Punkyouth Reviews 

919
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning and unique jewelry, noting that the products match their expectations completely and arrive in gorgeous, reusable packaging. People also appreciate the exceptional customer support, mentioning that helpful staff quickly resolve sizing mistakes and handle exchange requests without any hassle. However, some reviewers were not happy with shipping delays, reporting that orders took several weeks to arrive or remained stuck in processing. A few other people also felt that certain items were too fragile, noting that pieces broke easily during normal handling or had structural flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, frequently praising the high quality, unique... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting quick response times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the beautiful designs... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers expressed delight with fast... See more

Response time

People report positive experiences with response time, highlighting that support agents reply exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First order with the brand and will be ordering again!! I did have a rocky start with receiving my items due to the delivery company used miss placing the original order. Punk Youth where so quick t... See more

Rated 5 out of 5 stars

I made the mistake of ordering the wrong size tunnels, they replaced them quickly with no issues whatsoever - even though it was my mistake! Fast response times on the Support. Couldn't be happier -... See more

Rated 5 out of 5 stars

My order did got delivered, however was placed down in the entrance hall. I lost the parcel (unfortunately a lot gets stolen). I contated customer support and they responded quickly, offering to help... See more

Rated 5 out of 5 stars

Best customer service. International order. I ordered the wrong item but they were quick to resolve the issue for me. Plus the products are as described, very good quaility and the receipt (birthda... See more


Company details

  1. Jewelry Store

Written by the company

Our founder is an enthusiast of ear stretching culture, embarking on his ear stretching journey in June 2011. At that time, the only available stretching tools in the market were spaced at every 2 millimeters, posing a significant challenge for those seeking to enlarge their ear piercings! Successful stretching often came with bleeding and lengthy recovery periods. To change this situation, he established his own factory and improved the specifications of stretching tools, reducing the increment to every 0.5 millimeters. This innovation made ear stretching safer and faster. After years of relentless promotion, ear stretching became more convenient. About ten years ago, the ear stretching market was characterized by a lack of variety in styles and mediocre quality. As an ear stretching enthusiast, our founder personally designed and wore his creations. From simple acrylic ear plugs to diversified stainless steel ear plugs, we experimented with various materials, including wood, stone, titanium, copper, and even precious metals like gold and silver. We also collaborated with designers from different backgrounds to enrich the market's ear stretching styles. With steadfast commitment and unwavering effort, creativity has deeply ingrained into our DNA. We are dedicated to creating more diverse and rich accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

919 reviews

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1-star

No recent history of asking for reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(919)

455 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered some tunnels and earrings

Ordered some tunnels and earrings, absolutely beautiful earrings. Unfortunately the tunnels were a but small so emailed about an exchange, very quick response and sorted 👍 new bigger set on their way.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

parcel lost? customer service doensn't reply.

I've been waiting for 6 weeks for my order to arrive but it is still "processing". According to their website they require "1-3 business days" to process the order and "4-7 business days" for standard shipping. I repeat: 6 WEEKS. I've tried to contact customer service to no avail. They say they will get back to you within 24 hours, which is simply not true. I just want an update to know when are the products arriving or an option to refund but I'm being offered none of them.

July 21, 2026
Unprompted review
Punkyouth logo

Reply from Punkyouth

First of all, we sincerely apologize for the trouble and inconvenience you experienced during the processing of your order. A six-week wait certainly exceeds our standard processing time, and we are deeply sorry for this.

This situation arose due to system issues that caused emails to be sent to spam folders or fail to send altogether. Please rest assured that we did not intentionally ignore your emails.

We understand your concern regarding your order status and your disappointment at not receiving a timely response from our customer service team. We value every customer's experience, and your feedback is crucial to us.

Could you please provide us with your order details or contact information? We will immediately look into your order and provide you with an update as soon as possible. If you would prefer a refund, we can certainly arrange that for you.

Thank you for your patience and understanding; we will do our utmost to resolve this issue for you.

Rated 5 out of 5 stars

Love my new hoops!

Loved my spear hoops! The second pair of hoops didn’t fit quite as I’d expected. I requested a return, they countered with an exchange at no extra charge. Now I have a brand new pair of earrings coming to me, and I don’t even have to worry about the headaches of returning the original pair!
Quick and efficient customer service. Great product, good quality.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I sadly ordered something in the wrong size and customer service quickly responded in the same day and was so nice to send me a free replacement. Amazing service and high quality products. My husband gifted me tunnels and earrings before from them and I love the unique styles they have.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service 10/10

Customer service was able to help me with an order , and they addressed the issue and was able help resolve and fix it for me! Nice and friendly company and quality of jewelry is always a 10/10 and I will definitely be buying more pieces in the near future! :)

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Having previously bought 10 pairs of…

Having previously bought 10 pairs of Punk Youth earrings, one of my favourites broke.
I messaged to ask if they sell charms individually, but they are replacing the broken pair.
Products are amazing, service is second to none.

August 24, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service!

I ordered a set of 3 earrings but they accidentally oversold. they said the new batch would arrive to me in early September but the issue was that i moved from my current address at the end of August. The customer service email was fast, kind and understanding of my situation and they did everything they could to either ship to my new address or ensured that they could arrive on time. i ended up receiving my order the day before i moved and am very happy with the quality so far! theyre exactly what i ordered.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Punk youth; the goat

Punk youth has great affordable products for punks that don’t want to break the bank on aesthetics, I recommend them to anybody n everybody. I’ve only had one unfortunate experience which wasn’t their fault, I received a replacement just a few days later!

They are quick to resolve issues regarding your order or if you just have a question.

They have such cute and cunty designs, I can’t help but to keep coming back for more <3

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

CHEAP!!!! DON'T BUY

I am so mad because the jewelry is beautiful but I had 2 necklaces brake in my hands almost instantly. Like so freaking fragile that I barely touched and they fell apart. 2 pairs of earrings had the needle/clasp break. Like what material are these made out of? Sand? I spent almost $150 bro, that's what I get for trusting the reviews I guess. There is no way this store has 4.8 stars. They must be lying.

July 22, 2026
Unprompted review
Punkyouth logo

Reply from Punkyouth

We are so sorry to hear that you encountered this situation. Your disappointment and anger are completely understandable. Quality issues with jewelry are indeed frustrating, especially after spending a considerable amount of money. We apologize for any inconvenience caused!

Our team has contacted you via email to discuss an exchange or refund. Furthermore, we will forward your feedback to the production department for improvement. Once again, we sincerely apologize for any inconvenience caused. ❤

Rated 4 out of 5 stars

Mixed feelings.

I have mixed feelings about this company, the customer service is excellent tried to return an item because it was the wrong size and they sent me a no hassle exchange.
The products are cool and unique, the packaging is very cool. Shipping wasn’t too bad, less than 2 weeks to arrive.
I think I’ve ordered a couple pieces from them over 2 orders, they look great, but I wouldn’t shower with them. One pair, the gold faded very quickly. So I just wear them on nights out and not all the time. For the price they are good. I’ll order from them again.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

Eventho' I had to wait some time for my eyelock earrings to come, I'm super happy with the design og quality. My daugther got 3 other designs, whice she also very happy with. All in all I'm very satisfied and would buy from Punk Youth again, specially if they made some more deigns with the eye theme ;)
Cheers

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience!
Very happy with my order and beautiful packed.

I received ring tunnels who turned out a bit too small, but costumer service solved my problem within an our. Awesome!

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery on time, beautiful packaging, excellent customer service

Delivery came in expected time.
The jewellery bought came beautifully packaged, and the jewellery itself is good quality and looks amazing!
I had also bought the wrong sized tunnels for my ears and sent an email asking if I could send them back to be replaced - their response time was within the hour and they also offered me the size needed on the house and let me keep the size I had already purchased!

Would definitely recommend buying from Punkyouth. The prices are also affordable!
Definitely ordering again when I get chance, and most likely going to be a regular buyer!

August 13, 2026
Unprompted review

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