Terrible shipping I had ordered from Public Rec years ago and they were great. My husband wanted to replace some of the pants he got 5+ years ago so we went to their site and ordered without looking... See more
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Worst Customer service department!!! Went thru Chat and sent emails to get order number so I can send back pants ordered that were the wrong size and yet to receive a response with the order numbe... See more
There is no number to call to speak to a human and the chat has been offline for days now. I sent an email to support and their automated reply email promises that someone will be in touch soon, but... See more
I just think their customer service sucks. I couldn't get a straight answer on why my product didn't ship. I ordered it on Sunday and it's now Thursday and they've just now created a shipping label. I... See more
Company details
Information provided by various external sources
We make intelligent apparel – to simplify life for the better. Through insightful design, we empower everyone to focus on what they are doing. And not what they are wearing.
Contact info
United States
- publicrecapparel.com
1.5
Bad
264 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products
Great products, great process, great responses to their customers.
March 10, 2020
Unprompted review
Reply from Public Rec
Hi Alan! Thank you for taking the time to leave this awesome feedback! Stoked that we are able to provide you a great experience wearing our gear and for recognizing our processes and responses to our valued customers like you. I’ll pass the love along to the rest of the Public Rec team.
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Highest Quality, Professional Look, Extremely Comfortable.
I now own 4 pairs of the Workday pants, 2 pairs of the ADED pants, and 1 pair of the ADED shorts. I STILL notice every time I put them on how comfortable and attractive they are - particularly the Workday pants which I do indeed wear to work in a semi-formal office environment.
The material on the Workday pants has a stretch that makes movement and sitting really comfortable, and the cuffs at the ankle STAY PUT instead of bunching up or pulling upward on the calf like other pants do. They don't lose any color or material quality no matter how often I wash them. And now I also wear them out for casual stuff because they look and feel better than all my other pants.
The ADED pants are nice enough to wear while out doing things, but I especially love using them as really nice "lounging pants" at night when I'm at home. They'd even be great pajama pants if people wanted to use them that way.
I've worn the shorts to the gym, but honestly I think now I'll just save them for days when I'm out and about - they have a really nice look and I think I'm wasting that at the gym a little. And I don't want them to get beat up in there.
The price of the clothing made me nervous at first, so I started with just one pair of pants after some careful research. It's been completely worth it, so I've rebuilt a lot of my wardrobe around this stuff. I get compliments A LOT. They're an intelligent investment.
March 10, 2020
Unprompted review
Reply from Public Rec
Hi Raymond!
Thanks for leaving us this astounding review! We're pretty stoked to hear you love our apparel as much as we do and how much it changed your style. We can't thank you enough for the positive feedback we received from you. We are glad you're enjoying them and that we can depend on your continuous support. We are proud to have you on our deck as we ride the big waves of the clothing industry. Really excited to share this with the rest of the team!
Great Clothing & Great People
I will try to keep this simple. Their clothes are expensive....BUT, they are more comfortable than anything I own or have tried on. There was a time when i thought people who paid close to $100 for pants were insane and now I own seven different pairs between the ADED and Workday pant. If you want quality you have to pay for quality.
Their customer service has always been quick to respond and more than reasonable when I had questions or concerns. Let’s face it, no company is perfect but Public Rec is close.
March 10, 2020
Unprompted review
Reply from Public Rec
Hi Tom! Thanks for sharing your great experience with our gear! It's wonderful to hear that you're having such a great time wearing our pants. We utilize the highest quality of fabrics, materials, and workmanship. Our pricing, based on the quality, is actually in line with (or lower than) most of our competitors. Definitely worth every penny!
We also pride ourselves on our quick and efficient customer service. We look forward to serving you again. :)
scam?!?
Placed an order for a pant and a shirt and received confirmation and a tracking nr: for over 14 days now goods are not moving out of their warehouse??
Sent three mails to follow up but no reply at all! It’s a SCAM!!! Don’t buy from these amateurs.
March 9, 2020
Unprompted review
Reply from Public Rec
Hi Bernard! Our sincerest apologies for the delay. Definitely not the shipping experience we'd like you to have. We do respond to all of the emails we receive as soon as we can. It might be possible that our response went directly to your spam folder. Really sorry about that. You can definitely reach out to us again via email at support@publicrec.com or you may also message our chat line on our website. We'll make sure to get you your order one way or another.
Good product, but prices on site are decieving.
I have a pair of ADED and their sweats. It's a good product, but I had to buy them from eBay since I'm in Canada. The site will show the price in CDN currency, but they won't mention the import and duty aren't covered until checkout.
Otherwise I would give a higher score.
March 7, 2020
Unprompted review
Reply from Public Rec
Hi Travis! Thanks for leaving us a review. Even though you got your pants from eBay, a platform where we don't have a presence in, you still ended up loving our gear. Sorry to hear that the duties and taxes stopped you from ordering to our website. We try our best to let our international customers know about these fees by making it available for upfront payment on our website and by making the information available on our FAQs page. Just to share with you, any items mailed outside the USA are potentially subject to duty and import taxes levied by the destination country and it varies from one country to another. Unfortunately, we have no control over taxes and customs charges as those fees are paid to customs directly. We're continuously finding ways to make this process easier and make our products more accessible to our international customers. Again, our apologies for the inconvenience this might have caused you. Thanks for your feedback though. I hope you'd consider us in the future.
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The BEST!
I own 4 pair of ADED Pants, one ADED Jogger Pant, and 4 pairs of Workday Pants. I love them. The Workday Pant is perfect for my job...I teach Acting and Voice at a major state university, and can go from a meeting straight into the studio to lead a physical warm-up. They're perfect!
March 6, 2020
Unprompted review
Reply from Public Rec
Hi David! Thanks for sharing your experience with our gear! It's awesome to hear that you're enjoying your pants for your day to day activities. I'll definitely pass the love along with the rest of the Public Rec team! :)
Terrible after sales service
Terrible after sales service. They treat you like trash once you handed over your money.
February 26, 2020
Unprompted review
Reply from Public Rec
Hi Charles! Thanks for leaving us a review. Really sorry to hear that you're quite disappointed with our service. This is the exact opposite of what we pride our selves on. Upon checking though, saw that we did respond to all of your emails but never heard back from you. It might've been possible that our email went to your spam folder. We apologize for the inconvenience. You may always reach out to us via chat or phone at 855-255-5152 and we'll get back to you as soon as we can.
Excellent company and great clothing!
Excellent company and great clothing! Recommend the all day every pants, luxury!
February 12, 2020
Unprompted review
Reply from Public Rec
Thank you so much, Adam! This means a lot to us. It's awesome to hear that you're having a great experience with our gear. I'll pass the love along to the rest of the Public Rec team.
We hope you'll come back and try more of our apparel soon. Have a great day!
All the best,
Public Rec Support
Not impressed!
Not impressed with the customer service or the quality of the their 'all day every day pants' at $115 delivered. They got snagged within 8 weeks on the knee and a large hole began to develop. I wasn't using them for the gym and when I contacted customer service with pictures, they offered me a 15% discount. I wasn't looking for a replacement but a 15% discount???
Lot's of choices out there for pants, Public Rec will no longer be one of them for me.
February 11, 2020
Unprompted review
Reply from Public Rec
Hi Paul! Our sincerest apologies if the 15% discount offer for your next purchase didn't work out. Definitely, not our intention to disappoint our customers. I regret that we provided you with poor customer experience—it is the exact opposite of what we pride ourselves on. Being a relatively young company that we are, we value our customers and understand how important it is to offer exceptional service. We are very sorry we missed that mark for you. We really appreciate your feedback though, as we strive our best to meet and exceed customer expectations like yours.
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Have sent pants back for return 2…
Have sent pants back for return 2 months ago, have been emailing them to get my refund but they're not even replying to me. Not a SINGLE reply after multiple emails over the last month. Not even to acknowledge my emails. Pants fit like cheap tights rather than pants. Atrocious customer service. Return my money!!!!!!
February 4, 2020
Unprompted review
Reply from Public Rec
Hi Tommy, thanks for leaving us a review. Sorry to hear you have not received a response from us and that you also have not received your refund. I checked our inbox and spam folder but we haven't received an email from you concerning your return. We make sure that we reply to all the emails we received every day. I double-checked and we couldn't find the email you mentioned. Apologies for this. On the other hand, we normally advised our international customers to get back to us with the return tracking number should they be returning a garment back to us. In that way, we could also track this on our end and for the refund to be issued without any delay. You can see this information on our FAQs page as well. Don't worry though as I have checked and saw that your returned garment reached our warehouse. That said, we have issued you the refund and you should receive the refund notification shortly. We appreciate your feedback and just for the note our email address to support is support@publicrec.com. You may reach us out at any time at this email and we will make sure to reply as soon as we can. Thank you!
This company is an absolute scam
This company is an absolute scam. If you look at their website, it is full of reviews that rant and rave about how great they are. When trying to leave a review on that site, it is quickly deleted and taken down. Showing their ethics there is just the start. I purchased two pair of 100 dollar pants. The first wearing of one of them, the stitching down the side came undone and left me with a 2 inch hole below the pocket. The second pair, after the first washing, started bunching up and the fabric felt completely different than before the wash. When I tried to get resolution from the company, what I received instead was a lecture on how to properly wash their pants and also a request for photo proof of the stitching so that they could determine what actions they wanted to take. Seriously??? Most every high-end retailer I have EVER dealt with has a no-questions return or replacement policy. It is built into the cost of the product and having a superior product would greatly reduce these types of problems. Now that we are in the real world, the true review number surfaces. Save your money and DO NOT buy this product. As a positive, now have a couple pair of pants I can use when my wife asks me to paint something or change oil or go to Wal Mart.
January 31, 2020
Unprompted review
Reply from Public Rec
Really sorry for the inconvenience. This is definitely not the experience we'd like you to have. Due to the volume that we currently can handle in terms of reviews, our settings are automatically set to only publish 4 and 5-star reviews. Saw that we recently sent you an email regarding this issue. Hope that we'll hear back from you soon so we'll be able to assist you further. Again, we truly appreciate your feedback.
After buying two pants and one shorts I…
After buying two pants and one shorts I discovered that to get a 42 waist size in a 36 length it’s not possible anymore. It’s ok to be a short fat guy, just not a tall one. Stupidest move you could make.
January 24, 2020
Unprompted review
Reply from Public Rec
Hi Bruce,
Thank you for taking the time to leave this review.
We're sorry that we currently don't have the sizes you are looking for. We'd like to be inclusive as much as possible so more people can get to enjoy the quality gear we offer. We're still a relatively young company though and at our current size, it's challenging to keep an inventory of all the different sizes so we're not ready to expand our size offering just yet.
We really appreciate the feedback though, and I will be looping in our team to make sure we can take this into consideration on future production runs.
Thanks!
Pro Pack (Backpack) is not a quality build
I purchased pants from Public Rec and really liked them so I tried the backpack. I used the item for about 6 months and the zippers fell off track. The quality did not match the $180 price tag.
I reached out to Public Rec and received a response same day. They were willing to pay up to $20 for reimbursement for me to have someone fix it. I guess it’s better than nothing but I will be sticking to pants ONLY from this company.
January 1, 2020
Unprompted review
Reply from Public Rec
Hi James,
Thank you for taking the time to leave this review. Sorry to hear about what happened to the Pro Pack.
We know we charge a premium price and we stand behind our product. Honestly, we’ve never heard of this happening in the past nor a customer reaching out about this. This most likely just a one-off but we’ll make sure to pass this along to our production team so this does not happen again. We understand that the initial resolution we offered did not meet your satisfaction. It's just that we have not heard back from you after our initial offer so we weren't able to explore other options. We'd be happy to reconsider this. We sent a follow up to the email you submitted. We'd appreciate it if you can let us know what you think about it.
Thanks!
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50% off coupon code
On December 28, 2019, I visited the Public Rec website. I liked 4 of there items and added them to my cart. I searched on Google for a Public Rec coupon code and came across a coupon code on Knjoi.com. The coupon code was "TEAMPUBLICREC" and the coupon was for 50% off. I saw that the code may be ending in December 2019. I emailed Public Rec to ask them if the code would be good in January 2020.
On December 29, 2019, Michelle from Public Rec replied. Her email reply was "The TEAMPUBLICREC code you saw online is applicable to a specific group. We learned that the code has been shared on coupon sites so we deactivated it to prevent abuse. To be honest, you’ll rarely find any discounts or coupon codes on our site. We don’t think of our products as seasonal so we always try to offer them at the best price possible. Our apologies for the inconvenience! I discussed this with the team, and we’d be happy to honor you for a one-time 10% discount on your purchase. Here’s the discount code: (I did not include code in this review). Just click the link and start shopping! Your discount will be automatically applied at checkout or you can redeem it by simply copying and pasting it into the gift card code box."
So because I reached out to them to ask a question, they deactivated the discount code and insulted me by offering me a 10% discount code. I don't think they understand that when a potential customer comes across a 50% code online, they think the codes for everyone. It's not my fault someone posted the code online. I didn't know it was for employees of Public Rec.
I planned my purchases with the 50% code in mind and then was insulted with a 10% off code. As a business, it would've been wise to understand this and offer a one-time discount code of 50% instead of 10%. The "Public Rec team" was more concerned about a customer getting a great deal on their first purchase instead of potentially getting a life long customer. Not a smart thing as I recently changed job positions where I only wear business casual clothing. I previously wore a uniform. I don't have alot of business casual clothing and was hoping to start with some Public Rec clothing items.
Want to be a customer of Public Rec? Be prepared to pay full price while others are getting 50% off. I was a potential customer but the response I received was insulting. As you can guess, I won't be spending my money with Public Rec.
December 29, 2019
Unprompted review
Reply from Public Rec
Hi Mark! Thank you for leaving us a review and we apologize for this. Saw that you already have an open conversation with one of the team from the customer service department. Just wanted to advise again that the discount code is exclusive for Public Rec team members only. The code was shared without the whole team's knowledge and learned about it just a few weeks ago and have to deactivate it. We're sorry to hear that you are unhappy with the discount we offered. We didn't mean anything negative with a 10% discount offer as this is the most that we can give since we do not have any ongoing promotions or sale right now. We will be taking note of your feedback though to ensure that we can best address issues like this in the future. Thank you for your understanding on this matter.
My son loved his every day pants…
My son loved his every day pants Christmas gift! Says they’re the most comfortable pants ever! I love that they come in a 36 length as he is 6’7”!
December 29, 2019
Unprompted review
Reply from Public Rec
Thank you for choosing us for your holiday gift, and even more for leaving us this review. Being a small company, this definitely means a lot to us. We're so glad that your son finds our gear the most comfortable. We work hard to meet and exceed expectations like your son's and yours, and we’re thrilled to hear we hit the mark for you both. Again, thanks for your wonderful note. We look forward to seeing you again. :)
I ordered from this company two dresse…
I ordered from this company two dresse on 6th December and have emailed them on numerous occasions no reply still haven’t had my order and no contact 🤷🏻♀️🤦🏻♀️
December 24, 2019
Unprompted review
Reply from Public Rec
Hi Mary,
Thank you for taking the time to leave this review.
Really sorry to hear that you have not received your order and you haven't received a reply to the emails you sent. Our support team answers all inquiries from alk channels within 24 hours. No matter how high the volume of inquiries is, we make sure to leave no inquiry unanswered. Could you please confirm if you sent an email to this email address: support@publicrec.com? I tried to check our records but we don't see any open tickets or orders under your name.
We'd like to help you out with this. Could you please send another email to support@publicrec.com and indicate your order number or the email address used to place the order. This way, we can check the status of the order and give you an update. You can also call us at 855-255-5152 or chat with us on our website. Our chat and phone lines are open on weekdays 9 am - 5 pm, weekends at 12 pm - 5 pm CT.
We'll standby for your response so we can sort this out.
Thanks!
I returned two items on 12/1/19 at the…
I returned two items on 12/1/19 at the direction of Public Rec using their shipping company. As of today, 12/22 the package still shows in-transit and Public Rec refuses to refund the money based on lost shipping. What’s more, they want me to call their shipping choice and find the package. I will never buy anything from here again.
December 23, 2019
Unprompted review
Reply from Public Rec
Hi, sorry to hear you still have not received your refund. We really didn't expect this mishap on the shipment of your return, please accept our deepest apologies. This was an experience we never wanted you to have and even once is too many. Saw that one of my colleagues has been assisting you. Saw that she has sent you a reply regarding your concern. Thank you for your patience and understanding on this matter.
Best,
Alvi
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Very Disappointing Quality
I purchased 3 pair of workday pants. When I first got them I loved them. Color and fabric was nice and they were very comfortable. However after 3 months things have changed. I wash them on delicate and hang dry. They have never been in a dryer. i wear them to work (office job) only. I started to notice on the khaki pair on the front thigh area they started to pic and look very worn. I have 3 colors so I wear the khaki more often. Well I contacted there customer service and the responded quickly. The main reason was to send them pics of the issue and see if they are having this happen a lot. Given I paid $108 per pair I expected a high quality product that would withstand more wear than I have given them. The response was kind of like they thought I was stupid. I mean they acted like I didn’t know how to wash and care for fine clothing. So I sent them pictures to see if this was something that was a isolated case. The response was disappointing. It was like .. that’s wear and tear and I must be abusing the garment. Not the response I was looking for, they really didn’t seem like they cared.
December 18, 2019
Unprompted review
Reply from Public Rec
Hi Allen,
Alvi here from Public Rec. Saw you left a feedback on our website. We really appreciate it.
Glad to hear that you love the pants as much as we do! We are really sorry to hear about what happened to your khaki/sand Workday Pant though. The pilling of the fabric definitely is uncommon with the garment and it is a kind of issue that only happens when the garment is exposed to rubbing or abrasion.
This definitely is not the kind of feeling we want to leave you with. Also, we don't have any intention to say that there was an abuse on the fabric but given our pants go through some sort of a hammer test and intense quality inspection, we are just confident something like this won't happen unless something unusual took place. I am thinking that you may have to take notice if your thighs are hitting the under of the table when you are comfortably sitting down. This may be one of the factors that caused this.
We do care about you so we wanted to make it up to you. Please do email us back at support@publicrec.com and we will be ready to assist you further about this. We'll definitely find a resolution.
We'll be on standby for your response.
Thanks,
Alvi
Unfortunately the same experience as…
Unfortunately the same experience as many others. Initially very positive but aded pants seams came loose after a handful of wears. Offered a token amount for tailoring repairs. Ridiculous given how soon this happened.
Trash quality, expensive price. Do not buy and don’t be conned like us silly sods all posting here on trust pilot with the exact same issues
Also, let’s talk about sizes. I went down two sizes from my normal pant size and the damn things still won’t stay up.
Edit, going down from 2 to 1 star. Despite public rec admitting the pants are defective they won’t take a return and refund. I have to accept an exchange.
December 17, 2019
Unprompted review
Reply from Public Rec
Hi James! We are sorry to hear about the experience you have with our gear. This is truly something that we don't want to happen. We always make sure that we address all concerns accordingly. We wanted to see if you're open to the idea of having them repaired. As a small company, each and every inventory counts. We will be taking note of your feedback to ensure that we can best address issues like this in the future.
PUBLIC REC; ~ IT'S NOT 4 ME!!
I purchased (2) of the "All Day Everyday" ADED pants:
(1) All Day Every Jogger / Navy
(1) All Day Every Pant / Navy
After trying on both of the garments, I decided to immediately return the jogger straight away! After washing the ADED garment, I'm not impressed with this product at all! It came with wrinkles and the wrinkles remains after the wash! I wish to return the other ADEDP too!! Imo, they're nothing but a glorified pair of pajamas that's not even made in USA to boot! The Public Rec company should be ashamed of themselves asking $98 for this garment! IMO, I think this company should be called Public Rap€!
The Public Rec company doesn't appear to have an active postal address. FYI.
MePC * Maintaining and Being An Active Citizen Doing My Civic and Social Duties. ~ 2019
December 9, 2019
Unprompted review
Reply from Public Rec
Hi Daniel! Thanks for sharing this feedback. We are sorry to hear about your pants. Indeed, they are manufactured in Thailand but our factories are ISO-9000 compliant and FSA compliant. Our pants are made of synthetic fabric. They shouldn't wrinkle easily. Wrinkles may happen but it should be back to its original form after wearing them for a few hours. Saw you requested an exchange for another ADED Pant. We'll send you a new pair once the package is in transit back to our warehouse. If you have further questions, please reach us out at support@publicrec.com. Thanks!
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