Public Storage Reviews 

I have alway had great service from the manager at the north Tacoma unit on Mildred Street. Her name is Kim.

Public Storage is a rip off. My storage space was bought out by Public Storage. Frank Road in North Canton Ohio. It went from $70/mo to $150/mo. When I wanted to move out and needed my lock cut, they purposely waited until after the first of the month so that I had to pay another month. The onsite manager said I would get reimbursed some money. Then, left a message saying I was wrong. You still had to pay the whole month , no reimbursement. And the space itself was junk. Big waterhole in front of it, door all rusted and insulation foam crumbling all over my items. I will never do business with Public Storage again.

We have 3 public storage in montrbello. Today we were in a bind and Jake, Customer service, was there and he offered a few suggestions and it worked. We are so happy he was there. He even cleaned the restroom spotless for us to use. Nice hire public storage, Jake is a gem :)

Awful. Gates don’t work. Indifferent and antagonizing staff.

The manager Kimberly at the Red Branch Road
location in Columbia Maryland is very welcoming and has great customer service skills. Each time that I've spoken with her she's had the same polite attitude. Kimberly is a very understanding and helpful person.

First and foremost...Cherresse at the Public Storage location on Camp Cardinal in Coralville, IA is the VERY BEST!! She was kind, patient and went above and beyond getting me situated with my storage unit. However, the "corporate process" could use some work. I called the 800 number and thought everything was situated for my pending move in. Then I recieved a few confusing texts indicating that my initial facility walkthrough date/time was cancelled, I was given a different rate than what was orignally quoted and had to get firm with a customer associate to get what was promised restored. In the end, all is well. As long as I know the reliable property manager Cherresse will be around, I'm sure we'll have a fine partnership.

I had been doing business with a "mom & pop" mini storage locker in a smaller town in central CA.Been there at that facility for about seven year. Good manager, always there, easy to pay in person, by phone or on line. And regular pest control. But suddenly they got bought out by a very predatory national R.E.I.T. They raised the rent through the roof, staff is never there, cancelled pest control, ran the property into the ground. That REIT, and thus that property, were bought out by another bigger REIT called Public Storage. They have been just as bad. I can almost never find a manager or any staff there when I go there. No one ever answers when I call them, it just goes to voice mail, and no one ever returns my calls! They must have fired the pest control, as I can never find them, or even find out who they are. The units have huge gaps in the back, wide enough for rats & mice 2 march a parade through. The perimeter wall now has ivy growing all over it, which is a harbinger for harboring rats and mice! They don't want to cut it down because they think it looks pretty. Meanwhile I can't get them to plug the huge gaps and holes with something like expansion foam.
.
I had been paying on line. But suddenly in September their lousy web site wouldn't allow me to pay on line! I get onto their website, enter my storage facility, my phone # and zip code, and it tells me every time that it has no record of who I am!!! I keep calling the office my storage unit is at, I just get voice mail, and they never return my call or email. I call number after number, only to get stupid AI-like recordings, which also say that they have no record of who I am. When I can get a live person, they threaten late charges which are catastrophic and predatory!!! If I have to "bother" a live person with taking my payment, they threaten to charge me an extra $20 for their "trouble!" I spent the first ten days of Sept. calling phone# after phone# for Public Storage, even at their corp. office, and was finally told that I would have to travel to one of their storage facilities with my driver's license to prove who I was, even though I had already done that at the storage facility where my unit is! I told them that I was recently a victim of a hit and run auto accident, my car is still in the garage, and I have a badly injured shoulder, hip, shattered knee and torn meniscus and ACL tendon in my knee, and on crutches, would have to spend all day, a lot of money, plus walk about ten miles on between bus stops in great pain on crutches, in 110 degree central valley heat, ... but they assured me how they didn't give a damn, and would be happy to hit me with $60 late fees, and prepare to auction off my contents if my payment was made that day. They refuse to take the payments by phone or web. I thought I was going to die of heat stroke, walking about 10 miles between bus tops on crutches, in great pain in the sweating 110 degree heat! I reconfirmed my name, phone#, mailing address, and email address, and gave them a copy of my drivers license. The storage facility took my payment, said they fixed it while I was there, and assured me I would never, ever have to go through that crap ever again.
.
I have been trying for the last nine days to pay my bill with them on line, but once again, their stupid system claims that they have no record of who I am!!! They charge my credit card each and every month, yet claim the have no clue as to who I am. I had to fib and say I wanted to rent a storage unit in order to get a live person. It sounded like some rude person from some third world country or banana republic. She demanded my account#. I said I have my unit number, but was never given an account #.She angrily barked that they emailed me my storage facility's address, my unit#, my account#, and the new gate code! I told her I have never received any such email w/ that info! I asked her what email address they sent it to? She refused to tell me! She asked me what my email address was, I told her. She claimed that was nothing like the address they had on file & sent my info to! Great, so they sent all my vital info to some total stranger, who can now use it to do an account take-over, and steel everything in my storage locker! I asked to speak to a manager, so was transferred to some woman down in Corpas Christy TX of all places, who confirmed they had my correct email, phone#, mailing address and name. Refused to change my account# or gate code to prevent an account takeover! She insisted I hang up, go back to their web site, and it would take my payment with no more problems. I spend many more hours on phone call after phone call, before I could get some one who would take my payment verbally, & not charge me extra $20 to do so! Their payment problem still isn't fixed! And now I have to worry about an account takeover, plus theft of everything I own in my unit. So if u are thinking of renting from them, Don't!

Ms. Felicia, Mgr. Smoketown Rd. Woodbridge,VA., is very outstanding. She always goes above and beyond. Ms. Felicia, is very knowledgeable about the company and understanding of the customer needs. She is easy to talk to and always happy to answer your questions. She always makes me feel like a valuable customer. Felicia, has always shown she cares and treats you like a human. That quality is hard to find nowadays. Very refreshing , you don't find that quality. Felicia, is one in a Billion. Thank you, G. McNeil

I'm giving public storage a 0I highly recommend nobody put their stuff in public storage it is not The type of place you would want to put your stuff in my daughter actually had stuff in public storage They guaranteed us nothing would be wrong with the unit I lost everything in the unit due to the fact everything got molded we finally got Are things out public storage violated our rights they gave out personal information that should have been private I think public storage is one of the worst places to ever put your things in I highly recommend you do Your research do not use public storage

John and Lisa were both helpful and professional it the take over of Public storage sucks. The call center and the storage location employees are not on the same page. It’s hard to reach an agent during store hours appointments have to be scheduled then the agent don’t show up. I can’t wait to remove my items outta here in six months. I miss I storage they were much better.

1) about 2 years ago i had asked the mgr about replacing the rubber seal at the bottom of my roll-up storage door. He said that he would need to get approval. A week later he said it was approved. I gave him my spare key so that the repair could be accomplished. He told me that it might be a month or so. YEARS later the seal is still NOT fixed. And still all the leaves and dirt from whoever blows off the drive way surfaces is blown into my unit under the door !!!

2) For units that are next to the breeze-ways there is a 1 foot open area at the top that is open to the breeze-ways. I was told by the mgr that the breeze-way doors are supposed to remain closed. They are OPEN ALL THE TIME. All the dust and dirt enters into my unit through the openings !!!

3) The open areas in 2) above and the breeze-way doors being open all the time allows Squirls and Rats to enter my unit. Yes I see the CRAP these rodents leave. The other units have walls to the ceiling. Rodents Have Damaged My Personal Belongings because of the Openings !!!

4) There is a dumpster on site. It is LOCKED 24/7... Why even state there is a dumpster when no one can use it !!!

5)Rental Cost have MORE THEN Doubled over the last 3 years. The mgr says that if I move to another unit as advertised on the Internet I Will Still Pay The Maximum Rate NOT A Reduced Rate. The mgr had told me that PUBLIC STORAGE Does NOT Care About Its Customers with regards to Rental Fees and Increases !!!

6) Public Storage Is A Publicly Traded Stock Company (REIT). It buys up all the other storage companies to essentially control the storage market and maximize profits. Apparently from mgrs statements they have NO LOYALITY to existing customers and attract new customers by short term Highly Reduced Rates.

Don’t rent from the public storage at 555 North Olden ave in Trenton NJ the staff stole all my things from my unit and discarded photos of my deceased son that I won’t be able to get back

Syrus at the international drive Orlando location was very amazing. She made everything go by smoothly and was extremely helpful with all my concerns. Definitely only dealing with her moving forward.

Syrus was very helpful and of great service 👍🏼

The attitude and lack of customer service at this Public Storage location are unacceptable. The office was closed every time I stopped by, and calling customer service only sent me in circles.

Before renting, I specifically called to confirm I could back up a trailer. The space around my unit is extremely tight, and a large truck is parked in the roadway at all times, making access impossible.

Today, I finally spoke with an employee about the lights not working in my unit. She cut me off with, “My lights work just fine.” When I explained they don’t turn on, she dismissed me and said, “I don’t need your attitude here. Everything works just fine, smartass.”

Not a greeting when I said hello, not a smile when I approached to report a maintenance problem, but already humiliated me with her insults and I professionalism. At least make eye contact and stop playing solitaire for one second. Who In their right mind takes a concern as a personal attack if I’m a paying customer asking for a working light in a pitch black looking cave so I don’t trip over dirt and spiders just to have a usable access to my unit. Being interrupted and dismissed instead of helped is completely unacceptable.

People complain about being replaced by robots. Put it to a customer vote with that nasty attitude, it’s a no brainer what would happen at the public storage.

I have only been renting from Public Storage since May 2026 - 6 months. In that time the introductory rate increased from $85 to $105. I was prepared. Just received a post card in the mail stating that on the 1st of November my rate is increasing almost 30%!!! For WHAT! My space isn't increasing. The gate is broken most of the time, so security isn't increasing. What does a storage company do that deserves this increase?! What of their expenses increased 30%? I really wished I had some place else to go but the company counts on me not wanting to move my stuff. What a racket!!!

I rented a storage unit at Public Storage in Fort Mohave, AZ, Arcadia Lane. Cozy and Angela were so helpful during the time I needed the unit. I could call their office if I had a question, and they were always polite. I highly recommend their storage facility because of Cozy and Angela's willingness to listen and help customers.

Syrus at the Orlando location has been super helpful! Really appreciate the super fast and friendly service! Thank you!

My daughter has a unit there, and the lady who checked us in couldn’t have been nicer.

So far I have had a great experience at this location. I was helped by Syrus at the international location. The facility is clean and well lit with proper lighting.