Awful customer service
Awful customer service. Sleep bag weight mislabelled resulting in me having to return it, they are denying a refund and will not send it back to me.
July 2, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Purflo launched its first product in 1996 and is the UK’s original baby safe sleep brand. Purflo was started by concerned new parents who wanted to create cleaner, safer and healthier sleeping environments for babies. At Purflo we believe baby sleep should be safe and sound and that’s why we only develop carefully selected products that parents can trust.
Contact info
1 building, Bay, 47 Second Ave, , DY67UZ, Kingswinford, United Kingdom
- 01384 298531
- hello@purflo.com
- purflo.com
3.0
Average
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Advertisement
Great customer service
Great customer service. I had a slight issue with the cuddle to sleep sleeping bags. I contacted the customer service and I had a prompt and polite reply. I sent back the sleeping bags and they sent me back 2 new sleeping bags.
The brand is top quality when it comes to sleeping bags.
April 13, 2025
Unprompted review
Two faulty zips on sleeping bags
Honestly, the sleeping bags are crap.
Bought two for a new born, they were great.
Baby grew up, decided to buy two more. One had a fault zip, contacted Purflo, and received a new one which... Also has a faulty zip. You need to step up your zip quality. At this point didn't even bother contacting them anymore, just won't shop here again.
September 7, 2024
Unprompted review
Avoid the Purflo Crib!
I bought the Purflo Cotbed Mattress for my son years ago due to worries about flat head syndrome and overheating and when we realised we were expecting we ran out to buy the Purflo Crib so we could be safe from the off!
However!!! The crib has a MAJOR design fault and should be avoided unless you’re only planning to have your little one in here until they start to grow!
My little girl is 3 months old and has grown to the point she now has to sleep with her head on a VERY uncomfortable and prominent wire bar going across her bed! Safe to say she has had many awful nights sleep now she has grown up to the bar height and now we have realised what is causing her issues we are having to buy an emergency replacement!
If I had known I would definitely not have spent over £100 on this product! Absolutely awful design considering they say it’s safe for babies heads! It isn’t!!! Avoid!!!
July 13, 2024
Unprompted review
Reply from purflo.com
Hello Miss Clair
I'm sorry to hear you are having issues, please can you email hello@purflo.com so we can assist you further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.