Pup Chic Boutique Reviews 229

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like dog accessories and clothing are well-made and visually appealing. Many people appreciate the unique designs and the perfect fit of harnesses and collars. The staff is frequently highlighted for being approachable, friendly, and helpful, offering advice and assisting with sizing. However, some people were dissatisfied with specific product issues, such as a collar that repeatedly unclipped, rendering it unreliable. A few other people also felt that the packaging could be improved.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers praise the beautiful products, lovely harnesses,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being lovely,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.

Rated 5 out of 5 stars

This is my second order from Pup Chic and it definitely didn’t disappoint! the leave-in conditioner is perfect for my double coated dog! the woodland wonderland sailor bow is beautiful and perfect for... See more


Company details

  1. Pet Store
  2. Fashion Accessories Store

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

229 reviews

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Rated 5 out of 5 stars

I had a great experience with Pup Chic

I had a great experience with Pup Chic. Sam is lovely and really takes the time to demonstrate the products, which makes such a difference when choosing what’s best for your dog. The advice given was helpful and genuine, not pushy at all. Returns are also easy and hassle-free, which gives extra peace of mind. Highly recommend!

April 16, 2026
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Rated 5 out of 5 stars

Amazing company !!

Brilliant company seller is very friendly and helpful. Not only do they offer you discounts on products but also help you choose the right size for your pets and give away some freebies too . 100% buying again in the future

March 27, 2026
Rated 5 out of 5 stars

Fantastic, friendly small business

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet ups with the lovely owner Sam and other fellow Pup Chic addicts.

March 12, 2026
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Rated 5 out of 5 stars

I love this company

I love this company. Started off just wanting a nice harness for my giant dog, I now have 5 harnesses, 5 collars, a bunch of treats and a lovely community 🫶🏻

January 23, 2026
Rated 5 out of 5 stars

Excellent for giant breeds

I was looking for a harness for my giant breed dog (Newfoundland) after he injured his neck and we couldn't use his usual collar.
He is already recovering from major leg surgery so he has to walk as part of his rehab BUT cannot be allowed to walk too quickly!
I wanted one that was a Y shape (the other kinds I had read restrict their natural movements and can cause shoulder problems) was padded nicely to make it comfortable, had a front clip to reduce to pulling, was easy to get on and off and was the kind that didn't need tension on the lead to stay up so that when he can go off his lead again it will still be suitable.
I asked in several dog Facebook groups and this brand was recommended by a lot of people and luckily I found the design I liked was reduced in the xl!
Used it last night for the first time and it worked well.
My only suggestions for improvement would be a next day delivery option as we were in the position of being unable to walk our boy until we got a harness as we couldn't use his usual collar so we had to buy a different harness to use temporarily until this one arrived, which with the weekend in between took 6 days.
Also a larger or extra front clip to attach a light or tags would be a bonus! (with giant breeds a light up tag on the back doesn't work as well as they're higher up!)
I would also like the option of plain colours and a waterproof leather type fabric as I think our boys will get them muddy very quickly! but I understand that most people will be drawn to the fun designs!

January 31, 2026
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Reply from Pup Chic Boutique

Thank you so much for your lovely review,, sadly we don't get a collection at the weekend, but there is an option for Royal Mail 24 tracked which would have got you your deliver on Tuesday. I can see from Royal Mail that they took a day longer than normal to deliver it to you, so I'm sorry that it didn't get to you as quickly as you had hoped. If you order before midday on a weekday we always pack and ship the same day and if you select 24 tracked shipping you would get it the following day.

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Rated 5 out of 5 stars

Gorgeous Otterly Lovely harness

Love the harness, it’s so cute! What we didn’t realize was when we received it that the logo was upside down on the harness, Sam swapped it over with no problem at all. We received it back so quickly. It’s definitely a 5 star from us!! Thank you! ✨✨✨✨✨

January 15, 2026
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Reply from Pup Chic Boutique

So pleased you love it, and I can't believe I didn't spot it when I packed it but glad I did when I spotted your Instagram story and contacted you.

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Rated 5 out of 5 stars

Absolutely fantastic small business.

Absolutely fantastic small business.
I was super happy with my Otter collection, it’s stunning & so very well made !
The customer service I couldn’t fault. Sam kept me up to date the whole process & gave me so much help and advice choosing the correct size and even the best deal !!
I’ll definitely be back. Thank you so much

November 27, 2025
Rated 5 out of 5 stars

This is my second order from Pup Chic…

This is my second order from Pup Chic and it definitely didn’t disappoint! the leave-in conditioner is perfect for my double coated dog! the woodland wonderland sailor bow is beautiful and perfect for winter walks!

November 11, 2025

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