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Rated 2 out of 5 stars

Oder #5462 Hattie Miller to Phoenix AZ 85013 - placed on Aug 2nd - absolutely no shipping updates or communication. Please let me know where my order is

Rated 1 out of 5 stars

DO NOT ORDER!!!! Ordered 2 pairs of jeans June 9th was told they would ship 5-6 weeks 8 weeks later still nothing no response to multiple emails not even an order update email, will be getting my mone... See more

Rated 1 out of 5 stars

The scam was “ whole time I’m thinking my pants are coming & no pants come . The money got took out my account then put back in but you have all my account information not to mention, I never canceled... See more

Company replied

Rated 4 out of 5 stars

Pants quality are great unfortunately the size I typically wear was slightly smaller then expected with this brand. However when I asked for a exchange they said not to worry about exchanging and woul... See more

Company details

  1. Men's Clothing Store
  2. also in
  3. Clothing Store
  4. Streetwear Store

Information provided by various external sources

Premium Streetwear Apparel


Contact info

2.3

Poor

TrustScore 2.5 out of 5

79 reviews

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No history of asking for reviews

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2.3

All reviews

(79)

1 review in the last 12 months

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Rated 2 out of 5 stars

I ordered 2pairs of jeans that were not…

I ordered 2pairs of jeans that were not back ordered &I know b/c the pair of jeans that I wanted were back ordered and I was hoping to get the jeans before new year’s. One pair did come on time. But the other they lied and said it was a (back door ) which is ghetto then changed it on the website and sent me a link supposedly as proof . I would rather them say sorry for the inconvenience we didn’t update our website page at the time but we’re working on it. Instead they lied which is extremely unprofessional. Now I have to wait 3 months to receive the jeans. I will ask for a refund and see how that works.

January 5, 2023
Unprompted review
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Rated 1 out of 5 stars

PURE TRASH

PURE TRASH, took my money canceled my order for no reason. Still dont have my money back either.

Super unprofessional
Lazy
Bad Customer Service
-5 star

December 25, 2022
Unprompted review
Pure Reign logo

Reply from Pure Reign

Your order was cancelled/refunded because the item was out of stock. Our customer service team has responded to your emails & called so you are aware.

Allow up to 3 business days for the funds to return to the original payment form.

Rated 1 out of 5 stars

I email you guys

I email you guys , I paid for express shipping stilll no pants !! I hope this not a scam …

December 24, 2021
Unprompted review
Pure Reign logo

Reply from Pure Reign

The customer ordered a pair of denim that is on back order. The shipping time frame is in the product description.

Express shipping will be applied when the denim is ready to ship.

You also emailed us a few hours prior to leaving this review. This does not give our customer service team enough time to reply.

Rated 2 out of 5 stars

I’m pissed because I really want these…

I’m pissed because I really want these two pair of jeans but obviously their system is messed up cause it’s telling me my address isn’t my address basically I can make my purchase because my zip code doesn’t match the address which it clearly is so idk but right I’m not happy

November 29, 2021
Unprompted review
Pure Reign logo

Reply from Pure Reign

So we receive a 2 star review.. because you couldn’t place a order🤣

Try reaching out to customer service to fix the issue. Instead of trying to bring down the brands reputation because you couldn’t get your way.

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Rated 5 out of 5 stars

These jeans is my all time favorite and…

These jeans is my all time favorite and most importantly the quality of them is to die for. I will continue to support this brand! And oh yea the shipping is very fast received my jeans within 3 - 5 days

November 9, 2021
Unprompted review
Rated 1 out of 5 stars

The scam was “ whole time I’m thinking…

The scam was “ whole time I’m thinking my pants are coming & no pants come . The money got took out my account then put back in but you have all my account information not to mention, I never canceled my order . From the consumers perspective I feel business should have been properly conducted . But it wasn’t .

November 9, 2021
Unprompted review
Pure Reign logo

Reply from Pure Reign

Business was conducted properly , your order was flagged for fraud. (Which is why we cancelled the order). As you stated you received the funds back to your account.

I’m unsure as to what information you believe we have from you. But there is none. The customer received the funds back to the original payment form.

Rated 1 out of 5 stars

They stole my money never received my…

They stole my money never received my order and they told me it was nothing they could do smh never again

July 19, 2021
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Reply from Pure Reign

This is a blatant lie. Order #1420 states delivered by the post office with the tracking info provided.

Furthermore even if the package was lost in the mail, we are not responsible for those.

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Rated 5 out of 5 stars

Great customer service!

I purchased some hats and T-shirts from pure reign and the customer service I received was incredible. I am big on customer service so experiencing that was huge For me!!

May 26, 2021
Unprompted review
Rated 3 out of 5 stars

Been waiting so long for jeans like 8…

Been waiting so long for jeans like 8 or 9weeks still haven’t got them

May 26, 2021
Pure Reign logo

Reply from Pure Reign

8-9 weeks is simply not the truth. Customer ordered a item which was listed on the website as a pre order. (4-5) weeks. It was shipped on week 6. This 3 star review is based on the failure to read and agreeing to the terms before purchasing.

Rated 2 out of 5 stars

Still waiting on order from April to…

Still waiting on order from April to come

May 26, 2021
Pure Reign logo

Reply from Pure Reign

Yes... it was a pre order, Of course you’re waiting. The turn around time was openly listed for 4-5 weeks for a pair of denim that is in high demand. 🙃 This 2 star review has no impact on quality or how we conduct business here at pure reign.

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Rated 1 out of 5 stars

I have to wait forever for expensive…

I have to wait forever for expensive jeans that I don’t know if they’re even coming

April 22, 2021
Pure Reign logo

Reply from Pure Reign

If you ordered our stacked denim , it is on our website for Pre-Order. Which is listed in the description and our Instagram page.

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