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Rated 1 out of 5 stars

Terrible shipping I had ordered from Public Rec years ago and they were great. My husband wanted to replace some of the pants he got 5+ years ago so we went to their site and ordered without looking... See more

Rated 1 out of 5 stars

Worst Customer service department!!! Went thru Chat and sent emails to get order number so I can send back pants ordered that were the wrong size and yet to receive a response with the order numbe... See more

Rated 1 out of 5 stars

There is no number to call to speak to a human and the chat has been offline for days now. I sent an email to support and their automated reply email promises that someone will be in touch soon, but... See more

Rated 1 out of 5 stars

I just think their customer service sucks. I couldn't get a straight answer on why my product didn't ship. I ordered it on Sunday and it's now Thursday and they've just now created a shipping label. I... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store

Information provided by various external sources

We make intelligent apparel – to simplify life for the better. Through insightful design, we empower everyone to focus on what they are doing. And not what they are wearing.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

264 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The product is amazing

The product is amazing! It makes a middle aged man feel young, sporty and professional. I have literally worn my all day joggers to business meetings, during video shoots, etc. Hands down the most comfortable pant I have ever worn. Get yourself a pair now!

August 2, 2021
Unprompted review
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Reply from Public Rec

Hi Mark, thanks for the review! We love to hear about how our pants versatility plays out in lives of our customers. Glad that the joggers make you feel sporty while also looking professional.

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Rated 5 out of 5 stars

I am a big fan of Public Rec clothing

I am a big fan of Public Rec clothing. Fit is a big deal for me. I am tall and thin and the fact that I can choose my waist and inseam sizes on their pants is not easy to come by with other brands. Especially with zippered pockets. The ADED pants are perfect for what I need. I can wear them to work and home. With the faux fly in front and non-baggy fit, they look like a dressier pant but are soft and comfortable as any sweat pant.

July 26, 2021
Unprompted review
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Reply from Public Rec

Hi Christopher, thanks for reaching out! Your story is a perfect example of why we believe that the right fit is the key to comfort. We're so glad that we could provide pants that fit your frame and your life.

Rated 5 out of 5 stars

All Day Every Day pants

I've hesitated in purchasing the All Day Every Day pants for quite some time as I was continually asking myself if they were worth the price. Been looking for some comfortable every day pants for quite some time. A few months ago I thought why not and ordered a pair to try them out I ordered from the mens section as I prefer more "boyfriend" style pants than the usual womens cut. When the pants arrived I tried them on and they fit perfectly, good soft medium weight fabric that felt light to wear and looked very smart. They wash well too. These are the kind of pants I will wear practically everywhere as theyre so versatile and look just as smart as my usual "smart" pants, way more comfortable than jeans ... that i've pretty much given up on now.... and a step above trackpants. I was so happy with the fit and quality of the first pair that I immediately ordered 3 more pairs and just now another 2 pairs in different colours. Theyre not cheap but with the amount of wear Im going to give them they will represent good value.

June 13, 2021
Unprompted review
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Reply from Public Rec

Hi Tracey, thanks for the review! I'm glad that our pants were a good return on your investment. You are smart in more ways than one!

Rated 5 out of 5 stars

Great company, great quality, excellent support

Great company. Great quality all day pants. Fast shipping. I bought multiples to try out the different sizes. Their return policy was easy. Highly recommend this company.

June 6, 2021
Unprompted review
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Reply from Public Rec

Hi Laiv, thanks for the love! Always nice to hear what we are doing well.

Rated 2 out of 5 stars

This was the 2nd time I ordered from Public Rec

This was only the send time I ordered from Public Rec but I liked their pants so I wanted to order some shorts. This was a substantial order and it was supposed to go out overnight I placed it at 10am, well I never received any shipping info so I called customer service and my order was still in their warehouse the next day. Why have overnight as an option if you are not going to ship overnight. Canceled the order and will take my business elsewhere.

May 21, 2021
Unprompted review
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Reply from Public Rec

Hi Aaron, thanks for reaching out! I can understand where your frustration is coming from, and hopefully my response will provide insight into what happened. There are two factors at play when it comes to getting products to our customers, fulfillment and shipping. Order fulfillment happens at our warehouse. It takes 1-3 business days and orders placed over the weekend ship Monday morning. The expedited shipping you pay for comes into play after order fulfillment. That’s why you didn’t get your package overnight. We wish that we could have Amazon level shipping and fulfillment, but we are a small business and it’s not feasible for us. I hope that in the future you will give us another chance.

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Rated 2 out of 5 stars

Premium pricing for less than premium quality

A few years back, I bought a pair of the "all day every day" pant and within 1 year, the under-crotch seam opened up about 3 inches. These $98 or so pants do not leave the house anymore. Even today, it seems as though PRec is still evolving in their designs, materials, and quality when us customers would have expected these things to have already been fine-tuned prior to release- especially at this price point.

May 10, 2021
Unprompted review
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Reply from Public Rec

Hi Dennis, thanks for reaching out! We wish you would've reached out directly to customer supporter sooner about the seam of your pants. We likely would've replaced the pants if there was a manufacturing issue.

As with any new product sometimes real world use reveals issues that don't come up in regular product testing. If that happens we update our designs to address the issue. We believe continuous improvement produces a better product.

Rated 5 out of 5 stars

Public rec my go to brand

I started with a pair of aded pants and now own a pair in almost every color, moved on and bought there polo and now buying the tee shirts. I also own 2 pairs of shorts. I have also bought aded pants for both my older kids. Are they expensive, yes! Are they worth it Yes! Most comfortable pants you will ever wear and they hold up well. I have a few pairs well over 2 years and they look as good as the new ones
I just bought. I am tall so I appreciate odd sizing like 34x36 pants. Never had an issue or defect with the clothing. Overall this is an amazing brand and can not recommend highly enough. Last thing zippered front pockets genius. I lose my phone out of my pant's but not my public recs

May 9, 2021
Unprompted review
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Reply from Public Rec

Hi George, thanks for the review! We love helping people find the perfect fit and we're glad that you found yours. I will pass your praise for the zippered front pockets on to our product development team.

Rated 5 out of 5 stars

I love the Public Rec clothing line

I love the Public Rec clothing line! My adult daughter bought me a Polo for Christmas and I love the fit and fabric. I've since bought several Go To Crews, Polos, long sleeve casual shirts and pants. They all fit great, keep their shape, are easy to wash and don't wrinkle up. You can wear them to the office, casually with friends and just around the house. I recommend giving them a try! You won't be disappointed!

May 1, 2021
Unprompted review
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Reply from Public Rec

Hi Michael, thanks for the review! We are so glad you are enjoying all of your clothes and that they fit in no matter where you go.

Rated 1 out of 5 stars

Bad quality

Bad quality. I bought a pair and after the first wash, the pocket completely detached. For this price, the quality should be much better.

March 16, 2021
Unprompted review
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Rated 1 out of 5 stars

Bad bad service.

I should have checked reviews before placing an order. It took more than two weeks for the order to arrive. If they cant deliver the product as promised why are they in this business or atleast tell upfront of shipping delays.
At least they refunded the order. Now have to go through the hassle of return.
Such a bad service.

March 15, 2021
Unprompted review
Rated 1 out of 5 stars

Superhero

If you have ever dreamed of being a superhero buy The Everyday Pant and you will instantly become “The Human Lintbrush”. I kid you not, I have never seen anything like it. I received a pair as a Christmas gift, tried them on, thought that they were so great, that I was ready to order a second pair in a different color. Then I wore them. Within 30 minutes, every fiber, hair, and piece of dust within a square mile was part of my wardrobe. Other than that, I love the feel, fit, design, it’s sad. I just took them out of the wash for the third time since I’ve had them, and at this point, we are going to have to part ways. Even when I’m home alone, I can’t stand to look at myself in them.

February 18, 2021
Unprompted review
Rated 1 out of 5 stars

Defective pocket zipper ... times two!

Bought a pair of Public Rec joggers a few months ago. The zipper in the left pocket detached. Was glued on instead of sewn. I sent them back and got a store credit. I decided to give them one more try. Same thing happened with the next pair. Wore them three times and the zipper detached again. Time for a redesign of that zipper. I recommend you spend the few cents more and have them sewn in ... or get rid of the zipper completely.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Fussy Guy More than Satisfied

I am 78 and still enjoy quality, versatile clothing but without the "papa look". Public Rec quality is simply off-the-charts excellent, and well worth the wait due to supply constraints in the pandemic. Specifically, I give the everyday pants full marks, and thru to size (don't size up). The Henley turned out to be a bit athletic (tight) for my build, which I will return under Pubic Rec's excellent return and postage paid policy. My next step is to send my son's-in-law gift certificates so they can equally enjoy.

February 11, 2021
Unprompted review
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Reply from Public Rec

Hi Jeff,

What a nice note; thank you! It's awesome to hear that you're having a great experience with our gear.

Thank you for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. This definitely means a lot to us.

We take pride in providing outstanding service and apparel, and we're overjoyed to receive your compliments! We hope to see you again and thanks in advance for telling your family friends about us. We will ensure they all enjoy the same quality of products and service as you have.

I'll pass the love along to the rest of the Public Rec team. :)

Have a great day!

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Rated 5 out of 5 stars

Number 1 for comfort and quality

I have made multiple purchases from public rec following a lengthy search for super comfort. They are the best quality and amazing to wear. It’s Ll I seem to wear during lockdown.
Delivery from US is not the quickest but a few weeks and it’s worth the wait.

February 2, 2021
Unprompted review
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Reply from Public Rec

Hi Matt! Thank you so much for leaving us a review. We truly appreciate it! We are thrilled to hear that you are having a great experience with our gear. Definitely sharing the love with the rest of the Public Rec team. Thank you once again and please stay safe. :)

Rated 1 out of 5 stars

Warning. Don't expect to receive the products you order.

(Edited)

Public Rec took a full month to deliver two items. Both were incorrect. Neither products nor sizes were correct.

Now I have to go through the bother of returning the delivered items. I wonder whether I will ever receive my refund. They should be refunding me for the waste of my time as well.
---
Public Rec has now responded to my review with a nonsensical apology about shipping delays that does not address the fact that I RECEIVED THE WRONG PRODUCTS and have to spend time to return them without any further compensation.

January 5, 2021
Unprompted review
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Reply from Public Rec

Hi Lena,
Thanks for leaving us a review here. We're really sorry to hear about the mishap with your order. Like most retailers, we are experiencing a little lag in fulfillment times because of the holiday season and safety measures we've put in place at our warehouse. On top of this, there are also some delays on the carrier's side due to the high volume of packages this season. We sent a follow up email to you. Rest assured, we'll do our best to make it right.

Rated 2 out of 5 stars

Pants not worth it

I got 2 pairs of the pants because they seemed exactly what I'd like from the ads but, for the price, I was disappointed. They're heavy and baggy, not a nice fit even though I got the size I get for all my pants. Feels like wearing the bottom of a wetsuit. They definitely don't work with a shirt at work as advertised either.. They're very obviously tracksuit pants. I had high hopes but if I saw them in a store for half the price I wouldn't be interested. Thats the risk you take with online shopping I guess..

December 30, 2020
Unprompted review
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Reply from Public Rec

Hi Paraic! We appreciate your feedback about the All Day Every Day Pant. Sorry to hear that it didn't work out. Since the pants have a relaxed fit with an elastic waistband, we generally recommend sizing down for those who are in between sizes. Otherwise, you may want to try our Workday Pant. It fits true to size but given that it doesn't have an elastic waistband, we recommend sizing up for those who are in between sizes. It is more structured and tapers towards the bottom.

Rated 1 out of 5 stars

Disappointed …

Decent product but horrible shipping and customer service. I made an exchange and week later they still have not shipped replacement. They say it is on its way but FedEx tracking shows that label was created but shipment has not been given to fedex. Expensive item but they ship cheap long and this time they are not shipping at all. Try Ministry of Supply, better product and customer service.
IN RESPONSE to vendors comment: that is not what your rep told me, they tried to tell me that item was shipped and will arrive Saturday, which was clearly not true, they just did not want to deal with me. Here is response: Thanks for reaching out! Sorry to hear that you haven't received any update about the order. I'd be happy to assist.

Saw this order was submitted on December 8th and the package was shipped the next day (December 9th). Upon checking this FedEx tracking number 781112367980, the estimated delivery date of the package is today, December 12th.

December 13, 2020
Unprompted review
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Reply from Public Rec

Really sorry about the delay that happened to your order. This is not the kind of experience we want you to have. Like most retailers, we are experiencing a little lag in fulfillment times because of the holiday season and safety measures we've put in place at our warehouse. On top of this, there are also some delays on the carrier's side due to the high volume of packages this season. We're sending a follow up to the ticket you submitted. We'll do our best to make it right.

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Rated 5 out of 5 stars

Amazing Joggers, Great Experience

I ordered a few pairs of Joggers over Black Friday. Not only was the ordering process super efficient, but I received my order in like 2 days. I have been wearing my joggers every day since. They are so comfortable and look great. I've washed a pair them as well and they came out of the laundry as good as they went in.

I would 100% recommend buying them. I will certainly be buying more products in the future.

December 2, 2020
Unprompted review
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Reply from Public Rec

Thank you so much, Andrew! Looking forward to your next orders! :)

Rated 1 out of 5 stars

Buyer beware

I am concerned that the negative reviews on their famed ADED pant won’t be posted to their website, tsk I’m writing here. I bought these pants six months ago and the material is beginning to deteriorate and become pilly like you would expect from some $15 generic sweatpants not $100 public rec pants. I reached to customer service with some back and forth they offered me 10% off a future order. In short the quality leaves much to be desired and they don’t stand behind their products to allow me to exchange them. The email I got said that I purchased my pants “way back in May (2020)” I’m sorry if I expect $100 pants to last six months without feeling like my old high school sweats. Buyer beware.

November 26, 2020
Unprompted review
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Reply from Public Rec

Hi Joseph! Really sorry to hear about this experience. We definitely make sure that every garment is meticulously designed and we take quality control very seriously. However, the pants are also subject to regular wear and tear especially if proper care instructions aren't followed. Still we hope that you'll reconsider. We do appreciate this feedback though and we'll make sure that this will be shared with the team.

Rated 5 out of 5 stars

Awesome clothes!

The clothes fit really well, look great and last. I have brought everything from tops to pants to backpacks. I have not found any t-shirts or polo shirts that come close to the Public Rec look and feel.

November 13, 2020
Unprompted review
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Reply from Public Rec

We're glad that you love our apparel! It's awesome to hear that you're having such a great experience wearing out gear. We truly appreciate your feedback. :)

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