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3.5
5 reviews
No history of asking for reviews
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It’s high quality chocolate, but it won’t blow you away. I would say it’s a great gift for chocolate lovers to experience something different. It has very little sugar compared to what we’re all used to, which I think is a good thing.
I placed an order on 16/02/26, which arrived on 18/02/26…which was great…except the order was completely wrong. I have emailed PS and asked for the correct order to be sent and a prepaid returns label for the stuff I didn't order, so will see what happens.Not a great experience so far!
So, update on 19/02/26.. I emailed Pump Street and advised them of their mix up. They replied quickly and promised to send the correct order asap. That arrived today(24 hrs later) and I returned the original package to them same day and received the refund of postage within a couple of hours. Rating changed to 4/5 as a result.
Chocolate does not live up to expectation. I had high hopes of this very expensive selection pack. There is no depth of taste and the tasting notes are fanciful! Think twice if you are a chocolate connoisseur.
I ordered chocolate for Easter, but did not receive it. DHL said it had been delivered, but it hadn't been. Disappointingly, there was nothing that could be done, and I gave the company a not-so-great review. However, the company refunded promptly and - just yesterday - the chocolate arrived. It had eventually made its way back to the company from DHL, and the company resent it out to me, with a lovely handwritten note of apology. This is what customer service is about - thank you!
Upgrading to 5 stars, as mistakes happen - it is how they are dealt with that matters.
Very poor taste, chocolate bar was meant to have tastes of honeyed run, nothing of the sort!
Would not and can con not recommend.
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