purediffuserco.com Reviews 

I purchased the starter kit. I definitely feel a difference with the Caffeine, Melatonin and Calm diffusers. Each one tastes great, especially the Vitamin B-12, blue raspberry, that's my favorite. Customer service is excellent, they respond quickly and take care of your request efficiently and in a very timely manner.

Excellent experience as the response was quick and my request was worked out in record time. A very positive experience with competent people!

Best customer service ever!
I didn't check my address before completing the order and had made a mistake. I contacted Pure and the immediately sent an order to the correct address. I have had excellent customer service here! They are polite, thorough, and competent!

I desperately needed to quit, and this product is the only one on the market that lives up to its name. The packaging is excellent and the flavors are all sublime. You get real time satisfaction knowing you’re getting energizing B12 with the smoker satisfaction of the vapors. It keeps me cool, calm and collected as I battle my nicotine addiction. I love that I can take it anywhere and it offends no one. I’d recommend this product to anyone in ear shot. It’s an excellent product and customer service is 5 star. You really can’t go wrong, and I’d recommend it to everyone.

Immediate and accurate customer service response when I emailed on a Sunday night, and just as they said would happen, the next day updated to the shipping info I was looking for!

My 3rd time buying your fabulous Pure Vape/Diffusers. Great Taste-IMPROVED VAPOUR strength. And the last twice as long with the new bigger devices

This company is extremely shady and they will sign you up for their subscriptions. Without your consent, tell you they cancel it and then charge you again for it. And then refuse to help return the item or refund. It, they say they have another team that's going to help with it. But then they lose all communication with you don't buy from them. You don't want this company to have any of your information. I promise you.

Overall pure is pretty good. I don't vape but I believe for vapers people have nicotine addiction. They would be good for them help quit and maybe a better alternative with more research to Clarify that but the only thing I would say. I hope they update their website. It was really a little bit stressful trying to find the profile settings and cancel the subscriptions. I wasn't aware cuz I actually made a different email when I first ordered it and I didn't know I put subscription. I thought it was just a little one-time purchase discount my fault but hopefully their website gets a little bit better and easier to navigate and cancel subscription other than emailing to cancel them

Customer service was on it on giving me the information and products I wanted

Great customer service

The pure diffusers are amazing. I like that they are all natural. The pure folks are so easy to deal with and very fast.

It was a very good product

I made a one-time purchase from Pure Diffuser Co. and received the product. After that purchase, the company began attempting to charge my PayPal account repeatedly for the same amount over several consecutive days.
I never signed up for any subscription or recurring billing, and PayPal confirmed there is no billing agreement connected to my account with this company.
I contacted customer support and initially received a response, but they stopped responding while the charge attempts continued.
Because of these repeated unauthorized billing attempts and lack of response from customer support, I cannot recommend doing business with this company.

If I could give negative stars, I would. Their customer service is an absolute joke. I returned my order, and have inquired about my refund multiple times. It has been a month and still no reply from anyone.

I placed my order on Feb 14 and after two weeks I reached out to customer service. I was told that the delay in the receipt of my products had been escalated. A few days later I sent a follow up on the status to see if my items had shipped. I sent several more follow up before little over a week later receiving an email stating that all (and it was a lot) of the products I ordered were out of stock and I could either wait another 3 weeks for them to come back in stock or receive a full refund. I took the refund! And then ordered from calm puffs instead. I had really been looking forward to trying pure but was not about to wait another 3 possibly 4 weeks to receive it.

Very deceptive in product usage and return policy. These are NOT a replacement for your vape habit. You can only draw on it 8 times in a 24 hour period. For that reason I returned 4 of the 5 that I had ordered with in the allotted time given for their 100% money back guarantee. Followed all directions to receive and have still not been refunded.

Very fast service. Responding quickly and delivering service effectively.

My first order went great, but everything went downhill after that. My first order, there was constant and timely communication as I awaited my pre-order to be in stock and ship. Loved the products so I decided to order more. Placed an order on Feb. 19 and Feb. 22. I inquired about my orders on Feb. 27 because I had not received any updates as to when my orders would ship. I was told both were still unfulfilled and not yet shipped, and they would follow the standard delivery times once shipped (their website claims shipping takes 1-2 days and delivery takes 3-5 days in the U.S.), and was also told they were escalating my query to a specialist. It’s is now March 5 and I cannot get a response via email or Facebook. They have already charged my card for both orders (about $150 USD). I have been emailing them every day this week and continue to get ignored. I will be filing a dispute with my bank if I do not receive a response within the next 24 hours.

How do I contact customer service? No one will respond to me.

Customer service quickly helped and answered my concerns.