The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and... See more
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Thank you for the personal professional care - and making us and our dogs feel like part of your family. And Samantha is great - she deserves a raise. She was so patient and helpful during our phone... See more
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This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds... See more
Company replied
Company details
- #51 of 67 best companies in Pet Supply Store
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
4.0
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Pup Labs
Hello Rose,
Thank you so much for your feedback! We’re glad to hear you’re happy with the product, and we hope your friend and their pup enjoy it as well. 🐾💛
We truly appreciate you taking the time to share!
— Pup Labs Customer Care 🐾
so far Violet has liked the powder and…
so far Violet has liked the powder and the chews, bad breath is gone but still working ongetting the teeth whiter.
April 5, 2026
Reply from Pup Labs
Hello Joanne,
Thank you so much for sharing this update! We’re really glad to hear that Violet is enjoying the products and is showing improvement—that’s a great sign. 🐾💛
We understand that whitening can take a bit more time, and we encourage you to keep consistent use, as continued progress often builds gradually. We’re hopeful you’ll keep seeing improvements over time!
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Quick turn around
April 9, 2026
Reply from Pup Labs
Hello Deborah,
Thank you so much for your feedback! We’re glad to hear you experienced a quick turnaround—that’s exactly what we aim for. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Excellent product
Excellent product! I love what it does for my dogs! Pink skin is going away!
April 4, 2026
Reply from Pup Labs
Hello Suzanne,
Thank you so much for sharing this wonderful update! We’re really happy to hear you’re seeing positive changes and that your pups are doing better—that’s great news. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Quality very good.
April 7, 2026
Reply from Pup Labs
Hello Blodena,
Thank you so much for your feedback! We’re glad to hear you’re happy with the quality—that means a lot to us. 🐾💛
We truly appreciate you taking the time to share!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Kimberly,
Thank you so much for sharing! We’re really happy to hear Mini loves the product—that’s wonderful! 🐾💛
We also love that your timing has been working out so well with your orders arriving right when you need them. We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
They are very understanding and helpful…
They are very understanding and helpful with customer and are very nice. And if there is a misunderstanding they will help fix what ever is going on with your online orders. Thank you so much.
April 12, 2026
Unprompted review
Reply from Pup Labs
Hello Michael,
Thank you so much for your kind words! We’re really glad to hear you’ve found our team understanding, helpful, and kind—that means a lot to us.
We’re always here to help resolve any order issues and make things as smooth as possible for you. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Leslie,
Thank you so much for sharing! We’re thrilled to hear Daisy is loving the products—that’s wonderful. 🐾💛
We truly appreciate you taking the time to let us know, and we’re so happy to have you and your Yorkie as part of the Pup Labs family!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Joyce,
Thank you so much for sharing this! We’re really glad to hear Pookie is shaking their head less—that’s such a positive sign. 🐾💛
We encourage you to keep using the product consistently, as many pets continue to see the best results with regular use over time. We’re hopeful Pookie will continue to improve and feel even more comfortable as you keep going.
We appreciate you taking the time to update us and are here if you ever need anything!
— Pup Labs Customer Care 🐾
I’ll be honest
I’ll be honest, I was a bit skeptical about the Pro-Denta powder because my lab mix is so picky with his food. I’ve tried the dental chews before and he just ignores them. But after about three weeks of adding this to his breakfast, I actually noticed his breath didn’t smell like a swamp anymore lol. Even the vet mentioned his gums looked 'less angry' at our last checkup. It’s not a miracle cure for 7 years of neglect, but it’s definitely doing something right. Worth the price if you catch a sale.
March 11, 2026
Unprompted review
Reply from Pup Labs
Hello Trevor,
Thank you so much for sharing such an honest and detailed review—we really appreciate it!
We’re glad to hear your lab mix is actually tolerating the Pro-Denta powder (especially with a picky appetite!) and that you’ve noticed improvements in his breath and gum health. Even small positive changes like that are a great step forward, especially when your vet is seeing improvements too. 🐾💛
We truly appreciate your thoughtful feedback and are happy it’s been worth it for you.
— Pup Labs Customer Care 🐾
Seems to really help my dogs
April 3, 2026
Reply from Pup Labs
Hello Greg,
Thank you so much for sharing! We’re really glad to hear it seems to be helping your dogs—that’s great news. 🐾💛
We appreciate you taking the time to leave your feedback!
— Pup Labs Customer Care 🐾
Genuine Help For My Fur Baby
My order was handled very promptly.
The joint drops work very well. Glad I found out about Pup Labs.
April 3, 2026
Reply from Pup Labs
Hello Yvonne,
Thank you so much for sharing this! We’re really glad to hear your order was handled promptly and that the joint drops are working well for your fur baby—that’s wonderful news. 🐾💛
We truly appreciate you taking the time to share your experience and are so happy you found Pup Labs!
— Pup Labs Customer Care 🐾
I can't afford more at this time but it…
I can't afford more at this time but it worked and I'm super pleased....my pug doesn't like paws and friends dog has almost stopped scratching, he's a lab so we share the product . You have 2 total beliers and our dogs thank you ..you can share this in customer comments , I'm Shannon Esser from Arco, ID. And our dogs are Duckley the pug and Oden the rescue 4 yr old lab. I'll be back to order in a month or so ....
April 1, 2026
Reply from Pup Labs
Hello Shannon,
Thank you so much for sharing this—what a thoughtful message! We’re really glad to hear the product has helped both Duckley and Oden, and that you’re seeing improvements like reduced scratching and better comfort. 🐾💛
We also truly appreciate your honesty and kind words, and we’re grateful you’re part of the Pup Labs family. We completely understand budgeting, and we’ll be happy to welcome you back whenever the time is right for you and your pups.
— Pup Labs Customer Care 🐾
Its working and its good
April 5, 2026
Reply from Pup Labs
Hello Alois,
Thank you so much for sharing! We’re really glad to hear it’s working well for your pup—that’s great news. 🐾💛
We truly appreciate you taking the time to leave your feedback!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Luis,
Thank you so much for your feedback! We’re glad to hear your order arrived quickly—that’s exactly what we strive for. 🐾💛
We appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Great job keeping Lulu's Ears clear &…
Great job keeping Lulu's Ears clear & infection free since our 1st bottle.
April 5, 2026
Reply from Pup Labs
Hello Maureen,
Thank you so much for sharing this! We’re thrilled to hear Lulu’s ears have stayed clear and infection-free since the beginning—that’s great news. 🐾💛
We truly appreciate you taking the time to share your experience and trusting us with Lulu’s care!
— Pup Labs Customer Care 🐾
I STARTED OUT GIVING THIS MED TO PHOEBE…
I STARTED OUT GIVING THIS MED TO PHOEBE AND DASH. PHOEBE HAD STRUGGLES WALKING DASH HAD LOST HIS BACK RIGHT LEG YEARS AGO EVERY THING VET GAVE ME NEVER REALLY HELPED HIS WALKING THIS HAS GIVEN HIM A NEW LEAF ON LIFE WALKS WITH HIS FRIENDS. FINALLY HAD A RESCUE LAP DOG DAISY HURT HER LEG IN WOODS ON VINES IT HAS WORKED ON HER. THE PRODUCT IS GREAT NO MOR FINGRRS DOWN THE THROAT. HAVE THEM SET UP ON A MONTHLY ACCOUNT SO ALWAYS HERE BEFORE I RUN OUT.
April 5, 2026
Reply from Pup Labs
Hello John,
Thank you so much for sharing this incredible story—it truly means a lot to us!
We’re so happy to hear Phoebe, Dash, and Daisy are all doing better. It’s especially heartwarming to know Dash is getting back to walking with his friends—that’s such a beautiful improvement. 🐾💛
We’re also glad the product has made things easier for you (no more struggles at dosing time!) and that the monthly delivery is working well to keep everything on track.
Thank you for trusting us with your pups’ care—we’re honored to be part of their journey!
— Pup Labs Customer Care 🐾
I bought stuff through a gift card and…
I bought stuff through a gift card and then the rest on credit card and you put me on a subscription without my knowledge
April 5, 2026
Reply from Pup Labs
Hello Josh,
We’re truly sorry for the frustration and confusion this has caused—that’s definitely not the experience we want for you. We understand how upsetting it is to feel like a subscription was added without your clear intent.
We want to make this right. According to our records, your subscription has been canceled, so you will not receive any further shipments or charges, alog with the last order being fully refunded due to you returning the last order.
If you’d like us to review your order details or have any remaining concerns, please contact our Customer Care team at 855-207-7351—we’re here to help.
— Pup Labs Customer Care 🐾
My dogs is doing much better love it!
Our dog Ranger’s ears are doing much better. We love it the drops!!
April 4, 2026
Reply from Pup Labs
Hello Lauren,
Thank you so much for sharing this! We’re thrilled to hear Ranger’s ears are doing so much better—that’s wonderful news. 🐾💛
We’re so glad you’re loving the drops, and we truly appreciate you taking the time to share your experience!
— **Pup Labs Customer Care 🐾
I do believe this product is helping my…
I do believe this product is helping my 15 year old dog. I started giving it to him regularly about a year ago. I have not witnessed him slowing down much in the past year. I also changed his food at that time so I’m not sure if it’s the drops or homemade food.
My reason for not giving 5 stars is the cost, no coupons for returning customers and the product is inconsistent. My last batch (3 bottles) received a few days ago were not full. At $50 a bottle I would expect them to be full. All 3 were down below the curve of the bottle. In the past the bottles were brown or I didn’t notice. The color is also inconsistent. Sometimes it’s a dark brownish color and others a light reddish color.
April 5, 2026
Reply from Pup Labs
Hello Madelyn,
Thank you for sharing such a thoughtful and detailed review—we truly appreciate your honesty. 🐾💛
We’re really glad to hear your 15-year-old pup is staying active and doing well—that’s wonderful, and it sounds like you’re doing an amazing job caring for him.
We’re very sorry, however, for the concerns you’ve raised regarding bottle fill levels, product consistency, and pricing. That’s not the experience we want for you. Your feedback about the bottles appearing underfilled and the variation in color is important, and we’d like the opportunity to look into this further for you.
We would like to inform you that we have reached out via phone and email, to advise that the color change is due to the new formula and we have shipped 2 bottles to you at no charge, to make up any difference from the bottles that were short.
Please contact our Customer Care team at 855-207-7351 so we can review your recent order and make this right. We’d also be happy to pass along your feedback regarding pricing and loyalty discounts to our team.
Thank you again for bringing this to our attention—we truly value your trust and want to ensure you feel confident in every order.
— Pup Labs Customer Care 🐾
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