PuresimsReviews 

594
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness, responsiveness, and personalized advice received from the staff before and after purchases. Many people are impressed with the fast and efficient delivery service, often receiving their orders earlier than expected, even for international shipments. The products themselves are highly regarded for their quality and accurate descriptions, arriving well-packaged and in excellent condition. However, some customers also noted occasional issues with the delivery company, specifically UPS, experiencing difficulties with finding addresses or delays, though the company often stepped in to resolve these problems.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed of delivery, with... See more

Product

People report positive experiences with products, often highlighting the top quality and competitive pricing,... See more

Order

Customers had positive experiences with order, praising the seamless process and quick delivery times, often... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as "amazing,"... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the quick and helpful responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For long i have been searching for a supplier other than the single one here in South Africa selling Fanatec equipment.Unfortunately Fanatec does not ship directly to us.By some miracle i came accross... See more

Rated 5 out of 5 stars

Great company !! Great service !! Delivery company didn’t deliver as is expected nowadays (UPS - Useless Parcel Service) but Pure Sims went the extra step to sort things for me just before the bank ho... See more

Rated 5 out of 5 stars

First time using this company, who were the only place I could find in the UK with stock of the Fanatec V2 CSL Elite pedals. Ordered Wednesday and they arrived 2 days later before the estimated dat... See more

Rated 5 out of 5 stars

My experience with puresims was excellent. I ordered a product on Christmas day and the website stated delivery's would be shipped on the 5th of January. My item actually arrived a few days befor... See more


Company details

  1. Game Store
  2. Computer Hardware Manufacturer
  3. Computer Service
  4. Computer Store
  5. Gaming service Provider
  6. Video Game Store

Written by the company

Puresims is a One Stop Shop for your virtual world. We aim to be able to supply the best products on the market to make building your simulator a breeze.


Contact info

4.9

Excellent

TrustScore 5 out of 5

594 reviews

5-star
4-star
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1-star

Asks customers to review

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4.9

All reviews

(594)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent service

Excellent service, seamless purchase transaction from very knowledgeable staff. Highly recommend, will definitely use again….

December 6, 2023
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Rated 5 out of 5 stars

Great experience

Put my order late in the evening and I messed up the payment option at the checkout, next morning it was sorted out. Great customer service.

November 9, 2023
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Rated 5 out of 5 stars

Very helpful staff and very fast delivery

I placed an order with Pure-Sims and accidently chose the wrong version of item that wouldn't have been compatible with my setup. I gave them a phone and they were very helpful and sorted everything out for me, received the correct item the very next day. Will 100% use again. Thank you!

November 21, 2023
Unprompted review
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Rated 3 out of 5 stars

Paid extra for Saturday delivery

Paid extra for Saturday delivery, order did not arrive until the following Tuesday due to UPS error. Didn't get any help from Puresims to chase UPS aside from an initial apologly.

November 3, 2023
Rated 4 out of 5 stars

Order Finally Delivered By UPS

The item has now finally arrived intact and I will be connecting and testing later.

The item I ordered was delivered by 5 days late by UPS. To their credit, Pure Sims offered to refund the postage, which is a good sign. They have been very supportive in this matter.

The product has now been installed and is functioning perfectly. Any dissatisfaction I experienced was at the hands of UPS whereas Puresims have been nothing but professional and supportive. I have no reservations in recommending them or using their services in the future.

November 1, 2023
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Rated 5 out of 5 stars

Great company to buy sim racing gear from

I highly recommend this company for any sim racing equipment, very helpful and responsive. My initial interaction was via WhatsApp and then follow ups by email - always quick to respond and very helpful. No issues whatsoever. You won't regret buying from them. They sell high end quality gear but the prices are competitive.

October 16, 2023
Unprompted review

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