Pupsfamily Reviews 144

Diamond was very helpful,” “Thank you to escalation team

I never experienced anything like this before.

Had some unknown charges on my card but Joie helped me to resolve the problems. Really helpful customer support.

Help line was very quick and he is very humble no need to give him 10/10 he is already in 100/100 thanks

Scammers give my money back don't deceive people from getting to your site and auto enrolling to your subscription

Overall a great shopping experience. I'd like to praise their customer service team especially Elsa who supported me in the whole process.

Elsa has been very helpful.
She is very professional and friendly

The customer service was exceptional

Good service Mr Nicholan

The website was easy to navigate and placing the order was simple. However, the delivery took longer than expected, and communication about the delay was lacking.

Mason was very helpful & prompt in resolving my issue

As far as i experienced there are 2 different scamming companies. One by the name of PupsFamily & other one by the name of Carpulsez. Both shares and send scam email named on some wellknown shipping companies and charge you for a membership which you don't know about with no return policy. Also they keeps personal information and declines erasing requests.

KAI REFUSES TO REFUND MY MONEY AFTER CANCELLING MY SUBSCRIPTION UNLESS I GIVE HIM A 5 STAR RATING FOR A SERVICE HE HASN'T YET PERFORMED- HARD TO ENCOURAGE OTHERS TO COUNT ON HIM TO DELIVER WHEN HE HASN'T DELIVERED. I OFFERED 5 STARS AFTER I GET MY MONEY. ALSO HE IS INSISTING THAT I GO AGAINT THE TRUST PILOT RULES THAT STATE: By submitting this review, you confirm it’s based on a genuine experience and you haven’t received an incentive to write it. SEE HIS EMAIL BELOW: Upon checking, I see you are yet to post your review on trust pilot. This review is about my service to you as an Escalation manager and also serves as proof that I have communicated with you and is finalizing your refund. Your feedback is incredibly valuable as it helps me track the process and additionally it helps other customers who need help to know they can always count on us to deliver, so I would greatly appreciate it if you could rate my service to you using the TrustPilot link below and share a screenshot of your review with me while I work to resolve your issue.

Although I didn't interact much about this site, it had a potential to be a great store.

Did not inted to use this app

Scammers. They tricked me from a fake website over something completely different and used my bank details to sign me up for a membership here nearly taking out £58 from my account without my knowledge. I have since cancelled the membership. I asked if this was the case to a real member of staff in the live chat and they have left me on read in the middle of a conversation.

Emily is a big help from you, and tell me how can I get me with my money

The person I spoke to Declan was helpful

Great support experience! Elsa was incredibly helpful and resolved my issue quickly and kindly. Thank you!