The dental product has been great. Just beginning the Freedom Drops and chews and am encouraged. The assistance call following up my purchase was surprisingly helpful. After the repetitive lengthy and... See more
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Thank you for the personal professional care - and making us and our dogs feel like part of your family. And Samantha is great - she deserves a raise. She was so patient and helpful during our phone... See more
Company replied
This company has created some amazing products for dogs. One of our Aussies had a ton of ear infections, skin issues, and hot spots, and there were many trips to the vet to try and fix these with meds... See more
Company replied
Company details
- #51 of 67 best companies in Pet Supply Store
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
4.0
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Any of the pup-labs products are…
Any of the pup-labs products are helpful and an excellent source to restore your pup’s health and vitality
April 8, 2026
Reply from Pup Labs
Hello Steven,
Thank you so much for sharing your experience! We’re thrilled to hear that our products have been helpful and are supporting your pup’s health and vitality. 🐾💛
It means a lot to us that you trust Pup Labs for your furry family member’s care!
— Pup Labs Customer Care 🐾
Doesn’t work as promised.
I have been using this product for well over a month and while her front teeth are a little better, her back teeth are still horrible! I will be canceling my order.
April 8, 2026
Reply from Pup Labs
Hello Patricia,
We’re truly sorry to hear the product hasn’t worked as well as you hoped—that’s definitely not the experience we want for you or your pup.
Due to your inconvenience, your subscription has been canceled, as well as your last order refunded 50%. We’ve also tried reaching out by phone and email to connect with you and ensure everything is properly addressed.
If you’d like to discuss alternative products or solutions that may better target your pup’s needs, our Customer Care team is happy to assist at 855-207-7351.
— Pup Labs Customer Care 🐾
I requested cancelation a month ago due…
I requested cancelation a month ago due to my older dog would not eat your supplement no matter how much I tried
All your suggestions. She has since passed away please stop the auto shipment and refund my money asap
She was 15 years old she will be so missed
April 8, 2026
Reply from Pup Labs
Hello Sonja,
We are truly sorry for your loss—losing a beloved companion is incredibly difficult, and our hearts go out to you. 💛🐾
We sincerely apologize for the frustration with the auto shipments. Your subscription has now been canceled. We’ve also called and emailed to ensure this is fully addressed.
If you have any questions or need further assistance, please contact our Customer Care team at 855-207-7351. We’re here to support you during this time.
— Pup Labs Customer Care 🐾
I talked with a rep from puplabs about…
I talked with a rep from puplabs about a problem with and order and she was great at taking care of it for me. Not 100% sure of date I put down below.
March 4, 2026
Reply from Pup Labs
Hello Shirley,
Thank you so much for sharing! We’re thrilled to hear that our representative was able to take care of your order issue and provide great support. 🐾💛
We truly appreciate you taking the time to share your experience, and we’re always here if you need any further assistance!
— Pup Labs Customer Care 🐾
Looking forward to a positive experience.
Have not received any of the ordered products yet, thus have no results to share.
I am impressed by the support team however. And the easy access to the company if one has questions or concerns.
I look forward to a positive relationship with Pup Labs and improved health for my dogs.
April 7, 2026
Reply from Pup Labs
Hello Barbara,
Thank you so much for sharing! We’re thrilled to hear you’ve had a positive experience with our support team and found it easy to connect with us—that truly means a lot. 🐾💛
We’re excited for you to receive your products and hope they make a great difference for your pups’ health. We truly appreciate your trust and look forward to supporting you on this journey!
— Pup Labs Customer Care 🐾
Didn’t work on my dog
My dog is 15 years old I didn’t want to have her teeth cleaned at vet. So ordered ProDenta. Used for 7 weeks with no change in breath or tartar on teeth. Called to request refund but was told I had to use longer, was even sent free pack of ProDenta. Now I have been using over 7 months and still no change in breath or tartar. Disappointed that this product didn’t work.
Pam D
August 20, 2025
Unprompted review
Reply from Pup Labs
Hello Pam,
We’re so sorry for the inconvenience and truly understand your frustration—especially after giving the product such a thorough and extended try. 🐾💛
Due to the inconvenience, we have attempted to reach out via phone and email to review everything with you and ensure all concerns are addressed. Due to the further inconvenience, we have issued a 50% refund to the card on file.
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support team at 855-207-7351, and kindly provide the name and email associated with your account so we can assist you as quickly as possible.
Thank you for your patience and for giving us the opportunity to help.
— Pup Labs Customer Care 🐾
great products and price
the k9 anti itch spray is the only product I have found that helps with my furbabies itchies
April 7, 2026
Reply from Pup Labs
Hello Christine,
Thank you so much for sharing! We’re thrilled to hear the K9 Soothe is helping your fur babies and bringing them some relief—that’s wonderful news! 🐾💛
We truly appreciate your kind words about the products and pricing, and we’re so grateful for your support!
— Pup Labs Customer Care 🐾
When I order they get it right ready…
When I order they get it right ready and sent to me. I haven’t received this last order because I just did it today. But I think they’re a great company.
April 7, 2026
Reply from Pup Labs
Hello Barbara,
Thank you so much for sharing! We’re thrilled to hear you’ve had great experiences with your orders being handled quickly and accurately—that means a lot to us. 🐾💛
We hope your latest order arrives just as smoothly, and we truly appreciate your kind words and support!
— Pup Labs Customer Care 🐾
I hate when I place an order you keep…
I hate when I place an order you keep giving more offers that I have to decline to finish the transaction. Today I accidentally failed to decline one so I had to call to get it cancelled. The operator was helpful and fixed the order, but it was
April 7, 2026
Reply from Pup Labs
Hello Betsy,
We’re so sorry for the frustration during the ordering process—we completely understand how that experience can be overwhelming. 🐾💛
We’re glad to hear our team was able to quickly assist and get your order corrected, but we truly appreciate your feedback regarding the additional offers. That’s helpful for us as we continue working to improve the experience.
Thank you for your patience and for taking the time to share this with us!
— Pup Labs Customer Care 🐾,
Reply from Pup Labs
Hello Charles,
Thank you so much for sharing! We’re glad to hear the transaction was easy for you. 🐾💛
We’re hopeful the product helps with the itching and appreciate you giving it a try. Please don’t hesitate to reach out if you have any questions along the way!
— Pup Labs Customer Care 🐾
Explained the product well and gave…
Explained the product well and gave very precise answers to all questions. Highly recommend
April 7, 2026
Reply from Pup Labs
Hello Deeann,
Thank you so much for sharing! We’re thrilled to hear everything was explained clearly and that all your questions were answered with precision. 🐾💛
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience!
— Pup Labs Customer Care 🐾
Best customer service
I have dealt with your company before and i am amazed that without question you offer another one of your products without charge and do not ask for the original order back. This is the best customer service possible I had actually forgotten about it. Thank you.
April 7, 2026
Reply from Pup Labs
Hello Marsha,
Thank you so much for sharing! We’re truly grateful for your kind words and thrilled to hear you’ve had such a positive experience with our customer service. 🐾💛
It means a lot to us to be able to support you and your pup, and we’re so glad we could make a lasting impression. We truly appreciate you taking the time to share your feedback!
— Pup Labs Customer Care 🐾
My experience with Pup Labs has been…
My experience with Pup Labs has been very, very good so far and I’m hoping my continued experiences will be as well. I’m hoping the Cainine Slim will help my big boy Tank drop some pounds in order to keep him a healthy boy.
April 7, 2026
Reply from Pup Labs
Hello Sarah,
Thank you so much for sharing your experience! We’re thrilled to hear things have been going very well so far—that means a lot to us. 🐾💛
We’re cheering Tank on and hope the K9 Slim helps him reach a healthy weight and feel his best. We truly appreciate you trusting us to be part of his journey!
— Pup Labs Customer Care 🐾
Just the phone all in the 1st place
Just the phone all in the 1st place. Being able to have someone to talk to and gi e me answers and being able to contact him if I need too.
April 7, 2026
Reply from Pup Labs
Hello Tracy,
Thank you so much for sharing! We’re so glad to hear that being able to speak with someone directly and get your questions answered made a positive difference for you. 🐾💛
Providing support and being available when you need us is very important to us, and we truly appreciate you taking the time to share your experience.
— Pup Labs Customer Care 🐾
Wonderful phone conversation with Lina!
Wonderful phone conversation with Lina!
Answered all my questions and was very respectful and informative.
Looking forward to using your products..
Thank you,
Linda Patrick and BOOMER
April 7, 2026
Reply from Pup Labs
Hello Linda,
Thank you so much for sharing! We’re thrilled to hear you had such a wonderful conversation with Lina—she’ll be so happy to know she was able to answer your questions and provide helpful, respectful support. 🐾💛
We’re excited for you and Boomer and truly appreciate you giving our products a try!
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello David,
Thank you so much for sharing! We’re glad to hear that ordering was easy for you. 🐾💛
We hope the product works well for your pup, and we truly appreciate you giving us a try!
— Pup Labs Customer Care 🐾
The experience has been only positive
The experience has been only positive! The company has stood up to their expectations.
April 7, 2026
Reply from Pup Labs
Hello Stephen,
Thank you so much for sharing! We’re thrilled to hear your experience has been so positive and that we’ve lived up to your expectations—that truly means a lot to us. 🐾💛
We appreciate you taking the time to leave your feedback!
— Pup Labs Customer Care 🐾
It’s working on my dog.
April 7, 2026
Reply from Pup Labs
Hello Kirk,
Thank you so much for sharing! We’re thrilled to hear it’s working for your pup—that’s wonderful news! 🐾💛
We truly appreciate you taking the time to let us know.
— Pup Labs Customer Care 🐾
Proper protocol information for usage
I had a talk with Anthony today regarding the protocol for the use of your material and I was very pleased with his information and he was very knowledgeable and helpful to me.
April 7, 2026
Reply from Pup Labs
Hello Darrell,
Thank you so much for sharing! We’re thrilled to hear that Anthony was able to provide clear and helpful guidance on proper usage. 🐾💛
It’s wonderful to know he was knowledgeable and supportive—we’ll be sure to pass along your kind words! We truly appreciate you taking the time to share your experience.
— Pup Labs Customer Care 🐾
Reply from Pup Labs
Hello Cathy,
Thank you so much for sharing! We’re thrilled to hear your pups love the product and that you’re so happy with the quality—that’s wonderful news! 🐾💛
We truly appreciate you taking the time to leave your feedback.
— Pup Labs Customer Care 🐾
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