lack of consistency in the appointment process. Patients are expected to receive appointment notifications by text, along with reminders to submit blood pressure readings beforehand. On numerous occasions, I've received a blood pressure reminder without having an appointment scheduled, meaning I've had to chase the service myself to find out what is happening.
My main concern, however, is that I do not feel listened to, to a potentially dangerous degree.
I have been taking the same medication since before joining HH MINDS and have repeatedly explained that I do not feel it is helping. My ADHD symptoms have affected my ability to function day to day, contributed to a very low mood, and almost resulted in me failing my first year at university. Each time I have raised concerns, I have largely been told that medication is "not a silver bullet".
After my mood deteriorated significantly, I stopped taking the medication altogether in June. On 10 July, after once again receiving a blood pressure reminder without an appointment, I emailed HH MINDS explaining that I had no appointment booked, had stopped taking my medication, was struggling with university and daily life, and was experiencing an increasingly low mood. The email was acknowledged through the automated response, but I never received a personal reply. Instead, I simply received a text confirming an appointment.
That appointment took place on 14 July. During it, I explained in detail that I had been off medication for almost a month, that I was struggling significantly, and that I wanted to discuss changing medication rather than continuing with a treatment that I did not feel was working. While the practitioner was polite, I left feeling that my concerns had not been addressed. I was advised to try a different brand of the same medication and was prescribed a dose equivalent to the one I had previously been taking, despite having been off medication for nearly a month. I had understood that after a significant break, medication would normally be restarted at a lower dose and gradually increased, so this decision concerned me.
This left me feeling as though either I had not been listened to, or that the seriousness of my concerns had not been recognised. I was upset after the appointment but did not feel confident enough at the time to challenge the decision.
On 15 July, I emailed again, setting out in detail how much I was struggling and reiterating my concerns about both my medication and my deteriorating mood. Once again, I received only the automated acknowledgement. At the time of writing, 21 July 2026, I am still waiting for a response.
What I find most concerning is not that treatment decisions differ from my expectations, but the lack of communication and responsiveness when a patient reports that they have stopped taking their medication and are experiencing a worsening low mood. I would expect concerns of this nature to be acknowledged and responded to in a timely, professional, and compassionate manner.