Great smoke quality and variety of products and flavors, especially in tobacco flavors. The device is very easy to use and clean and can last for almost one and a half packs (around 30 cigarettes). I... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Pulse has value for money products, and a great customer support. They are very helpful and ready to solve any problems. Also, their delivery times are always very good.
Company replied
The company has a fantastic customer support center, they're always helpful, well- informed and kind. The products are amazing, great quality and match my tobacco taste perfectly
Company replied
Device small and slim, easy to use and if you encounter any problems (like I did, thought the device was not working, customer service was very helpful)
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Company details
About PULZE Greece
Written by the company
Γιατί να διαλέξω το PULZE
Καλώς ήρθατε στο PULZE!
Η συσκευή PULZE και οι ράβδοι καπνού iD είναι σχεδιασμένα από τους δημιουργούς των Davidoff. Έχουν σχεδιαστεί για να προσφέρουν υψηλής ποιότητας εμπειρία θερμαινόμενου καπνού με πλούσια γεύση και λιγότερη μυρωδιά.
Το PULZE και το iD απευθύνονται σε ενήλικους καπνιστές που επιλέγουν να συνεχίζουν να χρησιμοποιούν προϊόντα καπνού.
Το PULZE έχει σχεδιαστεί για να προσφέρει περισσότερη γεύση, μεγαλύτερη απόλαυση και πιο πλούσια εμπειρία θερμαινόμενου καπνού. Συνοδεύεται από υψηλών προδιαγραφών τεχνολογίες και χαρακτηριστικά, όπως:
• Βελτιωμένο Σύστημα Θέρμανσης & Αναβαθμισμένη Τεχνολογία AIRFLOW, για πιο πλούσια γεύση από την πρώτη μέχρι την τελευταία εισπνοή!
• Σχεδιασμός & Αίσθηση Ποιότητας με νέο σώμα Αλουμινίου και κυλιόμενο κάλυμμα
• Ευκολία στον καθαρισμό, με πιο εύκολη πρόσβαση στον θάλαμο θέρμανσης
• Αξιοπιστία στην λειτουργία και με νέα ατσάλινη ράβδο θέρμανσης!
• 25+ συνεχόμενες χρήσεις με 1 φόρτιση προσφέροντας απολάυση χωρίς διαλείμματα
• Διάρκεια χρήσης iD 5', χωρίς μέτρημα εισπνοών
• Ομοιόμορφη εμπειρία από την πρώτη έως την τελευταία εισπνοή
• Όλα σε μια συσκευή
• Πλούσια γεύση, Λιγότερη μυρωδιά!
• 2 Επίπεδα Θέρμανσης, Έντονη & Ήπια λειτουργία
• Κλείδωμα συσκευής
Γνωρίστε την Ομάδα Εξυπηρέτησης PULZE CareΈνας από τους εκπροσώπους της ομάδας PULZE Care είναι έτοιμος να σας βοηθήσει κάθε στιγμή, Δευτέρα - Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, μέσω τηλεφώνου στο 800 100 2001 (από σταθερό χωρίς χρέωση) ή στο 211 10 65005 (από σταθερό ή κινητό με χρέωση που εξαρτάται από τον εκάστοτε πάροχο), email ή Live Chat στο pulze.com
Η PULZE συσκευή έχει εγγύηση για 1 χρόνο. Για να ενεργοποιήσετε την εγγύηση της συσκευής σας χωρίς περιορισμούς πρέπει να ολοκληρώσετε την διαδικασία εγγραφής στο pulze.com
Συσκευή PULZE 3.0 ΑγοράContact info
4.4
Excellent
679 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great smoke quality and variety
Great smoke quality and variety of products and flavors, especially in tobacco flavors.
The device is very easy to use and clean and can last for almost one and a half packs (around 30 cigarettes). I tried the new one and I am even more satisfied than with the older one, even though I had no complaints with it
July 14, 2025
Reply from PULZE Greece
Hello Sotiris!
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Katia,
PULZE Care team
Guys this device 3.0 is really…
Guys this device 3.0 is really annoying. It need cleaning every time you finish one cigar . Really disappointing
July 20, 2025
Unprompted review
Reply from PULZE Greece
Hello Christos!
We noticed that you have encountered some issues with cleaning your PULZE device and we are sorry for this.
But you don’t need to worry! We are here to support you!
You can contact us in order to assist you and check the issue further.
We remain at your disposal for any information by calling from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except official holidays.
Stamatia
PULZE Care team!
Excellent!!!!
July 4, 2025
Reply from PULZE Greece
Hello Evangelos,
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Katia,
PULZE Care team
Pulze keeps spamming me with emails…
Pulze keeps spamming me with emails about pulze products (which I never signed up for as I don't even smoke). Multiple failed attempts to unsubscribe and despite marking the mail as spam I keep getting unsolicited emails
July 8, 2025
Unprompted review
Reply from PULZE Greece
Hi Aris,
It's always frustrating when things don't work as you expect. We're sorry to hear you've been having issues with unsubscribe from our newsletter.
You can contact us in order to assist you and check the issue further.
Speak soon,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hello,
We're delighted to hear you had such a brilliant experience with PULZE and our PULZE Care team!
We take so much pride in our product and it's always wonderful to hear from our customers. We also aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Katia,
PULZE Care team
Excellence
Really good products, well-made design and practicality of the device. Furthermore, good tobacco.
June 17, 2025
Reply from PULZE Greece
Hi,
We're delighted to hear you had such a brilliant experience with PULZE and iD/iSENZIA!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00.
Have a great day,
Sofia,
PULZE Care team
Davidoff- finally you created a device…
Davidoff- finally you created a device that's flawless! PULZE 3.0 is perfect! Your ID flavours have always been great, but I have been waiting a while for your device to catch up. It's smoother, better flavour, bang on! Customer service always exceptional. Thank you.
June 21, 2025
Unprompted review
Reply from PULZE Greece
Hi Jo,
We're delighted to hear you had such a brilliant experience with PULZE 3.0, iD and PULZE Care Team.
We take so much pride in our product and services and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review. It's great to hear such lovely words.
Have a great day,
Sofia,
PULZE Care team
I CANT FIND ID SO EASY EVEN IN ATHENS…
I CANT FIND ID SO EASY EVEN IN ATHENS AND IF I WANT MORE THAN 20 PACKS THEY DONT HAVE TO GIVE US,THE PROVIDER SAY THAT THEY DONT HAVE
June 9, 2025
Reply from PULZE Greece
Hi Dimitris,
Thank you for your feedback. Your comments are being taken into account, so we can provide you the ultimate heated tobacco experience!
We would like to know more about this, so you will receive soon a personal communication from us via email, so we can contact you and find together the ideal solution for you.
We appreciate you choosing our products!
Sofia,
PULZE Care Team
The nee device arrived very soon and…
The nee device arrived very soon and safe.And it's really much better compared to the first one, very stylish and much more smooth experience
June 6, 2025
Reply from PULZE Greece
Hello Antonella!
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Have a great day,
Katia,
PULZE Care team
Reply from PULZE Greece
Hello Angel,
We are very happy that you are enjoying the PULZE device and thank you for sharing your experience with us!
All consumer feedback is always taken seriously and helps us improve to provide an excellent heated tobacco experience.
We remain at your disposal for any information from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except on public holidays.
Nikos,
PULZE Care Team
Good products, fantastic service
Been client for 2 years. And all the time they tried to improve their products while the services, wherever needed was quick and very efficient
June 6, 2025
Reply from PULZE Greece
Hello Andreas,
We are very happy that you were satisfied with the service you received from PULZE Care!
We aim to provide excellent service to all our consumers and we are delighted with the positive review you gave us.
We really appreciate the time you took to share your experience with us!
We remain at your disposal for any information from Monday to Friday 09:00 - 21:00 & Saturday 09:00 - 19:00, except on public holidays.
Nikos,
PULZE Care Team
Very simple order process and delivery…
Very simple order process and delivery to my door. Its convenient not having to go to the store to buy it.
May 29, 2025
Reply from PULZE Greece
Hello Harry,
We're delighted to hear you had such a brilliant experience with our delivery partners!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Have a great day,
Katia,
PULZE Care team
Excellent customer service
Pulze have the most friendly and efficient customer service I've ever encountered. All problems solved instantly and with a smile.
June 2, 2025
Reply from PULZE Greece
Hello Christos!
We're so pleased to hear what a great experience you've had with our PULZE Care team!
We aim to deliver exceptional service to all our customers and it's great to hear such lovely words. Thanks so much for taking the time to leave a review, we appreciate it.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Katia,
PULZE Care team
very happy
very happy. the order even came on Saturday on the same day I made the order. only a few hours later
May 31, 2025
Reply from PULZE Greece
Hi Christos,
We're delighted to hear you had such a brilliant experience with PULZE and our partners!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Have a great day,
Sofia,
PULZE Care team
Reply from PULZE Greece
Γεια σου,
Χαιρόμαστε πολύ που απολαμβάνεις τη συσκευή PULZE και σε ευχαριστούμε που μοιράστηκες την εμπειρία σου μαζί μας!
Όλα τα σχόλια των καταναλωτών λαμβάνονται πάντα σοβαρά υπόψιν και μας βοηθούν να βελτιωνόμαστε ώστε να παρέχουμε μια άριστη εμπειρία θερμαινόμενου καπνού.
Παραμένουμε στη διάθεσή σου για οποιαδήποτε πληροφορία καλώντας από Δευτέρα έως Παρασκευή 09:00 - 21:00 & Σάββατο 09:00 - 19:00, εκτός επίσημων αργιών.
Κάτια,
Ομάδα PULZE Care
bad taste, expensive, short time for each use
1.Tried 3 different flavors... all same bad taste.
2.Very short time for each use (~5').
3.Very expensive (~double cost).
4.Battery lasts less than a day of use, so second device required = expensive.
May 26, 2025
Reply from PULZE Greece
Hi Tina
Thanks for getting in touch, though we're sorry it's because you're disappointed - we'd like a chance to change that though.
Since you had an issue with your PULZE device, we'd like to call you and talk it through to see if we can resolve it together. We've sent a direct message, let us know when we should get in touch.
Georgia,
PULZE Care team
ALWAYS GREAT SERVICE!
May 24, 2025
Reply from PULZE Greece
Hello Bill.
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Have a great day.
Mary,
PULZE Care team
Pulze has the whole package for smokers
I wanted to try something alternative to ordinary cigarettes.
Pulze has the whole package.
Great tastes to experiment and avoid ordinary cigarettes and a great device.
May 24, 2025
Reply from PULZE Greece
Hi Dimitris,
We're delighted to hear you had such a brilliant experience with PULZE and iD/iSENZIA!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Have a great day,
Sofia,
PULZE Care team
Reply from PULZE Greece
Hello Stergios.
We're delighted to hear you had such a brilliant experience with PULZE!
We take so much pride in our product and it's always wonderful to hear from our customers. Thanks so much for taking the time to write a review, we really appreciate your kind words.
We 're remaining at your disposal Monday - Friday 09:00 - 21:00 & Saturday 09:00-19:00.
Have a great day.
Katia,
PULZE Care team
Reply from PULZE Greece
Hi Pafsanias,
We're sorry to hear our delivery partners weren't as speedy as they usually are, and totally understand your frustration here.
Thanks for taking the time to get in touch, we'd love to help more - if you don't mind replying to our direct message we can get in touch and provide more specific assistance.
Let's make this right.
Tina,
PULZE Care team
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