Public Storage Reviews 45,907

Renters Beware! Total Scam! I moved out of my unit on August 1st and was charged for the entire month of August. They do not pro-rate charges as I was happy to pay for ONE day. Then they sell accounts to collections after 30 days! I am furious! They are hurting my credit when they have the ability to rent the unit for days 2 thru 31!! Such a scam and horrible business practice for a company, I thought, was reputable.

Well Sabrina was the most helpful and courteous employee that I've delt with out there in 5 years. She went out of her way to help me and was on her break and still helped me with my issue. I just wish she was there before I decided to leave there or I'd still be there for sure. She is very nice and makes sure that everything runs smoothly and is a very good manager. Thanks for all your help today and I'll recommend you to anyone thats looking for Storage units in the future. You really made my day when I needed a helping hand. Thank you so much.

Watch out! They will raise your rates dramatically. I'm paying DOUBLE what I initially paid 2 years ago with no change to the service provided.

Expect 20% rent increases within a couple of months signing and moving in. Disgusting predatory practices and the reason they barely have over a 1 star review on most sites.

The positive - the ventilation for this place was well calculated - no mold or bad smell. The negative -Stored articles in multiple units for a period over 18 months. Pricing increased significantly (50% in first year alone). To reach the facility manager was almost impossible. The toilet of the facility was often just closed, and when open in terrible shape (no soap, toilet paper, hand towels). Algae's are growing in the toilet bowl - have never seen this before - this only happens when no cleaners are used and plenty of bacteria present that algae can feed on. The carts for moving furniture never get cleaned, nor checked for properly working (wheel bearings are worn out). The floors are painted in a grey color originally, but this color is barely visible as it is in a solid beige-dirt color. This could be a great place to store - but managemet is not getting a passing grade

Absolute SCAM!!!!! Reserved and paid for a unit online. Received a message stating my unit was ready but when attempting to access the facility, the doors did not work. This was a Monday morning at about 10am for reference.

There are no employees available on site to assist and didn't receive a call back until late afternoon. Still no resolution on access and when I asked for a refund, I was told I was still going to be charged an admin fee. I was robbed by Public Storage and they refuse to acknowledge. Terrible company, terrible morals, terrible customer service.

BEWARE!!! Clean place with good customer service, BUT their business practice is to get you in then raise the rent dramatically. I had a 10x30 unit for a couple of years and had to spend about $1000 for a forklift, truck, and helpers to move out. Moved in with a rent of $593. After 10 months, it jumped 25% to $743. A year later it became $907, a 22% jump. I'm GONE!!!

Kelli answered all our questions with knowledge and a great personality. Extremely professional! made the entire experience easy.

I rented the space and signed a contract online. I went to move in and the unit was locked and inaccessible. There was nobody to talk to at the facility, nobody helpful on the phone and still no unit access.

I paid for a month of storage left early and they won’t refund the remaining. They’re just a bunch of thieves.

Public Storage ruined an extremely large part of my life mentally and emotionally. They auctioned my storage unit without notifying me. My storage unit was everything me and my children owned. Clothes, shoes…everything. We were in the middle of moving and they ripped that from me and my children. We only had a few items a part from our unit since we were moving. They did not post anything about auctioning the unit on their site in my account. Not once had they spoken to me. Do NOT rent a unit anywhere at a Public Storage, especially the one on Gary Avenue in Geneva, Illinois. Only reason I found out about my unit was because my son went to get his 4 wheeler out. Everything was gone. I suffered major panic attacks and I honestly did not want to go on anymore. I felt as if I failed myself and my children. I blamed it all on me and it took a toll on my mental and emotional health. I literally begged and begged Lily, the manager to tell the person that bought my unit (10 x 20 unit) that I will pay them whatever they wanted. I begged her to give them my number, so something could be worked out. I did everything I could to save my unit for me and my children. Public storage shrugged me off and Lily would not do anything at all for me. It was, by far, the most excruciating experience I have ever been through. I have nightmares about mine and my children’s belongings. I cannot sleep knowing our belonging’s are somewhere out there. I even asked if I could buy each and every item of mine back. I said, offered, begged, cried and pleaded anything and everything I could to get some sort of help. They wanted nothing to do with any of it. If our belongings would have burnt in a fire or something of that nature, it would have been easier to accept. Knowing Public Storage illegally auctioned off our belonging’s, another person bought it ALL for 250.00 and then no one caring to help or figure anything out almost killed me. Lawyer and private investigator were out of my price range for what I needed done and proved. So please, do not ever go to a Public Storage.

Horrible service, sneaky about their prices. If you get a storage unit with a promo or that month’s special, just know it’s only for one month and then your month payments are never a fixed rate. I was told they fluctuate with the market. The Storage facility I used closed at 9:00pm. If you left at 9:01, you be getting an email. No one is ever in the office and they live there!

Beware. I have rented a unit at a contracted price or so I thought. In the six months that I have been renting the space monthly rent increased from $101, $145, and now $194. Of course I cannot get anyone on the phone to explain the increase. STAY AWAY.

The owner is a conman. After rent going up from $126 to $176 for me a 10’x20’ unit I complained and finally dropped it to $156 and not everyone has rates increased. Just some of the lucky chosen.
So unexpected rate increases after you get all your stuff in the unit. I know you don’t wanna just have to move everything back out.
But recently, I was inside after hours after 9 PM it closes. I opened the control panel and let myself out well I was told I had to vacate. I said OK that’s fine. I didn’t turn nothing up. I wasn’t in there stealing or anything like that I was just all I did was let myself out so OK it’s fine. I told him that’s fine. I will leave well. They took my money for the month and they told me I need to leave in three days while the front desk girl who was very helpful we will be talking and she said it was OK that I stayed Long enough to get my stuff out so at the end of the month came I got everything out and I was out on sept 1st I am he tried to charge me $141 or he is charging me $141 for the whole month. So I have to pay for a whole month of a place. I’m not even allowed to be at when I was out on the first of the month. My unit was clean. There was no damage to it. I took care of everything but still being charged $141

Very quick to get through on the phone - both as a new customer and as a returning customer. I got immediate, honest and genuinely helpful assistance - including getting the best deal for my specific needs.

In person, at the 36 QE Blvd Etobicoke branch, we got great service from Kunle. He was helpful, friendly, also very clear about the contract, how to access our stuff. He helped us move things, and remembered me later when I called for a query. Five stars!

The property manager keeps the facility clean and safe. She recommended at great size unit for our family. I would definitely tell my friends and family. We appreciate the professional customer service.

I have been with public storage since 2013, when I met Holly she was the nicest person and never changed. She is very helpful, when I had any problems she would resolve it if she could. They should have more employees like Holly. Thank you Holly
Cynthia Hoyle

This place is an absolute ____.they get people in at a cheap rates then shortly after rase the rent dramatically.they know that it's a lot of work to Unpack a unit. They rely on the fact that you will probably just pay it. A year ago they told me my rent was due. and charged me a late fee, and cut my lock and put there lock on it. So illegal.I was paying automatically n had to bring bank statement to show them.They apologized and bought me a new lock.woo hoo! They went into my unit n took things I have dug through everything n cannot find missing jewelry and coins.i beleave they seen me looking at my things in the camera and had to have them. I would go to police but I don't have recipes and beleave that would be fruitless.Now they are telling me I'm late again.Its still being taken out automatically I have statements to prove it. I'll find out tomorrow if they cut my lock and put there's on again. Save yourself the trouble of moving out.just don't move in. I am paying like $106 and they just bumped it another like $35 $40 they know I don't want to move out in this heat n I'd have to hire a helper and a truck. I wished they didn't buy it from the original owner. They keep raising the rent. I've been there since it was first open.

LOOKING FOR A REASONABLE PLACE THAT IS SECURE FOR MY EXPENSIVE ITEMS AND THE HAVE THE PERFECT SIZE AND THE MOST REASONABLE PRICE. THE CUSTOMER SERIVCE WAS EXCELLENT AND I FELT LIKE THE REPRESENTIVE WAS KNOWLKEGE ABOUT THE UNIT AND THAT GAVE ME A PIECE OF MIND . I FORGOT THE REP'S NAME BUT I DID GET THE STORE NUMBER 25862. I ADVISE EVRYONE TO CHECK THEM OUT

BEWARE!! Artificially low rates to hook you in. They increased my rate over 50% after only 4 months. Corporate customer service was rude when I called to discuss it.