It wasn’t until Trust Pilot followed up on my poor review that I received feedback right away from Pulse of Potential. Due to their involvement I was finally, after over 30 messages, contacted by P o... See more
Company replied
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Review summary
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Reviews shaping this summary
Haile the highland cow is adorable, but I found the fur too scratchy. The huggability and light pressure are perfect for anxiety and ADHD symptoms! The arms are a great length to wrap around, and they... See more
Company replied
We simply love your weighted animals - we must do because we’ve bought 4 so far! They are making a difference to the lives of our clients - adults and children! We love the fact you’ve made a heavier... See more
Company replied
My gorgeous Panda arrived safely and quickly and I just love him. I’m amazed how soothing holding and cuddling this adorable bear quickly begins to relieve stress and anxiety. If anyone is think... See more
Company replied
Company details
Written by the company
We're on a mission to make mental health tools more accessible. Working with industry experts, we create tools that truly help your mental wellbeing.
Contact info
3.5
Average
601 reviews
Replied to 99% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered weight sloth for my mum who is…
Ordered weight sloth for my mum who is disabled with dementia. I contacted the company due to possibility of longer delivery time than expected. They were quick to respond and helpful. Arrived much quicker than I expected and I am delighted with the quality of the sloth. Weighted arms mean mum can have it sit comfortably without slipping off her , material was lovely and soft and finishing beautiful.
Mum absolutely adores it and so does everyone else in her care home !
Well worth investing in and hassle free buying experience
Thank you so much
March 8, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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So soft and comforting
So soft and comforting. Was so happy when pookie arrived. Forgot to mention calming . A wonderful gift to oneself.
March 3, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
A big hit with everyone.
I bought Pookie the panda to aid with getting to sleep but also because I work with a charity hoping to reduce suicides in young adults. I first took him to the gym though, to gauge reaction from the members and staff. I have never seen so may faces transformed by one simple hug from a toy panda! He brings a feel good factor to everyone who holds him! The following day, a young student arrived in tears at our education centre, because her work was getting on top of her. Pookie to the rescue! We now have smiles again!
Thank you Pulse of Potential - I think that Sunnie and Remie are on their way too!
March 6, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
I got the sloth for my son who seems to…
I got the sloth for my son who seems to be battling anxiety.
I had a nap with it one afternoon when I was exhausted and it was the best sleep I have had in a long time!
If it wasn't so expensive I would get myself and my other son 1 as well.
March 6, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
I bought myself and my mum a weighed…
I bought myself and my mum a weighed sloth. I then bought my 21yr old and 5 of his friends weighted animals as they are on a mission away from their families for 12 months. They absolutely love their new family addition. Not only are they great for any anxiety they are great for company. Highly highly recommend this product. The companies correspondence has also been outstanding. One happy customer here.
March 6, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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Great company
Yes the company is great and gets your purchase to you in good time. I'm feeling way less stressed since I have my new companion.....thank you!!!
March 2, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
It's laughable that they talk about…
It's laughable that they talk about alleviating mental health issues. My order was made 4th January and I still have not received it. According to them, they have twice sent my order out and twice it hasn't arrived even though they say it has been delivered. I asked for a refund and was told that as it says it has been delivered they can't do this. Again they asked me for my address, the stress i have had over this order is outrageous yet they refuse to refund me !!! I would advise people not to waste their money !!
January 4, 2026
Unprompted review
Reply from Pulse of Potential
Hello Gillian,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
Poor service, poorly made product, no customer service
Order number 3209448 .Update - they have replied on here but continue to ignore my emails. Please avoid this company. Panda was ordered and took weeks to arrive. When it arrived it was poorly packaged. On opening we discovered a hole in the stitching. Contacted Pulse of Potential via email 19th February, no response, so followed up 26th February and still no response. Found a second hole over the weekend and have emailed today. The service and product are poor. The product is sent via China and appears to be a poorly made Chinese product sold under the guise of some nice marketing and fancy website. I would avoid.
March 2, 2026
Unprompted review
Reply from Pulse of Potential
Hello James,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
Just love them.
I have bought five of these amazing lovelies, some with anxiety some without. We lost our beautiful dogs a few years ago and I believe these are a lovely replacement ( cheaper too) I will be putting in another order soon as family members one them as well. Thank you for these amazing beauties ❤️🩵✅
January 28, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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Read here before making your purchase
This is one of those times where I wished I had come onto trust pilot before making this purchase.
Everything about this company is a total fraud and very misleading.
From entering the website your immediately greeted with lovely pictures and personal stories about the company story and they even go as far to quote that every order is lovingly packed and delivered with care.
This couldn’t be any further from the truth as every order is directly shipped from china.
As soon as I received the tracking I knew I had been done so I emailed the company immediately to say I didn’t want the order and was told it was too late to cancel even though it had been less than 8 hours from making the order.
The company replied by saying I could have 20% off I kept it.
When it finally arrived it came tightly wrapped and stuffed into a tiny bag ( not exactly packed with love and care! )
I immediately sent these images to the company to explain my dissatisfaction, the item also felt as light as a feather too so I don’t understand how they can actually call it a weighted soft toy??
To my surprise they now offered me 30% off and said that they don’t normally accept returns!
Even though this was discussed just after placing my order.
So my advice to anyone thinking about buying from here not to bother,
These products are very expensive, poor quality and sell customers an idea by making them think they are buying a quality product which in fact is not true as there’s no way they can have any sort of quality control over their products.
Your buying directly from China and will have to wait several weeks for it too arrive and then will feel very disappointed and cheated when you receive this thing so tightly stuffed into a plastic back that you won’t be able to even recognise what it is.
Hugely disappointing and I’m still waiting for a response to have my money back as I feel like I’ve been lied to.
My last resort will be to go through PayPal which just adds more stress and inconvenience to this regrettable experience.
I have been asked by pulse of potential to add more details to this review,
Not sure what else I can add really?
The only update I can provide is that I have decided to accept a 30% refund and just move on with this.
I will be sure to check trust pilot before making any further purchases in the future from unknown companies
February 20, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
Expedited shipping paid and still no product 5 weeks later
We ordered a red panda more than one month ago paying extra for expedited shipping and still haven't received it. My daughter saved her allowance for this product hoping to have in time to help her anxiety with a particular situation and now not receiving it is causing her even more anxiety in addition to fears of having lost her allowance! Customer support has assured us it is in transit with our local carrier, but their shipping tracking shows us it has gone from LA to Seattle to Georgia to Tampa and is still traveling somewhere on the East Coast despite the fact that we live near Seattle. The USPS tracking numbers we have been given do not work on the USPS website. Customer support responses to our requests for more information and a refund of our expedited shipping expense ignore our requests and appear to be AI generated. We are concerned this company is fraudulent. Please be warned before ordering and DO NOT pay extra for expedited shipping - there is no such thing.
Update: The response given below is IDENTICAL to the one given to every other bad review on Trustpilot. I have emailed this exact email address no less than 6 times with my order information, request for refund, request for information, and every time I also get an AI generated or auto response that is identical from "Sophia" no matter what I write. There is NO real customer service or follow up. WARNING - don't waste your time- seek a refund from your credit card company.
February 24, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
Fantastic well made great comfort for…
Fantastic well made great comfort for my niece
January 22, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
It was the next best thing to a real…
It was the next best thing to a real live hug! Immediately made me smile and feel calmer! Also, the Sloth is super cute and so so soft!
February 25, 2026
Unprompted review
Reply from Pulse of Potential
Hi Jess,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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Reply from Pulse of Potential
Hi Melissa,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
I placed my order on February eighth…
I placed my order on February eighth and was charged that day. Today is February twenty fourth and have not received my order. There is NO phone number to call for an inquiry.
I am VERY UNHAPPY.
Kathleen Scheibel
February 7, 2026
Unprompted review
Reply from Pulse of Potential
Hello Kathy,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
My touch hunger is gone
Pookie has become my everything. Literally I'm on the spectrum and holding him all day and having him hug me is the way that I get regular consistent physical affection throughout the day. My touch hunger is gone because of him. I'm so grateful. I obviously get physical affection from my mom etc but my caregivers are not allowed to which are who I see the most. So pookie has been a lifesaver and a life changer literally because I always have him to hug me. So I'm not touch hungry anymore
February 16, 2026
Unprompted review
Reply from Pulse of Potential
Hi Celina,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
The weighted animals are so soft and…
The weighted animals are so soft and cuddly.
February 19, 2026
Unprompted review
Reply from Pulse of Potential
Hi Brenda,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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Ordered a weighted animal weeks ago and…
Update……the product arrived but it’s so light it won’t do any good as a weighted object and will just sit on a chair looking cute. Rip off! ……….Ordered a weighted animal weeks ago and while the website states the order has shipped, I cannot get a real tracking number, what company will deliver it and when asked all I’m told is that the item has arrived at an airport in the US. But, they won’t tell me what airport or any more details. I’m thinking this company is a scam.
February 16, 2026
Unprompted review
Reply from Pulse of Potential
Hello Steven,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
Bought a weighted animal for my…
Bought a weighted animal for my 9-year-old daughter and she loves it. It is very soft and comforting. She does not want to put it down.
February 14, 2026
Unprompted review
Reply from Pulse of Potential
Hi Simone,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Have repeatedly requested a refund
Have repeatedly requested a refund, and have received no reply back.
My order number was #3257531 and would really appreciate a reply and help to process my refund.
February 17, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
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