Pure Luxuries London Reviews 

Such beautiful leather, I bought a handbag and a purse and I absolutely love them, speedy delivery as well! Thank you so much I’m a very happy customer! 😃

Treated myself to a bag. I am not disappointed. It is beautiful. Ordered on a Wednesday, received it Friday. Would recommend to anyone.

I received a bag for Christmas which was lovely but just not my style. Dan quickly organised a free return. I was kept informed throughout the whole process and a more suitable bag was despatched to me free of charge. Both bags have been fantastic quality and I would have no hesitation in recommending this company or using them again. Thank you for such a fuss free transaction. Audrey

I purchased two bags from the Next website of this brand.

The products received are not how they are photographed on the next website - very misleading actually.

I’m actually confused by all of the great reviews regards their leather bags … I ordered two … both are made from extremely cheap leather - with a very very very high finish on it, which means the leather skin is very coated and you cannot see the grain not at all!!! Which causes the leather to be very rigid and hard … … the internal of the bag isn’t lined … However this reveals how cheap the quality is …the skin is just a split skin and not even the top layer of leather - hence the very heavy finish on the surface !

The bag is made of so many panels so suggests that made from random off cuts of split skins - not worth any money at all !

Awful and cheap … very disappointed - will be asking next to refund my shipping charge also as a total waste of time and money and not luxury all! Pls avoid at all costs !

Looks like a Fraud

Ordered 2 shawls, and within few hours realized getting a better deal at debenhams, and contacted for order cancellation.

No response to email, no response to automated message on website, and on top of that they don't have a customer service telephone number.

Next day morning, recived a text for shipping of good from royal mail with a tracking number which is not valid.

wow........

Will trigger dispute with Paypal.

I placed an order with Pure Luxuries on 6th July - I received an immediate confirmation of my order. On the 10th July I received an email telling me the item was out of stock. By way of apology I was given a discount code to use on my next order, so I decided to order the same bag in a different colour, but at checkout I was told that the code wasn’t valid - talk about adding insult to injury!

Update on review -after email correspondence with Dan, I have since ordered the bag in a different colour at the original discounted price.

The quality was good. However, they were cheeky. I ordered a pair of earrings on their website. The original price was £85, it was half price, I bought it £42.50. After I placed the order, I found out Next website also had this brand and it was £35. I feel this company is not very honest. I returned the earring.

bought earrings from Debenhams as they off steep discounts. Very pleasantly surprised by the quality of the earrings. I will purchase more.

I ordered a holdall that arrived very quickly even though it was close to Christmas. It was lovely but my partner decided he would prefer a different colour. I enquired about an exchange and the response from customer service was immediate, polite and helpful. I was able to send the bag back free of charge and had the replacement within a week. Incredible service and good value, I'm happy to recommend.

Ordered couple gold n rose gold necklace for gifts, opened the packaging and it had a very strong glue smell that gave me a headache in instant..not really satisfied with the item itself.
No sign of pure luxuries however.
Just a feedback please just don’t use the word luxury start working with it.

I purchased a bear hardwear Forest Odinn leather wallet in April 2020 for the crazy price of £13.50 with an overtly broadcast 50% discount code on the product page. Rare you see websites advertise their own discount codes and even rarer the discount is for 50%. Wallet arrived in 48HRS with free postage in its own branded carboard box. The whole package was very well presented.

Even at £27 I anticipated this would be a low quality wallet that wouldn't last six months. Seven months later and it's still going without complaint. The stitching is still intact and the wallet still has that distinctive leather smell. Whether that smell is faux or genuine leather I don't know.

I'm impressed with the purchase and with Pure luxuries.

Beautiful handbag. Received within 2 days of order. Beautifully made, worth the £89 I paid for it, not sure I'd have been happy to pay the full price of £178 though. The interior of the bag is quite cheaply made, not to the standard I'd have expected from a "luxury" item. Sadly the colour (chestnut) I'd chosen was more burgundy/wine so I have decided to return.

I have placed several orders over a 3 year period, each time I got excellent service and lovely products. Only once did I decide the product wasn't quite what I wanted and returned it, received a refund almost as soon as the product had been received back with them. Excellent.

I love their handbags and purses, I now have 3 bags and 3 purses all different styles but all beautiful quality , I shall definitely be looking at their site for more things and Christmas presents . Their service is amazingly quick and comes very well packed .

I HAVE NEVER EXPERIENCED SUCH APPAULING TREATMENT FROM ONLINE ORDERING BEFORE!! FULL OF PROMISES OF NEXT DAY DELIVERY. I MADE ORDER FOR 2 BAGS ON FRIDAY THE 4TH....TODAY MONDAY THE 7TH STILL NO DELIVERY AND POOR CONTACT FROM PURE LUXURIES. THEIR RESPONSE WAS I MADE ORDER LATE SATURDAY,FUNNY THAT COS I HAVE AN EMAIL DATED FRIDAY 4TH THANKING ME FOR ORDER AND THEY ARE SORTING DESPATCHMENT !!!!!....
NO APOLOGIES..JUST ACCUSATIONS...I GIVE THEM ZERO.ZILCH.NADA STARS !!!!!

Ordered a leather bag on the 1st of July and it arrived on the 3rd. I opened up the parcel with the usual trepidation but everything was perfect, a beautiful leather holdall. I would highly recommend this company.

I've just received a tote bag purchased through Debenhams Store. It's a Christmas present for this year (2020). I just need to know the country of origin the leather is sourced? If it's from China I won't be happy, I can't find a label inside the bag giving me this information.

Great bag . Ordered Marta cross body bag in plum
Great colour nice compact bag .
Delivery was prompt.
Price was great . Got it half price.
Love it👍👍

Not happy I could not find s telephone number for customer services to cancel the order I made 20 minutes ago. Nor did I receive an acknowledgement email. They took my money in seconds though.
I just don't trust this transaction and need a six digit code to guvr to my bank.
I have sent them three emails.
Has anyone else experienced this?
It just feels all wrong.

After leaving a review where i raised my concerns that there was immediate fraying of the stitching on the card slots, i am pleased to say that after removing the loose threads the fraying has disappeared and i am very happy with the appearance, quality and performance of my wallet. Also noting that the manufacturer responded straight away to my negative review by offering to resolve the problem, which in the end wasnt necessary because there was nothing wrong with the product. I am sorry for any negative publicity caused and hope that this positive review helps to address. I would recommend this wallet.