Pupnaps Reviews 

414
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... See more

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Rated 4 out of 5 stars

We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... See more

Company replied

Rated 4 out of 5 stars

Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... See more

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Rated 5 out of 5 stars

Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... See more

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3.3

Average

TrustScore 3.5 out of 5

414 reviews

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3.3

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(414)

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Rated 5 out of 5 stars

Pupnaps Calming Beds

I ordered the Pupnaps beds for my new puppies. Safe to say they absolutely love them. Put them side by side with an old bed and Pubnaps won hands down.

August 30, 2022
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Reply from Pupnaps

Hi Maria,
Thanks for providing your positive feedback! We are so glad that you and your furbabies are happy with their Pupnaps bed.
Warm regards,
The Pupnaps team x

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Rated 5 out of 5 stars

Great ramp for my overweight pup with…

Great ramp for my overweight pup with arthritis. I can no longer lift him up on the bed and this ramp has been a lifesaver for both of us.
Good value, well made and quick delivery!

August 19, 2022
Unprompted review
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Reply from Pupnaps

Hi Sue,
It is so great to hear that our ramp has been a lifesaver for both you and your pup!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

My dog loves her bed

My Dog Loves her Bed. Always find that wee face peeking out. Customer Service have been so good, always quick in answering and to help. Thank you and will be a customer always.
Kind Regards. Nadia 😁

August 14, 2022
Unprompted review
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Reply from Pupnaps

Hi Nadia,
Thank you so much for providing your kind feedback!
We are so glad to hear that you have had such a positive experience with us, and that your dog is loving her new bed.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Sunny days

Sunny our LabxStaffy has fallen in love with his Pupnaps LGE bed. He loves burrowing into the fluffy collar as he settles down to chill out.
We are very happy with the quality of the bed and the Xtra cover will be really convenient.
Overall really stoked with our Pupnaps purchase
Thanks
Greg and Dale

August 13, 2022
Unprompted review
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Reply from Pupnaps

Hi Greg,
We're thrilled that your pup Sunny has fallen in love with his Pupnaps bed! We are also very happy that you're satisfied with the quality of our products :)
Kind regards,
The Pupnaps team x

Rated 1 out of 5 stars

Not for puppies

Purchased the medium pet calming bed for my 14 week old corgi puppy. Recieved 28 July, 2022. The zip broke in less than 9 days and my pup chewed the very poor quality bottom material and it has ripped in those areas.
Contacted support regarding repair. I received a very poor negative response. As if it is OK for a $129 bed to last about a week. The picture of the bed is advertised with a corgi too. But definitely not suitable for a corgi puppy. Should have a warning not to purchase for puppies.

August 8, 2022
Unprompted review
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Reply from Pupnaps

Hi Heather,
We are so sorry to hear that your little corgi pup was in the minority of pups who are able to chew through their beds. We try to make our beds as chew proof as possible but sometimes determined little pups can manage to chew through their beds. We are also very sorry to hear that your experience with our customer service team was less than impressive. We pride ourselves on providing the best customer service possible and we are sorry that this was not your experience. I have reached out to you via email to try and remedy this for you and your new little corgi as soon as possible.
Kind regards, Isabella x

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Rated 4 out of 5 stars

We just recently purchased the ramp for…

We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed.
She has struggled with it as she found it slippery so we have had to add some wooden dowels at intervals to give her the extra grip We do love the concept but being an elderly dog 🐶 she is taking time to trust it

August 6, 2022
Unprompted review
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Reply from Pupnaps

Hi Leesa,
While we are glad to hear that you are happy with the concept of your ramp, however we are sorry that it has proven slippery for your lovely Milly - I have passed this feedback on to our team.
Thanks so much for your support, we really do appreciate it!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Fantastic invention

Fantastic invention, my pugs and pomeranian have access to the bed and I don't have to worry sbout them going to the toilet on their own, or getting water when I'm asleep. Excellent purchase, love it!!

August 5, 2022
Unprompted review
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Reply from Pupnaps

Hi Veronica,
We are thrilled to hear that you love our product!
Thank you so much for your kind feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

The delivery was prompt and our puppy…

The delivery was prompt and our puppy loves the coziness of the bed. Really impressed that the cover zips off for regular cleaning, highly recommend this product.

August 5, 2022
Unprompted review
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Reply from Pupnaps

Hi Fiona,
It's great to hear that your puppy is loving the coziness of her bed, and that you're a happy customer too!
Warm regards,
The Pupnaps team x

Rated 2 out of 5 stars

My dog chewed the whole thing apart so…

My dog chewed the whole thing apart so it was a total waste of money

August 4, 2022
Unprompted review
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Reply from Pupnaps

Hi Marianne,
We are so sorry to hear that your dog was in the minority of those who are able to chew through their beds. We try to make our beds as chew proof as possible but sometimes, determined dogs can manage to chew through their beds. As we really value our customers, I would love to help provide a resolution to this matter. I will be reaching out shortly, so please keep an eye on your emails.
Apologies again for any trouble this may have caused.
Kind regards,
The Pupnaps Team x

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Rated 5 out of 5 stars

I bought the medium sized calming bed…

I bought the medium sized calming bed for my new Frenchie puppy and she LOVES it. So well made and super comfy. Love that the cover comes off and is machine washable. Thanks for an amazing well priced product.

August 4, 2022
Unprompted review
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Reply from Pupnaps

Hi Sharon,
Thanks for providing your positive feedback! We are so glad that your Frenchie puppy is happy with the new bed.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Awesome customer service.

We have two Labradors who love their Pupnaps beds. They also love a snooze on the sofa so we purchased the furniture protector bed. Unfortunately the bed was faulty. Pupnaps were quick to respond and a replacement was sent out the following day.

July 28, 2022
Unprompted review
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Reply from Pupnaps

Hi Tony,
We are so glad to hear that you have had such a positive experience with us :)
Thanks so much for providing your kind feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Rated 4 out of 5 stars

Great customer service

Sadly, I had to return two items. At first, I experienced a slow response, however, once I was acknowledged I received nothing but prompt, friendly and professional service, from Red. I appreciated his/her understanding and clear explanation of the return process. Also, I did keep two items, which, one of my dogs has now taken a liking to (a grey calming bed).
I would recommend Pupnaps (ask for Red!).
Thank you.

July 27, 2022
Unprompted review
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Reply from Pupnaps

Hi there,
It is great to hear that you are not only satisfied with our products, but also the quality of our service!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick! I like that I didn’t have to wait for it to arrive from OS!
Annie has never been one for beds, she’d rather sleep beside it but she’s now seen the light & loves snuggling up on her bed.

July 27, 2022
Unprompted review
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Reply from Pupnaps

Hi Christine,
We are thrilled to hear that our beds have been able to give Annie all the peace and comfort she deserves! We are also so happy that you're not only satisfied with our product, but our speedy delivery too!
Warm regards,
The Pupnaps team x

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Rated 5 out of 5 stars

Fur Babies

I and both my Dogs Love the Large Pupnaps Beds as it is Plush and comfortable. I love it as is is easy to clean and my Fur Babies love it.

I purchased the Extra Large one for my Labradoodle as he was always on the Large Pupnaps Bed. I got the bigger size as he needs to be able to stretch out.
I find the Extra Large Bed it is not as plush and my Boy can not snuggle into it like he can they can on the Large Bed.

I did contact Pupnups who were great and explained in the Extra Large Beds they use a different filling and the reason why.

July 27, 2022
Unprompted review
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Reply from Pupnaps

Hi Kirsten,
It's great to hear that your furbabies are loving their bed, and that you're a happy customer too!
We appreciate your kind feedback :)
Warm regards,
The Pupnaps team x

Rated 4 out of 5 stars

Very comfy bed

Very comfy bed, my dog Chunky seems very happy with it and I can feel how soft and snuggly it is... not a bad price for a bed for a big dog (lab), and the delivery was v quick. Happily recommend it!

July 26, 2022
Unprompted review
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Reply from Pupnaps

Hi Eva,
We are thrilled to hear that our bed was loved by Chunky! We are also so happy that you're not only satisfied with our product, but our speedy delivery too!
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process. Calming bed arrived in super quick time and most of all our puppy loves it!! Thank you

July 26, 2022
Unprompted review
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Reply from Pupnaps

Hi Nicole,
Thanks for providing your positive feedback! We are so glad that your furbaby is happy with the new bed.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

We have bought every bed on the market…

We have bought every bed on the market but pupnaps are by far the favourite. They are great quality and easy to assemble again after washing. The customer service if excellent, I thought I had received the wrong product and they couldn't do enough to help me. As it turned out once I opened the package all the fluff popped out and I had received the correct order. 😅 The XL is huge which was for our 40+ kg boi, but he is just as happy in the large. So depends if your puppa prefers the nestling or space.

July 24, 2022
Unprompted review
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Reply from Pupnaps

Hi Michelle,
Thank you so much for providing your kind feedback!
We are so glad to hear that you have had such a positive experience with us, and that your pup is loving his new bed.
Warm regards,
The Pupnaps team x

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Rated 5 out of 5 stars

The ramp was everything it was…

The ramp was everything it was advertised as. I'm very happy with my purchase.

July 23, 2022
Unprompted review
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Reply from Pupnaps

Hi Jan,
Thanks for providing your positive feedback! We are so glad that you are happy and satisfied with the ramp.
Warm regards,
The Pupnaps team x

Rated 5 out of 5 stars

Super quick resolution

A calming bed purchased several months ago developed a fault. Less than a week after contacting them a replacement has arrived, Lily is ecstatic as is my other dog who had to very reluctantly share his with her. I rarely write reviews but brilliant customer service deserves to be recognised and pupnaps totally exceeded my expectations. Thank you Red.

July 23, 2022
Unprompted review
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Reply from Pupnaps

Hi Jo,
Thank you so much for providing your kind feedback!
We are so glad to hear that you have had such a positive experience with us, and that your pup Lily is now again happily snoozing away in her new bed.
Warm regards,
The Pupnaps team x

Rated 2 out of 5 stars

Poor quality ramp

Poor quality ramp, bit of wood feel off straight out of the box and the carpet was secured to the ramp by staples and was peeling off the top. Returned for a refund. Customer service was good processing return.

July 22, 2022
Unprompted review
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Reply from Pupnaps

Hi Kate,
We are so very sorry to hear that you are not satisfied with our ramps. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.

Again, I am truly sorry that your experience with us has left you feeling disappointed, but thank you for your understanding.

Warm regards,
The Pupnaps team x

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