The gym is wide and everyone there are friendly and the place is clean and all the equipment are available so i would definitely recommend my friend to join in there.

Total ringe kundeservice, godt fitness center, men elendig side, man kan ikke afmelde sit medlemskab på websiden, eller i appen.

I love the classes.The trainer is great.Full of fun and energy.Time flies when you are having fun and losing weight.

I love Isabelle's Latin dance class, she's super charismatic and makes everyone have fun dancing 💃 💃

It’s a nice place, clean, comfortable new equipment and good service thanks

PureGym does not allow you to cancel membership, even if they confirmed that your membership is confirmed, they send you invoices. It is not acceptable behaviour when you consider the Danish expectation of good conduct by companies. I have tried to cancel twice already and they are still charging me and their website no longer gives me the option to cancel online.

Great gym, nice atmosphere, all equipments available!

Good equipment, clean, amazing staff and instructors! ☺️

The training atmosphere was nice, clean and there was enough equipment to train with, so I am satisfied.

(English bellow) - Overpaid Final Month and Poor Communication
Jeg opsagde mit medlemskab inden jeg rejste til udlandet og var klar over, at der var en sidste betalingsmåned i henhold til opsigelsesvarslet. Desværre blev den sidste betaling ikke gennemført, da den stadig var tilknyttet et gammelt betalingskort, som jeg ikke længere bruger. Der blev sendt to rykkermails, men jeg opdagede dem ikke, da jeg løbende modtog markedsføringsmails og antog, at det blot var reklame, eftersom mit medlemskab allerede var opsagt.
Jeg blev først opmærksom på situationen, da jeg modtog en besked i e-Boks fra et inkassofirma. På det tidspunkt var der allerede pålagt rykker- og inkassogebyrer. I alt endte jeg med at betale 640 kr. for en sidste måned, som jeg ikke benyttede, inklusive gebyrer.
Efter jeg modtog inkassovarslet, kontaktede jeg straks PureGym for at forklare situationen og få afklaring. Jeg modtog dog ingen svar inden betalingsfristen.
Min intention var egentlig at melde mig ind igen til sommer. Efter denne oplevelse og den manglende kommunikation vil jeg dog sandsynligvis vælge et andet fitnesscenter fremover.
Det følger muligvis standardprocedurer, men jeg havde forventet tydeligere kommunikation og i det mindste et svar, da jeg selv tog kontakt for at løse sagen.
Jeg vil anbefale at dobbelttjekke sine betalingsoplysninger efter opsigelse og være ekstra opmærksom på al kommunikation.

Overpaid Final Month and Poor Communication
I cancelled my membership before travelling abroad and was aware of the required final notice month. Unfortunately, the last payment did not go through because it was still linked to an old bank card that I no longer use. Two reminder emails were sent, but I did not notice them at the time, as I regularly received promotional emails and assumed they were marketing messages since my membership had already been cancelled.
I only became aware of the issue when I received a notification in e-Boks from a debt collection agency. By that point, reminder and collection fees had already been added. In total, I paid 640 DKK for a final month I did not use, including fees.
After receiving the debt collection notice, I immediately contacted PureGym to explain the situation and request clarification. I did not receive any response before the payment deadline.
My intention had been to rejoin during the summer. However, after this experience and the lack of communication, I will likely choose a different gym in the future.
While this may follow standard procedure, I would have appreciated clearer communication and at least a reply once I reached out to resolve the matter.
I recommend double-checking your payment details after cancellation and carefully monitoring all correspondence.

Pure Gym in Husum is the dirtiest gym I have ever been to. It feels like cleaning is not done at all. Dirt, dust and stains stay in the same places for months. Floors, stairs, toilets and sinks are constantly dirty. The women’s changing room regularly smells strongly of urine.

I spoke to a receptionist and pointed out a specific place with a large amount of dust (on a radiator where people do not walk). I was told that there are too many visitors and they do not have time to clean, which makes no sense in this case. I was also directly told that the floors are not cleaned at all, there is no cleaning staff, and cleaning duties are supposed to be handled by the reception staff. In reality, it seems they only take out the trash — I have never seen any wet cleaning being done.
The dirt remains for months without any changes. This is completely unacceptable for a gym.

It is impossible to contact the management: there is no up-to-date phone number, no hotline, and the chat only offers an automated bot with predefined options and no way to speak to a real person.
Extremely disappointing experience.

Great gym. Clean. Well equipped. Friendly staff.

I came to Kolding for a few days and went to pure gym at Hospitalgade, I live in Switzerland and you guys have much machines, I recommend it 100%

Jamen, det er bare et godt fitness center, og jeg er rigtig glad for at træne der.

This company has eliminated all forms of contact, and when a company does that, something feels fishy. I would not be surprised if, when I write a review, a real person instead of an AI bot suddenly responds with “Oh no, blah blah blah.”

Yes, I could have gone to the counter at the gym and bothered the staff, who are underpaid and working very hard. But no. I have done this kind of work myself, so I know how it is. And to all gym staff who might be reading this.

Become a lifeguard. There is a serious lack of staff, especially on weekends. You can earn around 1000 kr with extras. It is basically the same type of work. You just need to pass a test where you dive more than three meters and learn CPR the correct way. The job itself is more relaxed, and on many evenings you can even study for your exams while working.

And for you PureGym corporation. Drop the Ai. We want real people. My problem couldn’t get solved by a bot, no one returned to me, but you got your extra money 💰😉
Nice right? 👎

Good overall center

The gym is fine - the sign up process is horrendous! I went in the afternoon to sign up, but no staff was pressent. What is wrong with some simple customer service?
Instead, I tried to sign up online, but after clicking through the extremely slow and buggy website I got stuck at the final step. I had to tick a box that was outside my screen with no way of getting to it! It is apparently not poosible to sign up on an Iphone 13 mini. Absolutely terrible experience and waste of my time!!

I signed up for puregym last january and only used it a few times. I was happy to pay, those months, and when I had no use for it I used the option to pause my membership. I was able to do all this via the mobile application.

Some months later, tried to find out how to cancel my membership, and with the app being only available in Danish, it was difficult for me as a non-danish speaker to navigate and find where to cancel. I was also going through quite a stressful time at work and have adhd so found it very difficult and time consuming. Finally I realised that it was not possible to cancel via the app, and it was also not possible to find an email address or phone number to contact about it either. The only information given was to log in via the webpage.

Unfortunatelty I was not able to log in as I had forgotten my password, and I was not able to find a way to reset it. It was not like all the other web pages I access where they sent a password reset to your email. This system seems designed to make it difficult. I then searched online, and found information by googling puregym and how to cancel

the site is on puregym.com help-centre freezing-or-ending how-do-i-cancel-my-monthly-membership

which says, simply cancel your direct debit. So I did this, and then two months later recieve an email saying I am late with payments and have a reminder fee. Again I cannot log in, and managed to find an email through using google maps! Once I had email contact I was able to cancel, but am now being charged for 3 extra months! The information I had found is not valid for puregym Danmark, i was told.

I have not encountered such a difficult system before, and i will never return to puregym, and ward all my freinds and collugues away from it. It follows the model the many unscrupoulous subscription services follow, in that they make it easy to join, but provide minimal routes to leave.

I think PureGym has relatively good facilities. One thing that I could suggest is about the showers. It would be nice if we had privacy, and showers were separated a bit.