Customer service was very polite and professional. They replied very quickly and were very helpful. The diffusers are delicious and they’ve helped me put down nicotine . The only issue I ran into was... See more
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BURNS COIL VERY QUICKLY
i ordered the cool mint and the “pull” as well as flavor are very much like my vape. however, after maybe 30-40 puffs, it’s tasting completely like burnt coil. i bought the “3 month supply” so 3 diffusers. but i’m already on my 2nd one due to the burnt taste and i just got them this morning……. so it’s turned out to be more expensive than vaping.
Customer seevice
The customer service was slow to respond but quickly took care of my problem efficiently and they were great.
They won’t send me my order
I ordered 2 weeks ago and my order has yet to be shipped. I’ve sent multiple emails, DMs, comments, etc and they will not answer me about my order. Worst customer service I have ever experienced.
I like the vapes
I like the vapes, but didn't want to have them on autoship. I appreciated that it was easy to cancel that when I accidentally signed up for it.
You sent me an email with two offers…
You sent me an email with two offers regarding the order I did not want. Then you took them down before I could attend to the matter. It was the holidays and things were busy. Jesus Christ be kind!
I had problems with shipping
I had problems with shipping, but they fixed it. Amazing customer Service!
Flavors mmmm
I love the flavors. It actually works really well for replacing nic vapes
No instructions as to how to return an…
No instructions as to how to return an unopened product and another vape is on the way and I don't want it as I find I can't use a vape. Card charged - no customer service. VERY frustrating
Need better customer support
Ordered my kit roughly 2 plus weeks ago. It finally arrived after sending support tickets to the shipper. Pure never responded to me asking where the shipment was. Their customer service is highly lacking of any type of care or urgency. The website said the product usually arrives in 3 to 5 business days which was not the case. Will never do business with th again
Their delivery method is flawed
Their delivery method is flawed. I received the email saying my order was shipped but the parcel company shows that it is in pre-transit and the delivery date keeps changing for the past 10 days.
Truly
Truly, the best customer service ever. I do appreciate all that they have done to help me! I wish that there were more people just like this.
They are very professional
They are very professional, timely and polite. When it comes to customer service and have high quality products.
Os good but i want to cancel because o…
Os good but i want to cancel because o didn’t read is per months
Best experience I've ever had I had…
Best experience I've ever had I had shipping problems on top of that I wanted an extra pen I was given the opportunity to have a pen shipped to the correct address and everything was corrected on their end I'm extremely grateful for how well and professionally things have been handled I never hesitate to tell everyone about pure diffuser Co it's a great alternative if you're looking for a hit without all of the gunk in it I recommend it to all of my friends and I have been giving them out freely to the people around me that I know smoke and I've had nothing but great things to say don't hesitate it's a great purchase
I bought the gaming diffuser
I bought the gaming diffuser. It tasted burnt on the third day of using it and was extremely hard to hit. Other flavors I ordered were completely different, super easy to hit, with great flavor.
Haven't tried Pure yet
Haven't tried Pure yet. I've got four boxes of the smokums, so I'd better get moving, eh?
I received a response very quickly and…
I received a response very quickly and Miguel was very helpful from Pure and much appreciated.
Great customer service
As soon as I let customer service know that a coupon code did not take the correct amount off of my order, they responded quickly with kindness and resolved the issue right away.
Great overall experience, thank you!
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