Puppy Luv and Wellness Reviews 128

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and professionalism, highlighting how these qualities contribute to a stress-free and enjoyable process. People frequently describe the overall user experience as amazing, wonderful, and incredibly well-organized, making it a highly recommended activity for all ages. Reviewers particularly appreciate the special and unique atmosphere created, often noting how happy and calm they felt after their visit. The team's dedication to the well-being of the puppies is also frequently mentioned as a significant positive aspect.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being incredibly... See more

User experience

Users describe positive interactions with the overall experience. Many customers found it amazing, wonderful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked Serena and her wonderful team at PuppyLuv for my daughter’s birthday party, and it was truly unforgettable. The highlight of the day was definitely the adorable Pomeranian puppies — the chi... See more

Rated 5 out of 5 stars

Amazing experience for my two daughters. The event was very well organised and the labrador puppies were just adorable! Serena and her team were kind and informative, telling us lots about the labrado... See more

Rated 5 out of 5 stars

We hired Serena and her team for my daughter’s birthday party and it was a storming success. All the girls were beyond excited to have little puppies to play with and the Doxiepoo puppies did not disa... See more

Rated 5 out of 5 stars

Puppy Luv and Wellness hosted my daughter's 8th birthday. They were unbelievable - professional, warm, accommodating, and went above and beyond to ensure everyone had the best time. Needless to say, t... See more


Company details

  1. Wellness Program
  2. Children's Party Service
  3. Event Management Company
  4. Party Planner
  5. Wellness Center

Written by the company

We organise nurturing and therapeutic puppy-led wellness events whereby we invite an adorable litter of puppies for our customers, and the puppies, to enjoy puppy cuddles and puppy play. We do not participate in any yoga or additional activity during our sessions, instead our customers enjoy spending quality time watching, playing and stroking puppies and dogs to improve the well-being of each puppy and humans alike. It is scientifically proven that spending time with animals improves our mental, physical and psychological health. Interacting with animals has been shown to decrease levels of cortisol (an stress-related hormone) and lower blood pressure. A persons wellbeing and animal welfare is at the heart of our business. We strive to create unique and unforgettable events that provide positive and nurturing/loving interactions and aids our mental and psychological health. We will transform our event space into an outdoor oasis, with a white picket fence enclosure, artificial grass, cushions, blankets, music and more. This, we hope, will add to the overall wellness experience. Our Puppy Luv and Wellness experiences provide great therapy for us and the puppies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Amazing experience

We had an amazing experience! Firstly we had to reschedule our visit and that was a really easy and seamless process. On the day we had an absolutely wonderful time! The staff were really friendly, explained everything really well, as it was our first time. They were very knowledgeable and offered to take pictures for us. Had such a great time playing with the puppies and having them fall asleep in your arms made our hearts melt! Could not recommend this enough, came out feeling calm and happy!! Will definitely be coming back.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly just wonderful!

Honestly just wonderful!! The lady running it is so kind and genuine and her team are great! You will love it! 🥹😁🐶🐾

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

The ONLY place for Puppy Snuggles you need!

This experience from start to finish was absolutely fantastic.
I looked at several companies before choosing Puppy Luv & Wellness and after attending today I’m so glad I chose them.

Everything ran on time, meaning you had every moment interacting with the puppies. It’s a lovely, chilled set up made even better by the team. Everyone is incredibly friendly, and also knowledgeable, they really do try to ensure you get the most from your play/meet session.
I also have to do a shout out to Serena, she has a gorgeous energy, from the moment my family and I arrived she was all smiles and incredibly welcoming and we were non stop talking.
If you would like an experience that enables you to interact with puppies, in a calm and efficient environment with friendly staff, you NEED to go. We have already told several friends who will be booking and we’ll be back ourselves again meeting more pups very soon! Serena, thank you again for a wonderful Sunday morning!

February 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The truly wonderful experience!

The most wonderful, therapeutic experience. We took our 7 year old daughter to Puppy Luv and Wellness today after looking for animal therapy sessions. For context my child is Autistic with ADHD & has been really suffering with her mental health. I saw a little sparkle in her that I haven’t seen in a while today.. and she’s been so calm and content. Animals are so incredibly healing!

I cannot explain to you the joy and calm brought today, everything from the relaxed music, the thoughtfully laid out puppy ‘pen’ and welcoming and incredibly inclusive team. I didn’t expect to feel the level of calm and peace from having a beautiful little pup fall asleep in my arms!

The care of the puppies is clear, they are so well cared for (as you can see from my photo - that’s a very happy pup!) they also limit the amount of children per session which is a very fair and sensible approach, whilst remaining inclusive!

It’s also a wonderful activity for those who are thinking of getting a pet but want to spend time with different breeds, but also - if you just want cuddles with a beautiful little floof!

If you’re looking at this review, wondering if you should book, just do it.

Thank you again to the whole team, I’m sure we will be seeing you again very soon!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

This is the best experience out there

This is the best experience out there! Very good value for money, ethical and a great way to spend time with loved ones. The only downer is having to say goodbye to the pups at the end of the experience. Thanks for brining so much joy. ❤️

February 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

We booked Serena and her wonderful team…

We booked Serena and her wonderful team at PuppyLuv for my daughter’s birthday party, and it was truly unforgettable. The highlight of the day was definitely the adorable Pomeranian puppies — the children were absolutely thrilled and couldn’t get enough of them. It created such a special, joyful atmosphere and made the party feel really unique.
Serena was fantastic, made the whole process feel very easy and stress-free. On the day, her body team arrived promptly, set everything up smoothly, and were incredibly organised. My daughter is still talking about it. Thank you so much! 🐾✨

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

When’s the next experience? 😁

Went with my son for a one hour session and it was incredible. The staff are so lovely and knowledgeable and it was very special spending time with Serena, staff and the puppies of course. Highly recommend the experience with or without kids and can’t wait to come back!

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Really brilliant experience

Really brilliant experience - the Pomeranian puppies were so sweet, and the team were great at supervising and ensuring everyone felt confident playing with the pups.

January 17, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing experience for my two…

Amazing experience for my two daughters. The event was very well organised and the labrador puppies were just adorable! Serena and her team were kind and informative, telling us lots about the labrador breed too. We had so much fun and we will definitely be back again!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience for our…

Absolutely amazing experience for our family, even though it was a birthday surprise for my 8 year old daughter our whole family came away feeling so happy in ourselves. Thank you to Serena and co for a truly wonderful and impactful experience, it was so clear that the puppies wellbeing and welfare was at the centre of it all which was so important. I have been telling all my friends and family about it and would recommend it highly, so therapeutic.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Daughter’s birthday party

We hired Serena and her team for my daughter’s birthday party and it was a storming success. All the girls were beyond excited to have little puppies to play with and the Doxiepoo puppies did not disappoint! Serena and her team were super friendly and professional. Serena was super responsive in the run up to the event and on the day they were also great - set everything up in less than an hour and cleared away promptly after the session finished while we continued her party elsewhere. Would definitely hire PuppyLuv again. Wonderful, unique experience. Thank you!

December 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

SEND supportive and so calming

Myself and my daughter are autistic and have ADHD. I called before coming and Serena was very understanding and explained clearly how the event will go. We arrived with ear defenders in hand but neither of us used them. It was so chilled. I was given a chair due to my health and all the staff supported our time with the puppies. We felt very comfortable and even the puppies got comfortable and fell asleep on our laps. My daughter said it was the best 'mummy and me' outting yet!

November 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look