Purecozyhome Reviews 10

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

4.0

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Purecozy rugs

I love Purecozy rugs. I now have two of them and they are amazing. Both rugs are high quality, super soft and easy to clean. As a family with small children, I was hesitant to order white rugs, but they have held up wonderfully. They are stain resistant and so easy to clean if there is a spill. I would highly recommend!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Shop Purecozy for All Your Rug Needs!

If you are looking for affordable, quality, style, comfort, easy to clean and pet friendly, Purecozy should be your first and only choice. I really appreciated the rug was lightweight and easy to maneuver to the desired space. Some rugs are so heavy it feels like you are carrying logs, but not Purecozy. The variety of styles, colors and sizes can accent any space within a home.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

The most gorgeous rug ever!!!

I changed the rug in my living room from a white gray one with a warmer color rug from Purecozy home and not only it brought so much character and warmth to my living room but also after using it we were pleasantly surprised by how softer it was compared to our other rug. It is also non slip which is great. I absolutely love it and plan to purchase another one for my dining room.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I love my rug from Purecozy

I love my rug from Purecozy! Not only is it super soft but it’s gorgeous! I got the 8x10 size vintage thorned garden Persian rug and the print is so pretty. I love the nonslip backing and it keeps the rug in place, and because we have pets I love the washable feature! I can throw it right into the wash and dryer since it’s folds up so easily! If you’re looking for a new rug I highly recommend getting a Purecozy!!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I’m honestly so happy with this rug

I’m honestly so happy with this rug — it’s super soft, doesn’t slip, and feels really well made. It fits perfectly in my space and adds such a cozy touch to the room. Definitely one of my favorite home pieces right now. 100% recommend!

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

They Ghost You When You Try to Return Their Products

I ordered two rugs from purecozy. I thought I had ordered a 6x9 but when I received them I realized they were 6x4. So I reached out to return the rugs, which their customer service representative, Emily, said I could return them however she encouraged me to exchange them for a discount instead. I said I'd rather just return them as asked for the return label or address. I never heard back from her. So now I have two rugs that are the wrong size that I can't do anything with. In addition they are of poor quality and have a very strong chemical smell. I was not impressed with their quality. Their website says you can return unused rugs within 30 days. They do not honor their return policy. Why have a return policy if you don't honor it?

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware of Purecozyhome.com

I was really disappointed with my experience ordering from PureCozyHome.com. The product photos on their website look high-quality and stylish, which is what convinced me to buy. Unfortunately, the rug I received looked nothing like what was advertised.
The materials, texture, and overall quality were far cheaper than what the photos led me to expect. It felt like a knockoff compared to the polished, high-end look shown on the site.
What made the experience even worse was customer service. When I reached out to return the rug, the representative insisted that the rug I received was “the same rug advertised on the site,” despite the clear differences in appearance and quality. They also refused to pay for return shipping, even though their website states they will cover return shipping if there is something wrong with the product.
Overall, this felt misleading and frustrating. I wouldn’t recommend this company to anyone expecting to receive what’s shown in their product photos. Shop very cautiously.

January 30, 2026
Unprompted review
Show reviews in all languages. (10 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look