The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and... See more
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Thank you for the personal professional care - and making us and our dogs feel like part of your family. And Samantha is great - she deserves a raise. She was so patient and helpful during our phone... See more
Company replied
This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds... See more
Company replied
Company details
- #51 of 67 best companies in Pet Supply Store
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
4.0
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service Reply-
I made a call and they reacted quickly and stop my monthly delivery because my location changes. I like the product.
April 8, 2026
Reply from Pup Labs
Hello Sanra,
We’re so sorry for the inconvenience! 🐾💛
According to our records, you were able to speak with an agent to ensure that this doesn’t happen again. We would like to inform you that we’ve also reached out via phone and email to confirm everything is fully updated.
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team at 855-207-7351. We truly appreciate your patience and the opportunity to make this right.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Chris,
Thank you so much for sharing! We’re thrilled to hear you find it easy to work with us. 🐾💛
We truly appreciate your kind words and support!
— Pup Labs Customer Care 🐾
They have great customer service
They have great customer service. I have just started the product can’t give reviews on theat yet. I do have 5 Great Danes so my review will be interesting..
April 6, 2026
Reply from Pup Labs
Hello Sandi,
Thank you so much for sharing! We’re glad to hear you’ve had a great experience with our customer service. 🐾💛
We can’t wait to hear how the product works for your five wonderful Great Danes—sounds like quite the crew! We truly appreciate you giving us a try and sharing your journey.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Patricia,
Thank you so much for sharing! We’re thrilled to hear your experience has been outstanding so far. 🐾💛
We truly appreciate your support and are excited to continue helping keep your pups happy and healthy!
— Pup Labs Customer Care 🐾
Piper: Ohio Golden Retriever
What sold me on my order was the fact that well know Arizona Veterinarian, Dr Randy, Supports this product. We are about three weeks into introducing our golden retriever to her joint medication. We hope that she will experience stronger hind leg strength and use to lose her extra pounds.
April 1, 2026
Reply from Pup Labs
Hello Laura,
Thank you so much for sharing! We’re so glad you chose to give the product a try for Piper, and she sounds like a wonderful pup. 🐾💛
It’s great to hear you’re a few weeks in, and we’re hopeful she’ll continue to show improvements in her strength and overall health. We’re cheering her on every step of the way!
We truly appreciate your trust and the opportunity to support Piper’s journey.
— Pup Labs Customer Care 🐾
I don’t see any difference or…
I don’t see any difference or improvement and it’s too expensive and I want to discontinue the subscription
April 2, 2026
Reply from Pup Labs
Hello Teresa,
We’re so sorry to hear the product hasn’t met your expectations. 🐾💛
We’ve canceled your subscription as requested, and we want to make this as easy as possible for you. We would like to inform you that we’ve also reached out via phone and email to ensure everything is fully updated and address any concerns you may have.
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team at 855-207-7351. We truly appreciate your patience and the opportunity to assist you.
— Pup Labs Customer Care 🐾
Love the Pro-Denta Powder
I have three dogs and all have benefited tremendously from using the Pro-Denta powder. Their teeth are white again as well as their gums are pink. And oh how the breath issues are gone. Thank you so much for a great product and will definitely continue to use.
April 8, 2026
Unprompted review
Reply from Pup Labs
Hello Ruth,
Thank you so much for sharing! We’re thrilled to hear that all three of your pups are benefiting from the Pro-Denta sounds like a huge win! 🐾💛
We truly appreciate your kind words and are so happy to be part of keeping your pups healthy and happy.
— Pup Labs Customer Care 🐾
Great service, A rep called shortly after I made my…
A rep called shortly after I made my order, discovered 2 accounts and merged them. Great service.
April 8, 2026
Reply from Pup Labs
Hello Jacqueline,
Thank you so much for sharing! We’re thrilled to hear our team was able to quickly help and merge your accounts—glad it made things easier for you. 🐾💛
We truly appreciate your kind words and your trust in us!
— Pup Labs Customer Care 🐾
Copper Penny
I really like all the products that I purchased from PupLabs. I think all the information that was given to me was very helpful. Copper is still learry of the itch spray… it’s very hard to spray it on and hold her and the bottle..
April 1, 2026
Reply from Pup Labs
Hello Diane,
Thank you so much for sharing! We’re thrilled to hear you like the products and found the information helpful. 🐾💛
We understand that spraying can be tricky with a wiggly pup like Copper! Sometimes using a helper or giving her a little treat during application can make it easier. We truly appreciate your patience and are so happy you’re giving our products a try!
— Pup Labs Customer Care 🐾
Really like the product
Really like the product! I believe in the next few months I’ll see a big difference with my dog’s teeth. The actual ordering process is not very “plain and simple “. I would appreciate a cleaner ordering process without the confusing offers for future purchases. I do appreciate not having to watch all the videos this order. If future buyers find the website difficult to order from, I strongly encourage them to reach out by phone to Pup Labs Customer Service. Every person I spoke with about ordering was very helpful! They will listen and help you with any concerns or frustrations. You may place your order with them over the phone.
April 7, 2026
Reply from Pup Labs
Hello Jane,
Thank you so much for sharing! 🐾💛
We’re thrilled to hear you really like the product and are excited for the positive results for your pup’s teeth. We also appreciate your honest feedback about the ordering process—we hear you! We’ll take your input into consideration to make things simpler and less overwhelming for our customers.
For any future orders, you’re always welcome to contact our Customer Support team at 855-207-7351 to place your order directly and bypass the website if that’s easier.
We truly appreciate your support and your kind words about the product—it really does mean a lot to us!
— Pup Labs Customer Care 🐾
Was tricked into a subscription that I…
Was tricked into a subscription that I didn’t want.
April 8, 2026
Reply from Pup Labs
Hello Beverly,
We’re so sorry for the confusion and frustration this caused. 🐾💛
It looks like you accidentally enrolled in a subscription. I am happy to see that, according to your account, you were able to cancel the subscription online. Per our conversation, you will recieve an email to make sure everything is fully updated.
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team at 855-207-7351—we’re always happy to help!
— Pup Labs Customer Care 🐾
So far good customer service I hope…
So far good customer service I hope product works as good as promised
April 1, 2026
Reply from Pup Labs
Hello Darlene,
Thank you so much for sharing! We’re glad to hear your experience with our customer service has been positive so far. 🐾💛
We hope the product works just as well as promised for your pup, and we truly appreciate you giving us the opportunity to help support their health!
— Pup Labs Customer Care 🐾
There was a mix up with what I ordered…
There was a mix up with what I ordered and what I received. I emailed them and in a about 4 hours it was handled and correct order was on the way
April 8, 2026
Reply from Pup Labs
Hello,
Thank you so much for sharing! We’re glad to hear that the mix-up was quickly resolved and that your correct order is on the way. 🐾💛
We truly appreciate your patience and the opportunity to make things right!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Marta,
Thank you so much for sharing! We’re thrilled to hear that our team was able to answer all your questions and provide helpful, informative guidance. 🐾💛
It’s wonderful to know the product is helping your pets so well, and we truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Fast delevery
Fast delevery, After the first spray on trhe dogs, they look as if they itching has been reduced.
April 1, 2026
Reply from Pup Labs
Hello,
Thank you so much for sharing! We’re thrilled to hear your order arrived quickly and that the spray seems to be helping reduce your pups’ itching. 🐾💛
We truly appreciate you giving our product a try and taking the time to share your experience!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Bobbi,
Thank you so much for sharing! We’re thrilled to hear the product is making such a difference and keeping you coming back—that truly means a lot to us. 🐾💛
We truly appreciate your continued support and trust in us!
— Pup Labs Customer Care 🐾
I like that he was very informative and…
I like that he was very informative and very detailed oriented and asked me some specific questions about my own dogs
April 8, 2026
Reply from Pup Labs
Hello Nancy,
Thank you so much for sharing! We’re thrilled to hear that our support representative was informative, and took the time to get to know your pups. 🐾💛
It means a lot to us that our team could provide personalized support, and we truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Lisa,
Thank you so much for sharing! We’re thrilled to hear you experienced quick communication and found our team pleasant to work with. 🐾💛
We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Fantastic Service !!!
The customer service agent was able to strengthen out the mistake I made and get my order corrected. She was very cordial and knowledgeable about fixing my problem. 5 STARS for her !!!!
April 8, 2026
Reply from Pup Labs
Hello Linda,
Thank you so much for sharing! We’re thrilled to hear our team was able to quickly correct the order and provide knowledgeable, cordial service. 🐾💛
We’ll be sure to pass along your 5-star praise—it means a lot to our team. We truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
easy to use website with good dental…
easy to use website with good dental products for dogs
April 1, 2026
Reply from Pup Labs
Hello David,
Thank you so much for sharing! We’re glad to hear you find our website easy to use and that you’re happy with our dental products for your pups. 🐾💛
We truly appreciate your support and feedback!
— Pup Labs Customer Care 🐾
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