Puresims Reviews 592

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great advice and support from start to finish. The delivery service is consistently described as fast and efficient, with many orders arriving earlier than expected, even for international shipments. People are also very satisfied with the products, noting their quality and the careful packaging, making the overall purchasing experience seamless and highly recommended. However, some customers also noted issues with the delivery company, specifically UPS, mentioning instances where packages were not delivered as expected or had difficulty finding the address. Additionally, a few people experienced incorrect items being sent in their orders, though the company promptly resolved these issues by sending the correct products.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Product

Clients share positive opinions on product quality, with many expressing satisfaction with their purchases... See more

Order

People report positive experiences with order, highlighting the seamless process and quick delivery. Many... See more

Service

Users describe positive interactions with service, consistently praising the exceptional and amazing service... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its quick response times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For long i have been searching for a supplier other than the single one here in South Africa selling Fanatec equipment.Unfortunately Fanatec does not ship directly to us.By some miracle i came accross... See more

Rated 5 out of 5 stars

Great company !! Great service !! Delivery company didn’t deliver as is expected nowadays (UPS - Useless Parcel Service) but Pure Sims went the extra step to sort things for me just before the bank ho... See more

Rated 5 out of 5 stars

First time using this company, who were the only place I could find in the UK with stock of the Fanatec V2 CSL Elite pedals. Ordered Wednesday and they arrived 2 days later before the estimated dat... See more

Rated 5 out of 5 stars

My experience with puresims was excellent. I ordered a product on Christmas day and the website stated delivery's would be shipped on the 5th of January. My item actually arrived a few days befor... See more


Company details

  1. Game Store
  2. Computer Hardware Manufacturer
  3. Computer Service
  4. Computer Store
  5. Gaming service Provider
  6. Video Game Store

Written by the company

Puresims is a One Stop Shop for your virtual world. We aim to be able to supply the best products on the market to make building your simulator a breeze.


Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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Asks customers to review

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4.9

All reviews

(592)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought a few £k spaced over multiple…

Bought a few £k spaced over multiple times. Shipped with UPS and never had an issue. Contacted customer services for some questions by email and discord and got replies fairly swiftly within the day. Will definitely be using again.

December 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service.
I had never heard of them until searching for Simlab pedals. I will be buying a lot more from them in future!

December 2, 2024
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Rated 5 out of 5 stars

Again... 5 star service

Top tier service, amazing delivery time friendly customer service and great products.
This is the second time trust pilot has asked me to leave a review so I have managed to give them 10 stars as that what they deserve.
Order today, I will not order from anywhere else now

December 2, 2024
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Rated 5 out of 5 stars

Easy to deal with

Website was easy to use, I reached out to them with a question on Instagram and got a reply back really quickly.

Overall very easy to deal with and well priced products

November 2, 2024
Unprompted review

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