On the pst.net website, they used my account balance to pay a company without my permission. They drove my balance into the negative and drained all the money from my account. I absolutely do not reco... See more
Company replied
PST.NET | Trusted Virtual Cards
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See what reviewers are saying
I've been using PST.net for a year now after seeing many positive reviews, and it truly lives up to the hype. Their virtual cards are reliable, easy to use, and perfect for safe online payments.... See more
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Been using PST.NET for a few months now - really solid service. Setup was quick, dashboard is clean and easy to use. Support replies fast and actually helps (even with tricky stuff). Getting card... See more
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The analytics and budget management tools in the system are simply amazing! I can see where campaigns are underperforming and where the budget is being spent better. It used to be tedious to calculate... See more
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Company details
Written by the company
PST.NET provides virtual cards in $ and € for online shopping and advertising. Top-up your account with a crypto or wire transfer, and you are ready to pay for any goods and services, like Facebook Ads, Google Ads, etc. Get your first virtual crypto card (VCC) in one minute at PST.NET
Contact info
Victoria, Canada
- customersupport@pst.net
- pst.net
Breach of guidelines
This is a fraud service
This is a fraud service. At first, I spoke to them via WhatsApp about whether I could use the service to activate wise accounts. The response was quick yes we can!
After charging the account and balance and creating a card, knowing that the card issuance service costs $7 weekly + 8% fees
The transaction was rejected by them. I couldn't use my card, I lost $20 in fees! I asked them via WhatsApp to refund the card amount and the fees. This is fraud. You told me that the card worked successfully! But unfortunately why not reply and ignore. This is a fraud and theft service. When I tried to transfer the money to my wallet, I was surprised to find that I had to have $300 in my balance so that I could transfer my money outside this site.
June 11, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
We are deeply saddened to hear about your experience. Please, be assured that we have considered your report and acted accordingly.
Indeed, our cards cannot be used for Wise as long as it is not a payment getaway. The issue regarding the chat was communicated and resolved. Thank you for arriving it with us!
However, you can still use our cards for plenty other services. If you have any questions regarding the merchant, please, feel free to visit our website or send a message to our support chat.
Once again, we hope that this incident did not affect your general experience with PST. We count on your understanding and thank you for providing the feedback!
Best regards,
PSTNET Team
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Urgent Complaint Regarding Unethical Business Practices and Withholding of Funds
Despite repeatedly requesting the return of my money, PST.NET has continuously stalled the process and has now resorted to demanding Know Your Customer (KYC) verification, even though I have made it explicitly clear that I no longer wish to use your services. This demand for KYC seems nothing more than a tactic to further delay the return of my funds, holding them against my will. This is not only unacceptable but also constitutes a breach of trust and unethical behavior on the part of PST.NET. It is appalling that a company would resort to such tactics to retain customer funds. I demand the immediate return of my funds without any further delay or unnecessary requirements. I will not stand idly by while my hard-earned money is held hostage by a company that cares little about its customers' concerns. I caution anyone considering using PST.NET's services to stay far away. Your company's actions speak volumes about your lack of integrity and disregard for customer satisfaction. Holding funds without consent and employing delaying tactics is nothing short of theft and scamming. I expect a prompt resolution to this matter and the return of my funds without any further delay. Failure to do so will leave me with no choice but to escalate this issue through legal channels and inform relevant authorities about your company's unethical practices.
June 11, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for sharing your feedback on the platform. We are deeply saddened to hear about your experience with PST. It is crucial for us to make sure that each and every request is investigated and resolved accordingly.
Understandably, a delay with the deposit may affect your business processes. However, as a regulated entity, we are obligated to perform KYT (Know Your Transaction) checks on every crypto deposit. If the investigation flags any high-risk indicators in the incoming funds or if the overall risk score of the transaction reaches or exceeds 60%, the deposit will be paused until the sender's identity is fully verified, and the necessary reports are submitted to the relevant authorities.
To move forward with the investigation, we strongly recommend completing the KYC process as soon as possible. This will help speed up the verification and resolution of your case.We are especially count on your assistance here!
We apologise for any confusion during the initial deposit review and understand your concerns regarding this issue.
Hope to hear back from you soon,
PST Team
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for your feedback! We’re really glad to hear our support was there for you when you needed it. At PST, we always aim to be helpful and timely so you can keep things running smoothly.
Don’t hesitate to reach out anytime — we’re here for you!
Warm regards,
PST Team
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for the kind words! We're happy to hear you had a nice experience with our customer service. At PST, we’re always here to make sure you feel supported every step of the way.
If you ever need anything, don’t hesitate to reach out!
Best regards,
PST Team
Reply from PST.NET | Trusted Virtual Cards
Hi!
Thank you for the feedback. It is always great to hear about your experience with our team. One of our key goals is to provide you with instant and efficient support. Great to know that our specialists assisted you accordingly.
Best,
PST Team
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Awesome experience
Awesome experience
very supportive team full with patience and and understanding.
June 4, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you so much for sharing your experience! We're thrilled to hear that our team’s patience and support made a positive impact. Creating a smooth and understanding environment for our users is something we truly care about.
We're grateful to have you with us — and always here whenever you need a hand!
Warm wishes,
PST Team
worst service, cards dont work
worst service, i deposited 50$, i bought a card and cant use it anywhere.
i tried to withdraw it and they say it will be added to my account within 14 days.
plus they charge 30% with fees, they dont refund or give any service in return its just a scam.
be careful
June 3, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for sharing your opinion on the service. It is crucial for us to receive your feedback and forward it to our team. This way we make sure to improve our service for you.
Our cards are an ultimate solution for many services and different merchants, if you face an issue with payment, please, do not hesitate to contact our support team for an investigation. Our specialists will find the best possible solution for your problem. We especially hope that you will get back to us once again for an additional assistance.
Moreover, understandably awaiting for the funds arrival can be concerning. However, the withdrawal takes up to 14 days as they are processed manually by our specialists. On a bright side, you can find all the information about timelines on our website.
Once again, we especially hope to hear back from you for an additional investigation.
Kind regards,
PST Team
Fast and effective support
June 3, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for the great feedback!
We're really glad to hear that you found our support fast and effective — that’s exactly what we aim for. Helping you quickly and efficiently is always our top priority.
Feel free to reach out anytime — we’re here for you!
Best regards,
PST Team
I had a great experience with PST.NET…
I had a great experience with PST.NET customer service. They quickly addressed my concern about a penalty charge and clarified the specific usage of my card. Their prompt and thorough investigation led to the cancellation of the penalty. Excellent support and clear communication. Highly recommended!
June 3, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for the fantastic review!
We're so glad to hear that your experience with PST customer service was a positive one. It's important to us that concerns like yours are handled quickly and clearly, so we're happy the team was able to clarify the card usage and get that penalty resolved for you.
Your recommendation means a lot — we're always here whenever you need support!
Best wishes,
PST Team
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Crooks, Dont trust
They take a huge fee, and then the card wont work. If you contact support they just copy and paste the same answer "Sorry not our problem"
Dont trust these crooks, their service wont work. The support is philipines that dont speak english. If you ask to speak to a supervisor they will block you
Do not use this service, I promise you will only lose your money to them
May 30, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for sharing your opinion on the service.
Please, be assured that we reviewed your report and transferred it to the supervisor as per request. We especially hope that the issue was resolved!
Indeed, some services cannot be paid with our card due to internal policy of the bank. For this reason, we advise you to communicate merchants with our Support team in advance. This way, we can avoid inconvenient situations and you can fully enjoy using our service.
Once again, we are grateful for your feedback and will act accordingly!
Kind regards,
PSTNET Team
zero
I've been having trouble resetting my account password for two months. The website does not send the password reset code to my email. I have contacted support several times, and each time they say they will get back to me. After a while, they ask if I have access to my account, I say yes, and they tell me to try resetting it again. I do, but the same problem persists, and they say they will get back to me later.
Resetting an account password is the simplest request that a website's support team should handle, but unfortunately, it's been two months and they are making a joke out of me
May 19, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced while trying to reset your password.
Typically, resetting a password should not cause any problems, and we're sorry that this issue has taken so long to resolve. One potential reason for the difficulty could be that the email address associated with your account might not exist, preventing you from receiving the password recovery email.
Please get in touch with our support team regarding this matter. We are committed to resolving this for you and will do our best to assist you promptly.
Thank you for your patience and understanding. Your feedback is important to us and helps us improve our services.
Best regards,
PSTNET Team
Please I’m truly impressed by PST
Please I’m truly impressed by PST, the customer care is 5 star. I made a mistake with making payment to a wrong address and behold they sought it out for me as a first time customer. I must rate this 5 star treatment.
May 14, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you so much for your kind words!
We’re truly glad to hear that your first experience with PST left such a strong impression. Mistakes can happen, and we're always here to support you — whether you're a first-time customer or a long-time user. Our team is committed to delivering 5-star service every step of the way, and it’s great to know you felt that care.
We appreciate your trust and look forward to being here for you whenever you need us!
Warm regards,
PST Team
Their cards worked fine for Tik Tok and…
Their cards worked fine for Tik Tok and Facebook. I am putting them 1 star because of how shady they are. So I tried the medium tariff which costs 269$ monthly and I decided that I want to pause my subscription because I find all their fees extreme. My subscription was renewed 3 days ago and I decided to cancel it so I won't get charged again in 27 days. The moment I canceled my subscription, all my cards were disabled and my account downgraded to free account. Imagine paying for something and getting downgraded because you decided to cancel subscription, it's surreal!
With few words I paid $269, and I was supposed to have active premium membership for almost another month, and I lost it because I wanted to cancel subscription. I have never seen a service before, canceling your already paid and active membership because you decided that you don't want to renew anymore.
Also, I asked support if they could restore my premium subscription. Answer was NO, because I canceled my subscription and told me that I have to pay again 269$ which is absurd. Really shady business with shady tactics to make as much as they can from honest people like me who try to make a living.
April 28, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us improve our services.
We apologize for any confusion regarding the subscription process. To clarify, the benefits provided by the Private subscription are designed to remain active only if the subscription is ongoing. When a subscription is canceled, the associated benefits, including card functionality and premium account status, are retracted as per our policy.
We understand your frustration and regret any inconvenience this may have caused. Your feedback is invaluable and will be considered as we strive to improve our service for all users.
Thank you for your understanding and for bringing this to our attention.
PSTNET Team.
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Had about 800$ inside my account
Had about 800$ inside my account, they enabled telegram 2fa on my account without my permission and whenever I requested a 2fa code I never got it. Seems like they purposefully locked me out of my account and made it seem as if it was me who accidentally enabled 2fa (doesn't make sense because either way I should've been getting the 2fa codes). A few months of not being able to access my account, and them stealing my funds, I try to log-in again to see that my account doesn't even exist anymore, I have emails to prove that the email the account was under received account emails from PST, basically confirming that they orquestrated this account deletion and the theft of my funds. Avoid this sketchy company at all costs.
EDIT; despite the response that they provided, they do not even have my account email nor asked me for it. So they're not solving anything, only putting up a fake "attempt" at doing things right
November 22, 2023
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced.
Our support team has thoroughly investigated your case and assures us that it is being actively addressed. We understand the situation's urgency and are committed to resolving it as swiftly as possible.
Regarding the activation of Telegram 2FA, please be informed that such actions can only be initiated from the account owner's side. We cannot activate or deactivate 2FA from our side, which is against our security protocols.
We take allegations of unauthorized actions very seriously and are conducting a thorough review of your account's history to ensure that all proper protocols were followed.
Please rest assured that we are dedicated to providing a secure and transparent service to all our customers. If you have any further concerns or questions, please do not hesitate to reach out to our support team for assistance.
Thank you for your patience and understanding.
PSTNET Team
Have been holding $3000 for over 2…
Have been holding $3000 for over 2 months with no updates on the situation. Said an investigation or whatever is going and it should be fixed within few days or weeks but still nothing. Support has completely stopped replying on telegram for over 3 weeks now
March 1, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
According to our information, your transaction is under KYT investigation. As a regulated entity, we are required to perform KYT for every crypto deposit. If, as a result of the KYT, high-risk tags are found in the incoming funds in any percentage or the total risk score of the transaction is equal to or exceeds 60%, the deposit will be withheld until a full verification of the sender's identity and the proper reports have been filed with the required authorities.
We are monitoring your case and will notify you as soon as we have new information for you. Our apologies if you didn't receive any reply from our support team.
We understand your concern regarding this matter and will keep you informed.
PSTNET Team
good all thanks
April 27, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for the simple but appreciated feedback! We're glad to hear everything's good on your end. If you ever need anything, we're always here to help.
All the best,
PST Team
Reply from PST.NET | Trusted Virtual Cards
Hello!
Our support team reports that all deposits you made were credited without any issues. If you didn't receive funds for your deposit - please contact our customer support team. They'll do their best to resolve the situation as soon as possible.
Hope this helps!
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Pay the money but don't get the service
Before receiving service, I wrote to PSt.net customer service and told them the platforms I would use. They said that they provide services to these platforms. However, in the tests I conducted within a week, I saw that these platforms did not accept cards. I explained this situation to customer service and asked for a refund. I used half of the $200 I sent to create the cards and that money went to waste. When I wanted to withdraw the remaining money, they told me to wait 14 days. While it only takes 5 minutes to send the money, they block my money for 14 days due to the service they cannot provide. I paid for the service they could not provide and the rest of my money. I have to wait to enjoy pst.net. Think twice before shopping on pst.net. After you send the money, you will not receive any service and you will not receive your money either.
April 15, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
According to the information from our Support service, we refunded a card you bought by mistake. We also didn't see any rejected transactions by a bank. The services you tried to pay for aren't forbidden by PST.NET. Regarding withdrawal requests - they are processed manually due to our security protocols and can take up to 14 days. Usually, it happens much faster.
Nevertheless, my apologies if our service didn't meet your requirements. We’re grateful for everyone who expresses their opinion about PSTNET, should it be positive or negative. Your feedback will help to improve it.
Best of luck!
Yours,
PSTNET Team
I like it
I like it, I'm glad that applications like these are created. They are of great help to people.
April 21, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you for the lovely feedback!
We're so glad to hear you're enjoying the platform and that it’s been helpful for you. Creating a service that truly supports our users is what PST is all about — and it means a lot to know it's making a difference.
Always here to help whenever you need us!
Warm wishes,
PST Team
Big up to MAX from the customer support!
I had a small missunderstanding with the support, however i got very worried and this customer service employer called MAX was super positive and made my mood get better! Great service!
April 17, 2024
Unprompted review
Reply from PST.NET | Trusted Virtual Cards
Hello!
Thank you so much for your kind words and for sharing your experience. We’re really glad that Max was able to turn things around and leave such a positive impression — he's truly awesome! That said, every single agent on our team is selected and trained to deliver the same high-quality support, so you’re always in good hands no matter who you speak with.
We truly appreciate your feedback and are happy we could make your day a little better. Take care, and don’t hesitate to reach out anytime!
Best regards,
PST Team
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