Pure Electric España Reviews 

2,268
•
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

I have had this scooter for 2 years and all it has given me are problems. As much as the scooter itself is well made, the biggest problem I see is that the battery is manufactured to stop working o... See more

Rated 4 out of 5 stars

Very good product support. Good robust scooter but needs more power on hills. Excellent hill climbing ability claim is not true if you weigh 80kgs as I do ... 55kgs maybe. Pure have selected a ter... See more

Rated 4 out of 5 stars

perfect scooter BUT the rear wheel was flat . I did not return the product because of the complexity.I had the puncture repaired by; The Garage Scooter shop in Fuengirola..20€ Thanks

Rated 5 out of 5 stars

The build quality is excellent. The scooter is everything I expected from this superb UK company. Already recommended it to a friend who also brought one.

Company details

  1. Bicycle Repair Shop

Written by the company

Pure Electric es un minorista especializado en movilidad eléctrica que cuenta con gamas de patinetes eléctricos y accesorios líderes en el mercado. Nos impulsa nuestro deseo de brindar un excelente servicio al cliente en la emergente industria de la movilidad eléctrica, ofreciendo soporte y asesoramiento de expertos cuando nuestros clientes lo necesitan.Queremos asegurarnos de servirle lo mejor que podamos mientras mejoramos continuamente nuestro servicio, por lo que su honesta revisión de Trustpilot es increíblemente valiosa para nosotros.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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3.7

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(2,268)

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Rated 5 out of 5 stars

Easy to buy, easy to use.

Great buying experience, knowledgeable staff, super shop ( Valencia).
Had a full review of what was available and a test ride.
Scooter is easy to use, fast enough, not too heavy, charging time is ok, the split frame makes it easy to lock.
Would I buy again, yes 100%.

August 5, 2021
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Rated 5 out of 5 stars

Delivery was really fast

Delivery was really fast, the only think I don’t like is that when you call the customer service they are not answering (automatically it’s says that all of them are busy). Operation hours is from 8:30 and also if you call at that time is same answer from the machine-meaning,all the operators are busy. Since I wanted to change something, it was really difficult to communicate with anyone in time. On the email first time I have sent for asking, the answer was really fast, but after I had to change something regarding the order, the answers were delayed. Suggestions is to answer or if we are leaving the message, to get the call back the same day and not after 8-9h or the next day.
The patinet itself is really good, the power is not as I was expecting. However, I am really happy with it.

May 31, 2021
Rated 4 out of 5 stars

Everything is ok

Everything is ok, especially delivery was so quick... Just I'm not happy with battery,, because I put the scooter in fully charge and used it, but the battery gone of in (13km) and the second time aswell,, I put it in full charge and it happened again no more (15km) even I'm almost 52 kilograms

May 24, 2021
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Rated 5 out of 5 stars

I ordered 2 of the pure electric…

I ordered 2 of the pure electric scooters from the website and could not be more pleased with my purchases. Delivery was both free and prompt and the scooters are even better than described. Would thoughrly recommend them.

May 15, 2021
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Rated 5 out of 5 stars

A very good company

A very good company. First I couldn´t believe they would ship me Xiaomi Pro 2 scooter almost 25% cheaper that some big retailers. But the shop looked super-legit so I bought one.

Scooter came with a big sticker "Pure" on the steering stick, but it looks kind of cool, makes it a bit unique vs simple Xiaomi Pro 2, and last: I want to give my awe to the Pure Electric company spreading their brand as I could acquire the scooter that much cheaper.

A pure 100% recommendation from my side!

May 5, 2021
Rated 5 out of 5 stars

Highly recommend!

Great product which arrived inside the delivery window.
The scooter was very easy to assemble, thanks to the clear instructions and very basic assembly, 4 screws, that’s it. The tool for assembly was included.
We charged the product overnight, for the first time, and the following day the whole family were taking turns.
The scooter is quick enough to get around, very easy to steer, very strong brakes, and above all the scooter is very stable.
The ride is smooth thanks to the air filled tyres too.
A great product at a great price!
Highly recommend!

May 3, 2021
Rated 1 out of 5 stars

Got faulty product, and then used product as replacement

The only good thing about my purchase was the customer service representative, Carla, who was helping me through this mess.
I bought the pure air scooter online and it didn't even run a kilometer. it stopped while riding and I asked for replacement.
Then the replacement was an used one with 22kms on it, with scratches. Why'd I want to pay the whole price of the scooter if I'm going to get an open box/refurbished scooter? Returned it.
I didn't want to take a chance on getting another replacement or test if their xiaomi came in open box if I ordered one, so I'm buying a xiaomi scooter from a different seller.

April 19, 2021
Pure Electric España logo

Reply from Pure Electric España

Hi Hema, thank you for your review.
We are sorry to hear the issues caused with the e-scooters - please rest assured that this is not how Pure Electric usually operate, as this is certainly not the experience that we would want for our customers.
Our customer care team will be in contact with you to resolve this. Again, thank you for the review.

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Rated 5 out of 5 stars

5 BIG STAR for the service from Pure…

5 BIG STAR for the service from Pure Electric Madrid, Juan was very helpful. I ordered the bike and it arrived 4 days later.
You really don't have to worry about ordering and paying in advance from Pure Electric they are very reliable. Juan was on whatsApp sending me an update when needed. I will definitely recommend Pure Electric. They have just opened a store in Valencia. Thumbs up:)

April 16, 2021

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