It wasn’t until Trust Pilot followed up on my poor review that I received feedback right away from Pulse of Potential. Due to their involvement I was finally, after over 30 messages, contacted by P o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Haile the highland cow is adorable, but I found the fur too scratchy. The huggability and light pressure are perfect for anxiety and ADHD symptoms! The arms are a great length to wrap around, and they... See more
Company replied
We simply love your weighted animals - we must do because we’ve bought 4 so far! They are making a difference to the lives of our clients - adults and children! We love the fact you’ve made a heavier... See more
Company replied
My gorgeous Panda arrived safely and quickly and I just love him. I’m amazed how soothing holding and cuddling this adorable bear quickly begins to relieve stress and anxiety. If anyone is think... See more
Company replied
Company details
Written by the company
We're on a mission to make mental health tools more accessible. Working with industry experts, we create tools that truly help your mental wellbeing.
Contact info
3.5
Average
602 reviews
Replied to 99% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product & customer service
Appreciate this company’s customer service when I had an issue. All resolved!
February 2, 2026
Unprompted review
Reply from Pulse of Potential
Hi Alice,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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Great experience
I work for a healthcare charity and we purchased 8 weighted animals for the kids visiting the clinic. We have had great feedback from the families, the animals are wonderful for overcoming anxiety and discomfort.
The Pulse of Potential team are also very lovely and easy to communicate with. I highly recommend!
February 3, 2026
Unprompted review
Reply from Pulse of Potential
Hi Peaches,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
As an adult with autism I have found…
As an adult with autism I have found that using my koko the koala weighted Animal has helped me to regulate my emotions easier if I find that I am getting overwhelmed a hug with koko for ten minutes help me feel more calmer
January 30, 2026
Unprompted review
Reply from Pulse of Potential
Hi Susan,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Really quick support and service
There was an issue with the first shipment but the second one was immediately dispatched and arrived in time for the birthday, the plushie is amazing quality and has immediately become a favorite!
February 1, 2026
Unprompted review
Reply from Pulse of Potential
Hi Gunar,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Quick delivery
Quick delivery . Item was exactly as shown. Very happy
January 18, 2026
Unprompted review
Reply from Pulse of Potential
Hi Beth,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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Love these lil pets so soothing and…
Love these lil pets so soothing and calming
January 10, 2026
Unprompted review
Reply from Pulse of Potential
Hi Mary,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Really makes a difference.
Really makes a difference.
Beautiful and soft fur that really gives you that calming effect when you stroke it.
Lovely to cuddle when feeling anxious.
Only thing was the packaging had been opened as it was slightly mucky on the fur.
Evri had obviously opened it and re-packaged.
February 2, 2026
Unprompted review
Reply from Pulse of Potential
Hello,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
My Daughter loves hers
My Daughter loves hers, fights my grandchildren for it. They all seem to like it so they switch each night. I'll have to look into purchasing more.
January 25, 2026
Unprompted review
Reply from Pulse of Potential
Hi Jennifer,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Customer Service - first class
My son ordered the wrong cuddly for his girlfriend. I e mailed Pulse of Potential, to ask if I sent it back, could it be exchanged.
To my amazement, they credited my son's account so that he could get the one she wanted, which has now arrived.
Absolutely amazing customer service. My son's girlfriend is delighted, and I would have no hesitation i recommending these lovely weighted animals to anyone.
January 6, 2026
Unprompted review
Reply from Pulse of Potential
Hi Mary,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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Reply from Pulse of Potential
Hi Avalon,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
This company and products are amazing
This company and products are amazing! I haven’t bought an animal for all my family and nieces and nephews. I had a small issue with a missing delivery and they took care of it immediately going above and beyond!! Highly recommend!!
January 31, 2026
Unprompted review
Reply from Pulse of Potential
Hi Jennifer,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
No problems from the time I placed my…
No problems from the time I placed my order until delivery, that applies 2 each & every order I placed & all items R top quality.
November 26, 2025
Unprompted review
Reply from Pulse of Potential
Hi Robert,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
I’m a believer
I wish I had ordered from Pulse of Potential first! I ordered from another company at the beginning of December to give the weighted stuffed animals as Xmas gifts. It’s now the last week of January and the other co has ghosted all my emails and calls! I was so disappointed my gifts didn’t arrive from the other co and decided try Pulse as a last-ditch effort! Not only did my order arrive quickly, but they did a great job keeping me updated and the animals are even better in person than I imagined! Thank you for keeping your word and making a great product!
January 1, 2026
Unprompted review
Reply from Pulse of Potential
Hi Sheena,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
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My grandson has separation anxiety…
My grandson has separation anxiety ordered one and it seems to be working .
January 27, 2026
Unprompted review
Reply from Pulse of Potential
Hi Kathy,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Excellent customer service and tracking…
Excellent customer service and tracking of my parcel. I received Sunnie the Sloth three days ago and I am absolutely thrilled with this stuffy! I'm healing a disregulated nervous system and this weighted animal is something I didn't know I needed. It brings calm and a sense of relief I didn't think was possible for a stuffed animal. Thank you for creating these! Everyone should have one!
January 27, 2026
Unprompted review
Reply from Pulse of Potential
Hi Chere,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Defective item and not great customer service
This is an update on the below review:
"I have now received a confirmation from the PoP that the refund was issued. So I'm changing the score to 3 stars. It can't be possibly higher than that. As it took me two months to get through to them and only a bad review here has actually prompted them to take action".
The initial review (before the refund):
I had an extremely disappointing customer service experience. I received a defective item (a torn soft toy). I sent an email requesting a full refund. Nearly a week later I got a response and was told that the refund will be paid.
It was nearly two months ago (29th of November), and despite numerous follow up emails and further promises from a staff member, I'm yet to receive anything.
I was initially told that the refund would be issued and then that the matter was being looked into. I've got the full chain of emails that has lead nowhere and for over a month now all I'm getting back is radio silence.
Chances to get your item intact are slim and to get a refund are non-existent. What a waste of my time and money!
November 29, 2025
Unprompted review
Reply from Pulse of Potential
Hi Ksenia,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
Fraud
I have only received part of my order. I keep getting brushed off despite numerous attempts to either get the rest of my order or get a refund. I have started the process of filing complaints due to the failure of Pulse of Potential to fulfill their obligation. It’s been 6 weeks since I placed my order.
December 16, 2025
Unprompted review
Reply from Pulse of Potential
Hi Susan,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
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Reply from Pulse of Potential
Hi Maria,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Awesome gift
Was a gift for my grandson who has some stimulation issues. He absolutely loves it!! Thank you
January 24, 2026
Unprompted review
Reply from Pulse of Potential
Hi Shelley,
Thank you so very much for your kind review reading it truly made our day.
We’re so grateful that you took the time to share your experience. Knowing that our work made a positive difference for you really means a lot to us.
Everything we do is done with care, and your words are a wonderful reminder of why we keep going.
Thank you again for your trust and support it’s truly appreciated.
Warmly,
Pulse of Potential
Zero response from customer service
I contacted Pulse of Potential twice within the stated refund window to request a refund, following the refund instructions on their website (emailing with my order number and reason). Their policy states that refund requests will be reviewed and that customers will be notified.
I received no response to either email. The issue was not a dispute over the product itself, but the complete lack of any reply, which made it impossible to pursue a refund under their own stated process.
I’m sharing this to document the company’s nonresponsiveness rather than the product.
Edit: 2.4.26 I appreciate the response here. This has been (I think) now been resolved by email, as my third message to Pulse of Potential got a reply. Ultimately I had to ask them to honor their refund policy 6 times, as they avoided the specific request and wanted me to accept partial discounts or store credit. After the sixth explicit request for them to honor their stated refund policy, they agreed - however, the refund has not yet shown up on my credit card statement (they mentioned it might take a few days) so I am still waiting to see if this is indeed resolved.
December 25, 2025
Unprompted review
Reply from Pulse of Potential
Hi,
Thank you so much for taking the time to leave your review.
I’m truly sorry that this has been such a disappointing experience for you we really wish things had gone differently, and we genuinely want to help make this right.
I’ve looked carefully, but I’m not able to find your order with the information provided here. That sometimes happens, and it’s completely okay. We can still help, and we’d love the chance to do so.
Whenever you feel ready, please send us a short email at contact@pulseofpotential.com with your order number (or any details you have). There’s absolutely no rush just whenever it feels manageable for you.
From there, we’ll take it step by step and do everything we can to sort this out. You don’t need to explain everything at once just whatever feels comfortable.
We really care about your experience, and we truly want to help make it better. We’ll be here whenever you’re ready.
Warmly,
Pulse of Potential
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