PS of Sweden Reviews 

628
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wonderful products, mentioning that the gorgeous saddle pads, riding apparel, and durable equipment feature truly exceptional quality alongside a remarkably comfortable fit for their animals. Many people also highly appreciate the fast delivery services, smooth ordering process, and stylish designs that consistently look stunning at the local barn. However, some customers also noted frustrating issues regarding promotional wording ambiguities, sizing inconsistencies that run small, and unexpected delivery delays. Some reviewers experienced very poor customer service interactions, missing packages that never arrived, and duplicate card charges without timely resolution.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the wonderful quality, beautiful... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense appreciation for the gorgeous, luxurious... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as some consumers highlight fast shipping,... See more

Order

People report ambiguous experiences with order, as some reviewers enjoy fast delivery and great quality... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some consumers experience... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The socks are wonderful but the wording of the “ 3 for 2” offer was terrible. They did the old bait and switch. I thought I was fulfilling their requirements for this promotion and then got a single p... See more

Rated 3 out of 5 stars

I didn’t appreciate that I didn’t get free shipping to the US even do I exceeded the minimum for free shipping. When I reached out and questioned it, I was told I shouldn’t have used UPS. It was defin... See more

Rated 5 out of 5 stars

My experience with PS and especially the customer support is extraordinary. I have received by mistake the wrong size of my bridle headpiece, but unfortunately recognized this mistake too late. That’s... See more

Rated 5 out of 5 stars

Wonderful products - my black horse will look stunning in the pads! Fast delivery, easy ordering - no surprises at checkout or with delivery.

Company replied


Company details

  1. Horseback Riding Service
  2. also in
  3. Leather Cleaning Service
  4. Sportwear Manufacturer

Written by the company

PS of Sweden is the world leader in the design and production of anatomical bridles. We also offer a wide range of other innovative, unique products for riders and horses that are sold worldwide. Visit us at www.psofsweden.com


Contact info

3.6

Average

TrustScore 3.5 out of 5

628 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(628)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

My diva mare loves PS of Sweden

My diva mare definitely prefers the PS of Sweden saddle pads to every other saddle pad we’ve tried on her. Some she disliked so much that she got super fussy. But she loves her PS of Sweden pads and couldn’t be happier. And they’re really beautiful too. We have white and black ruffled pads as well as two blue ones that go beautifully with her dark bay coloring.

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

Unexpected import tax – no response, no refund



We ordered from PSO Sweden because their website clearly stated that all taxes and duties were included in the price. However, after the delivery, we received a letter from FedEx demanding an additional £42.19 for import tax.

Despite contacting PSO Sweden multiple times via email, we never received a single response. It's been weeks with complete silence from their side. We paid the fee ourselves just to receive the package, and now we are left chasing a refund that we shouldn't even have to ask for.

It's incredibly frustrating, especially when their website gives the impression that everything is covered. Not only are they ignoring customers, but they are also misleading them.

I would not recommend ordering from this company. Poor communication, hidden charges, and no accountability.

April 15, 2025
Unprompted review
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Rated 1 out of 5 stars

The tax to return a product is 20 euros

I sent to you a mail to tray to cancel the order of this product. You answered to me that for thecnic reasons you can't cancel this order but I can return it when it arrives. Well, it arrives and I tried to return. The cost to return this is 20 euros when this product have a prize of 50. I'm dissapointed with you. My experience is not good. Sorry for my english, I know it's not good.

April 9, 2025
Unprompted review
Rated 3 out of 5 stars

Testing experience but products extremely good.

My recent experience was quite frustrating- that said the products are of extremely good quality.
I ordered 4 items but only 3 arrived. The process of contacting the company and them agreeing that there was an omission was very testing and should not have taken so long to resolve the original mistake.
Great products though.

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

Lost my money, received no items..

I ordered two discounted items. Just to not receive anything. Did not hear from PS, not until I asked by e-mail. Then they said they were sorry, but that one of the items was out of stock so they cancelled the whole order!! Why cancelling both!? I asked for my money (fully paid), but they just don't answer me. So I probably just lost about 90 Euros....😡

February 26, 2025
Unprompted review
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Rated 3 out of 5 stars

PSoS Maggie breeches and Britney breeches

I love the design of PSoS products, but the new sizing changes have made it quite hard to know what size to order. I own several pairs of PSoS breeches all in size 34 with a good fit. This time, after reading other reviews, I took a gamble and ordered size 38, expecting an easy fit, but they are very firm. I am typically a size 36 in other brands, so these are certainly small-fitting. The ankle is particularly tight on the Maggie breeches. I fear having to return anything as the shipping costs a fortune. Your shipping costs to NZ are a topic for another day ;)

January 14, 2025
Unprompted review
Rated 1 out of 5 stars

So frustrated

So frustrated, I ordered a saddle pad a month ago as a gift for Christmas and have yet to receive any shipping information or even an email back from my multiple attempts at reaching customer service. We are now a week away from Christmas and still nothing.

November 23, 2024
Unprompted review
Rated 3 out of 5 stars

Mooie producten, maar prijs-kwaliteitverhouding is verkeerd

Mooie producten, maar helaas niet zo kwalitatief als enkele jaren eerder. Prijs-kwaliteit is daardoor erg uit verhouding. Dit schreef ik naar de klantenservice:

*Oakley Winter Mid Layer > I really really love the fur and warmth of this vest. But the sleeves are way too short and keep creeping up. The thumb hole in the cuff cannot be used.

*Grayson Jacket > Beautiful color, and great fit. But even after 1 day of wearing the cuffs and sleeves are pilling.

Eventuele retour kost nog eens 20,-

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

PS of Sweden does it again!

As always, PS of Sweden does fantastic with orders and products! Absolutely am in love with what I got!
Shipping to the states has also become significantly cheaper which is huge!

November 15, 2024
Unprompted review
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Rated 1 out of 5 stars

Very very disappointed in the quality and sizing

The new sizing is terrible. i ordered the martina breeches in 2 different colours in a size 32 which are far too small. This is my normal size and i have 4 other pairs of ps of sweden breeches in this size 32 which fit perfectly. However these new pairs of the martina breeches that i bought are so small that i would need probably 2 sizes bigger to fit into them. very very disappointed because for the price point i expect good quality with good sizing. will not be purchasing again from ps of sweden

November 19, 2024
Unprompted review
PS of Sweden logo

Reply from PS of Sweden

Hi Hanna, thank you for taking the time to share your feedback. We’re truly sorry to hear that the Martina breeches did not fit as expected, and we understand how frustrating this can be. Please feel free to contact our customer service team—we’ll be happy to assist you with a return or exchange.

We’d also like to explain that approximately four years ago, we updated our size scale to align with international standards. This means that a size 32 in our older designs is now equivalent to a size 34 in our current collections. Additionally, the Martina breeches are made with a high-compression material designed for a snug and supportive fit, which may feel smaller compared to other breeches in the same size.

We value your feedback and hope to provide you with a better experience in the future. Please don’t hesitate to reach out if there’s anything we can do to help.

Rated 5 out of 5 stars

Nice experience

I had an excellent shopping experience here! The jacket's quality is outstanding, and it fits beautifully, giving me such a chic and stylish look.

November 11, 2024
Unprompted review
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Rated 3 out of 5 stars

Different

Slightly Different materials and cuts than previously on the same or similar products now compared to one or two years ago.
I did not like those changes

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Good in general

Good content on instagram, good quality photos to see the material in the webpage, nice packaging and good quality material.
Also like that you usually have some items on sale.

November 17, 2024
Unprompted review

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